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Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, Adam Internet Pty Ltd).

Delay due to severe weather events in parts of the Riverina and Central West Slopes and Plains Districts of New South Wales.

iiNet Group reference ID: 7682412

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Wednesday 5 January 2022 through to Friday 7 January 2022 and again Monday 10 January 2022 through Tuesday 11 January 2022. Services are impacted in the area bounded by and including, but not limited to, the area starting at Tullibigeal heading east to Corinella, southeast to Quandialla, southwest to Rand then northwest to Moonbria. From Moonbria the area turns northeast to Mabins Well, north to Goolgowi then northeast back to Tullibigeal.

Severe weather has caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at A copy of this notice will also be published in the Sydney Daily Telegraph on 13/01/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 7 January 2022 to 6 February 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

02 5932 3000 To 02 5932 9999
02 6028 9000 To 02 6036 9299
02 5970 1000 To 02 5976 3999
02 6919 7000 To 02 6995 1499

Estimated number of impacted services: 158

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 7682412 .

iiNet Ltd Westnet Pty Ltd Internode Pty Ltd Adam Internet Pty
13 22 58 1300 786 068 1300 788 233 08 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058,

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience.