Legal

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Wednesday 5 January 2022 through to Friday 7 January 2022 and again Monday 10 January 2022 through Tuesday 11 January 2022. Services are impacted in the area bounded by and including, but not limited to, the area starting at Tullibigeal heading east to Corinella, southeast to Quandialla, southwest to Rand then northwest to Moonbria. From Moonbria the area turns northeast to Mabins Well, north to Goolgowi then northeast back to Tullibigeal.

Severe weather has caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 13/01/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 7 January 2022 to 6 February 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.