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300Mbps Ultra Broadband + Entertainment

iiNet Cable Plans

iiNet Cable broadband plans offer Ultrafast speeds of 300Mbps and are a high-powered alternative to the NBN™.

With Liimitless data, great value plans and fast, reliable performance iiNet's Cable is the reason more and more residents in Geelong, Mildura, and Ballarat, are choosing not to switch to the NBN™.

 

WHY CHOOSE CABLE?
Up to 3x faster than NBN100

300Mbps* is up to three times faster than the typical evening speed of our NBN100 plan

Better value than NBN™

Double the typical download speed of an NBN100 service at an incredible price

Renter-friendly plans

No lock-in contract means no break fees if you move

Dual band AC WiFi modem

The latest AC WiFi modem with easy plug-and-play setup

General Information

What is Cable?

Cable gives you superfast broadband speeds delivered over our very own Hybrid Fibre-Coaxial (HFC) network in Geelong, Mildura & Ballarat (VIC). Fibre optic cable connects to iiNetwork nodes, and from there coaxial cables connect to a coaxial wall socket in your premises.

Cable Installation

How long does it take to get connected to Cable?
Timeframes can change depending on various factors. We will contact you to confirm your appointment within 5 working days of completing a site evaluation (if required).

Connections may occur sooner if Cable has previously been connected at your address and no installer is required.

What happens when Cable is installed?
If a Cable installer is required to visit your premises to install any required equipment or complete your Cable connection, we'll be in touch to book a suitable appointment with you. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.


Cable Speeds

Max

Got the need for speed? We’ll supply the fastest iiNet Cable speed option, and it’s sure to impress.
*Premium Typical evening download speed 7PM-11PM: 300Mbps Upload speeds: Up to 20Mbps


Factors that may affect your Cable connection speed

Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
Cable Infrastructure
For example, the quality of coaxial cabling & network infrastructure to your premises.

* Actual throughput speeds may be slower and could vary due to various factors as described above.

Terms

All iiNet services are bound by our Customer Relationship Agreement. This section offers a quick summary of the terms and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

General Terms

Connecting to Cable

  • Please do not disconnect your existing services until your Cable service is working.

  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to Cable (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is Cable compatible.

  • We are responsible for your service up to the Network Boundary Point which is the first coaxial wall socket in your premises.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the Network Boundary Point may not work when you connect to Cable. You may require a registered cabler to connect these to your Cable service. You will be responsible for the arrangement and costs of any such cabling work.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

  • Cable Phone is a phone service that is offered with your Cable plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem supplied by iiNet. Our Cable Phone services will not work on a third party modem.
  • Calls to 000 emergency services may not be possible in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the Cable Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on Cable Phone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • Cable Phone must be paired with an active iiNet Cable service. If your Cable plan is cancelled, your Cable Phone service will also be cancelled.
  • Transferring an existing phone number to Cable Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

Hardware

  • With Cable you will be supplied an iiNet modem (which is WiFi and VoIP enabled).
  • $10 hardware delivery fee applies for iiNet-supplied hardware.

All about your quota

  • iiNet Cable comes with unlimited data, and no excess usage charges or shaping speeds.

Contract Terms

  • All iiNet ULTRA Broadband Cable plans are offered on a no lock-in contract.

Fees

Setup Fees

Standard setup
This is our once-off setup fee to get you connected.*

$59.99

Non-standard setup
Fees may be incurred for non-standard Cable installations.

As defined by installer

Cable WiFi Modem
A custom built modem that supports your Cable broadband and Phone service.

Included

Hardware Delivery
This is our delivery fee to provide you with included or purchased hardware.

$10

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

Withdrawal Fees

Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.

At the time of the withdrawal, we will also charge you for any hardware that we have supplied to you, unless it is returned to us in its original condition.

Hardware Amount
Modem included with plan $60.00

If you have selected a Fetch plan, your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in its original condition.

Fetch Setup Fees Amount
Fetch Mini $59.99
Fetch Mighty $399.99

Delivery fees are not refundable.

Cable Phone

Call Rates

 Local Calls

Included

Standard National Calls

Included

Standard Australian Mobile calls

29c/min

(per 30 second block)

1300 and 13 Numbers

30c/call untimed

International Calls

From 5c/min

You can add a call pack to your Cable plan to reduce call costs on eligible calls. Call pack charges apply.
View our International call rates


How it Works

To get Cable Phone up and running in your home, you'll need:

  • A phone handset and cable
     Cable Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your Cable WiFi modem.
  • Cable WiFi Modem
     You must use the Cable WiFi Modem supplied by us in order for your Cable Phone service to work.

Features

 Cable Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • 3-Way Call

Connect better with iiNet's award-winning service

We love the ‘net... So we've made it our job to connect more Australians to faster broadbandphone and web services and backed it all up with friendly customer service staff who know our products inside out.

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