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Ultra Broadband - FTTB Plans

If you're after an alternative to the NBN™ - try iiNet FTTB! It's a fast internet connection delivered to your home at an affordable price on a Fibre to the Building network. Phone line and Liimitless data included as a final cherry on top.

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Ultra FTTB Broadband

{* getSelectedContract().label *} plan

SPECIAL OFFER
{* getPlanPrice(plan.name) | currency *}/mth after first {* summary.getPlanDiscount().incentiveLength *} months**
{* getPlanDiscountPrice(plan.name) | currency | whole *} {* getPlanDiscountPrice(plan.name) | decimal *}
for the first {* summary.getPlanDiscount().incentiveLength *} months, then {* getPlanPrice(plan.name) | currency *}/mth.
Min charge {* getPlanMinCost(plan.name) | currency *}^

{* plan.twigContent.speed_number *}{* plan.twigContent.speed_measure *} Download
{* plan.twigContent.upload_number *}{* plan.twigContent.speed_measure *} Upload

{* plan.twigContent.speed_tes *}*

No lock-in contract

Liimitless

Broadband Data

Pay As You Go Calls#

{* plan.twigContent.modem_details *}

Critical Information Summary: FTTB Ultra Phone
*Typical evening speed download speed and is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. iiNet will revise the typical evening download speed once it has collected enough data on the speed performance for this plan. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. Actual throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and line length. Technician appointment is required to install FTTB network equipment. **$10/mth off for first 6 months offer is available for new customers only when using the promo code ULTRA6 and is available until withdrawn. ^{* getPlanDiscountPrice(plan.name) | currency *} first month's plan fee + $10 delivery fee = total min charge. #Any calls made using this service will be subject to extra charges at Pay As You Go rates.

Add Fetch

40+ Premium Channels
Included for the first 6 months

Includes Fetch Mini Set Top Box
Easy-watch apps#
30 movies each month^
Learn more about Fetch
Add Fetch
${* fetchVar.addFetch.recurringCost *}

/mth
for {* fetchVar.addFetch.incentiveLength *} mths

then ${* fetchVar.addFetch.normalCost *}/mth. ${* fetchVar.setupFee *} setup fee applies.

Add Bonus Ultimate Offer
${* fetchVar.addUltimate.recurringCost *}

/mth
for 6 mths

then ${* fetchVar.addUltimate.normalCost *}/mth. Cancel anytime.

Fetch has a set up fee of {* fetchVar.setupFee | currency *}. Fetch requires min speed of 3Mbps. #Subscriptions required for Netflix, Disney+ and Amazon Prime Video.
^30 included movies are preselected each month.

Sports Packages

beIN SPORTS Pack

beIN Sports 1 beIN Sports 2 beIN Sports 3

beIN SPORTS is the home of the world’s best football, tennis and rugby stars! Enjoy access to Europe’s best leagues including the Serie A, Bundesliga and Ligue 1. Plus, live coverage of the SPFL, EFL, Carabao Cup, the ATP & WTA Tours, the World Rugby Sevens Series and much more.

$19.99

per
month

Italian Channel Pack

RAI Italia RAI News 24 RAI World Premier Mediaset Italia

Stay in touch and up to date with four leading Italian channels. Enjoy news, movies and general entertainment, creating the feeling of Italy in your home.

$15

per
month

Indian Content Apps

Yupp TV Indian Erosnow Indian

Two of the world's largest internet-based TV and on demand service providers for South Asian content, offering more than 161+ Hindi channels, thousands of movies and 100+ TV shows in 11 languages. You can sign up via YuppTv.com and ErosNow.com.

Subscription terms and conditions apply. Indian Content Apps are only available on Fetch Mini and Mighty.

Upgrade to Fetch Mighty

For an additional $:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch Mighty
+${* multiroomData.mightyUpgradeCost *}

 
upfront

Multiroom

Set top box #2

Each additional set top box needs about 3Mbps of bandwidth for the best viewing experience – check your broadband speed here to see if you have at least 6Mbps.

Fetch Mini
#2
${* multiroomData.recurringCost *}

per
month

+ ${* multiroomData.setupFee *} upfront setup fee
Set top box #3

Each additional set top box needs about 3Mbps of bandwidth for the best viewing experience – check your broadband speed here to see if you have at least 6Mbps.

Fetch Mini
#3
${* multiroomData.recurringCost *}

per
month

+ ${* multiroomData.setupFee *} upfront setup fee

Add a call pack to your plan

$0/mth
Pay As You Go Calls
Check our call rates
Recommended
$10/mth
Value Call Pack
Unlimited standard calls to
Australian mobiles and landlines, plus
100 international minutes
$20/mth
Premium Call Pack
Unlimited standard calls to Australian mobiles and landlines, plus mobiles and landlines in our top 15 International destinations .
${* summary.zero() *} per
month

for the first {* summary.getPlanDiscount().incentiveLength *} months,
then {* summary.twelve() | currency *}/mth in months 7-24,
then {* summary.twentyfour() | currency *}/mth thereafter
then {* summary.twelve() | currency *}/mth thereafter

Critical Information Summaries:
FTTB Ultra Phone
Reliable speeds, high performance

This high-powered alternative to the NBN™ offers consistent speeds even during peak evening time

Awesome Value

Great speeds and unlimited downloads at an affordable price

Award Winning Customer Service

We take out the tech talk to make things simple

Premium WiFi modem included

AC dual band modem included in all plans

General Information

Connecting to iiNet FTTB

  • The installation of iiNet FTTB will disconnect the current copper-line telecommunications service that is connected to your premises. Disconnection will occur during your installation. Where your address has multiple copper-lines, the FTTB installer will confirm with you that the correct copper-line has been transitioned.
  • Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTB. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTB.
  • Moving to FTTB will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
  • We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.

