Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, Adam Internet Pty Ltd).

Delay due to severe weather events in Wide Bay and Burnett District of Queensland.

iiNet Group reference ID: 7225980

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather the Wide Bay and Burnett region of Queensland was impacted on or about Tuesday 27 October 2020 through to Wednesday 28 October 2020.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at A copy of this notice will also be published in the Brisbane Courier Mail on 03/11/2020

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 28 October 2020 to 29 November 2020 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

Services in the affected location with a phone number in the following ranges may have been affected:

07 4120 0000 To 07 4199 7999
07 5344 9000 To 07 5344 9999
07 4303 2000 To 07 4303 4999
07 5401 0000 To 07 5401 9999
07 4324 8000 To 07 4331 8999
07 5440 1000 To 07 5454 9999
07 5331 5000 To 07 5331 5999
07 5470 4000 To 07 5489 9999

Estimated number of impacted services: 857

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 7225980

iiNet Ltd Westnet Pty Ltd Internode Pty Ltd Adam Internet Pty
13 22 58 1300 786 068 1300 788 233 08 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058,  

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience. A copy of this notice is available at‐disruptions/notice/7225980.