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Check out our easy new how-to guides on iiHelp

Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.

Visit the new iiHelp



Online Chat Sales

Technical Support

  • 13 22 58
  • Broadband - 24/7
  • Mobile - 24/7


Looking for an update on a recent order?

  • Mon to Fri: 8am-8pm AEST
  • Sat to Sun: 9am-6pm AEST
  • National Public Holidays: 8am-8pm AEST

Calling from overseas? Dial

+61 8 9214 2222


If you need help or support as an iiNet Business customer, contact our team using the business support page.

Contact iiNet Business

Other contact numbers

International callers

+61 8 9214 2222 (24 hours)

National Relay Service

133 677

Fax Numbers

1300 785 632

Translating & Interpreting

131 450

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process

Calling iiNet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 13 36 77, dial 0, then ask for 13 19 17

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 17

Internet relay users:

Visit the NRS website and enter 13 19 17