Hardware

  • You will be supplied with an FTTB WiFi modem.
  • You may require a Network Termination Unit (NTU) with your FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from a premises once installed.

FTTB Speeds

  • Basic - A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
    Download speeds: Up to 12Mbps   Upload speeds: 1Mbps*
  • Max - Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
    Premium Typical evening download speed 7PM-11PM: 90Mbps Typical evening upload speed: 17Mbps
Factors that may affect your FTTB connection speed
  • Quality and capability of hardware
    This can include modems, WiFi routers and Ethernet or phone cables.
  • WiFi signal interference
    You can learn how to improve your home or office's WiFi signal here.
  • Network Congestion
    For example, when speeds slow during peak traffic in the evenings.
  • Number of connected devices
    When too many devices share the same bandwidth, data flow is limited.
  • Which content is being accessed
    There may be insufficient server capacity or other issues affecting a specific website or online game.
  • FTTB Infrastructure
    For example, the length and quality of copper cabling in your building.

* Actual FTTB throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Fees

Fees

FTTB WiFi Modem
A custom-built modem that supports your FTTB and Phone service.

$0

FTTB WiFi Modem Delivery

$10

Changed or missed appointment
A fee will apply if you;
• Request to reschedule or cancel your installation appointment, but provide us less than three Business Days’ notice.
• Miss your scheduled appointment

$89

Incorrect Callout Fee
If you request an iiNet technician to attend your premises to fix a fault, but no fault is found or the fault is beyond the Network Boundary Point.

$89

Hardware Non-Return Fees

If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.

If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.

Hardware Amount
Hardware Fee $60.00

If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:

  1. withdraw your order from us (before your internet service is activated); or
  2. remove your Fetch subscription only (before your Fetch hardware is activated),

your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.

If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.

Fetch Setup Fees Amount
Fetch Mini $59.99
Fetch Mighty $399.99

$10 delivery fees are not refundable.

Telephony Service

Our FTTB Phone service will not work on a third party modem. We will not provide you an FTTB Phone service if you have not purchased an iiNet modem.

Call Rates

FTTB Call Costs

  FTTB Liimitless
Basic
FTTB Liimitless
Max
FTTB Liimitless
Max Incl LNM Calls
FTTB Liimitless
Max Incl LNMI Calls

Local calls

15c/call
untimed
15c/call
untimed
Included Included

Standard National calls

15c/call
untimed

15c/call
untimed

Included Included

Standard Australian Mobile calls

29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included Included

1300 and 13 numbers

30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed

International calls

From 5c
per min
From 5c
per min
Included 100 international minutes#

Included to 15 International countries.^

View our International call rates

^International Top 15 include calls to standard landlines and mobiles in Canada, China, France, Germany, Greece, Hong Kong, India, Korea (South), Malaysia, New Zealand, Singapore, Taiwan, Thailand, United Kingdom and United States. Standard international rates apply to calls to other countries.

#100 international minutes include the first 100 minutes to standard landlines and mobiles in international destinations. Standard international rates apply thereafter. Unused minutes expire at the end of each month.

International calls using 0011 prefix only. Calls made using 0015 and 0018 prefixes are not included. Calls are bill in 1 minute increments.

International special services numbers (eg. toll-free and premium numbers) and calls to satellite phones are not included.

How it Works

To get FTTB Phone up and running in your home, you'll need:

  • A phone handset and cable
    FTTB Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your FTTB WiFi modem.
  • FTTB WiFi Modem
    You must use the FTTB WiFi Modem supplied by us in order for your FTTB Phone service to work.

 

Features

FTTB Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • 3-Way Call

Terms Summary

  • Here’s a quick summary of the key information about our FTTB services, which are bound by our Customer Relationship Agreement.
    If you have any questions, please call us on 13 19 17.
  • With every FTTB plan we offer a VoIP Phone service. To use it, you will require a standard phone handset (approved for use in Australia) supplied by you and you will need to purchase an iiNet FTTB WiFi modem.
  • Calls to 000 emergency services are not guaranteed in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your Customer Service Guarantee in relation to the FTTB Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on your FTTB Phone service;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • FTTB Phone must be paired with an active FTTB service. If your FTTB plan is cancelled, your FTTB Phone service will also be cancelled.

 

Contract Terms

If you have taken a 6 month contract, and end it early, you will be charged a $99.95 break fee to cover the costs reasonably incurred by iiNet when the contract commenced.

Fair Contract Guarantee

When you sign up to a contract, you commit to retain your FTTB service for the set period. However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

Promo Offer Terms

6 Months Promo Offer Terms

Discount available to approved new iiNet FTTB customers (‘Eligible Customers’) signing up to the iiNet FTTB Ultra Broadband Plan (‘Eligible Plan’), using the unique promo code, as advertised. New connections only. Offera available until withdrawn. Discount includes $10/mth off monthly plan fees on the Eligible Plan for the first 6 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers, including the Fetch Ultimate Offer. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Fetch Subscription Promo Offer Terms

For personal use only. Fetch Subscription Offer (‘Offer’) available to new or existing iiNet customers on an iiNet Ultra FTTB Plan (‘Eligible Plan’) who add a Fetch subscription to their service (‘Eligible Customers’). To receive the Offer, Eligible Customers must either (a) sign up to a Fetch Subscription at the time they sign up to their Eligible Plan on the iiNet website; or (b) call iiNet Customer Support at 13 22 58 and add a Fetch Subscription to their Eligible Plan after the internet service has been activated. $59.99 Fetch set up fee applies to all new subscriptions. Eligible Customers will receive: $5/mth off monthly Fetch Subscription fees for the first 24 months (i.e. Fetch Subscription will be $0/mth for the first 24 months). Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 24 months. After the first 24 months, your Fetch Subscription monthly fees will be charged at the undiscounted monthly price of $5/mth. This offer is available in conjunction with other in-market offers, including the iiNet Ultra FTTB $10/mth off first 6 months offer and the Fetch Bonus Ultimate Offer. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Fetch Bonus Ultimate Pack Offer Terms

For personal use only. Fetch Ultimate Bonus Offer (‘Offer’) available to new or existing iiNet customers on an iiNet Ultra FTTB Plan who (a) add a standard Fetch subscription to their service; and (b) add the Fetch Bonus Ultimate Pack to their subscription (‘Eligible Customers’). To receive the Offer, Eligible Customers must either (a) sign up to a standard Fetch Subscription and add on the Fetch Ultimate Bonus Pack at the time they sign up to their iiNet Ultra FTTB Plan on the iiNet website; or (b) call iiNet Customer Support at 13 22 58 and add a standard Fetch Subscription and the Fetch Ultimate Bonus Pack to their iiNet Ultra FTTB Plan after their internet service has been activated. $59.99 Fetch set up fee applies to all new standard Fetch subscriptions. Eligible Customers will receive: $20/mth off monthly fees for their Fetch Ultimate Bonus Pack Subscription for the first 6 months (i.e. Fetch Ultimate Bonus Pack Subscription will be $0/mth for the first 6 months). Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your Fetch Ultimate Bonus Pack Subscription monthly fees will be charged at the undiscounted monthly price of $20/mth. This offer is available in conjunction with other in-market offers, including the iiNet Ultra FTTB $10/mth off first 6 months and the Fetch Subscription Offer. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

FAQ

What Is FTTB?

Fibre to the Building is an internet technology that has fibre optic cable leading to the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet. From there, the MDF connects to the wall socket in your unit via the building's internal copper cabling.

NBN™ Fibre

How To Get FTTB?

When is the FTTB service coming to my building?

Our FTTB service is only available in selected buildings. Just enter your address above to see if FTTB is available in your area. Alternatively become an iiNet broadband customer today and we'll help you upgrade if FTTB becomes available at your address.

How do I get connected to FTTB?

Just enter your address above and we'll check if FTTB is available at your address. If your address is FTTB ready signup online or give us a call on 1300 558 695.

If it turns out you need an FTTB installer to visit your premises, we'll help organise this for you.

Can I keep my existing telephone number to use on FTTB?

In most cases, we can bring your existing telephone number over to the FTTB network. Just call our friendly Sales Team on to 1300 558 695 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you'sign up online (we'll run checks for you during signup). We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to FTTB?

Typically, your address can be upgraded to FTTB with little downtime. You can continue to use your existing services until your FTTB appointment, where in most cases an FTTB installer will disconnect your existing services in order to connect you to the FTTB network.

Upgrading is simple, just call our expert Sales Team on to 1300 558 695 to get started.

Remember: moving to FTTB will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I already have FTTB. How do I switch my FTTB provider to iiNet?

If you already have an active FTTB service on our Network at your address and you'd like to switch to an iiNet FTTB plan, please call us on 1300 558 695 to arrange a Service Transfer.

Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

 

FTTB Installation

How long does it take to get connected to FTTB?

Typically, FTTB connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had FTTB installed at your address previously as well as FTTB installer availability.

What happens when FTTB is installed?

If an FTTB installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation is typically not required if FTTB has been previously connected at your address.

Can I use existing wiring/smart wiring?

You may prefer to/already have internal network cabling installed at your address for your internet, especially if WiFi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

By upgrading to FTTB your existing smart wiring setup may need to be re-wired to work with FTTB, depending on the type of FTTB installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the FTTB network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the FTTB network, however please contact the service provider to make sure - you may need to order a specific type of phone service or move to a data-based solution.
Please note that iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.

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