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Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, Adam Internet Pty Ltd).

Delay due to severe weather events in parts of the Longreach and Mt Isa regions of Queensland.

iiNet Group reference ID: MSD-29

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred in parts of the Longreach and Mt Isa regions of Queensland due to severe thunderstorms resulting in heavy rainfall, cloud to ground lightning strikes, localised flooding and road closures between 23rd March 2024 to 26th March 2024.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 25th March 2024 to 3rd May 2024 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

07 4437 0000 To 07 4442 7999
07 4563 9000 To 07 4569 9999
07 4621 6000 To 07 4621 7999
07 4650 1000 To 07 4658 9999
07 4740 0000 To 07 4749 9999
07 4762 0000 To 07 4777 4599
07 4884 7000 To 07 4884 7999
07 4981 9000 To 07 4987 0999

Estimated number of impacted services: 34

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference MSD-29 .

iiNet Ltd Westnet Pty Ltd Internode Pty Ltd Adam Internet Pty
13 22 58 1300 786 068 1300 788 233 08 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058,

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience.