SIM Only Plans for Mobile
The call rates below are for the current plans. If you purchased your plan prior to 5 August 2020, read about our legacy call rates.
After you purchase an iiNet mobile plan, we’ll send you a triple-cut SIM card with the following sizes: Standard, Micro and Nano.
Once you receive the SIM card, simply push out the SIM type you need.
If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.
Trial our 5G network on iiNet’s $40 Extra Large mobile plan until 1 June 2023 (unless extended). You’ll need a compatible 5G phone and must be in a 5G coverage area. 5G rolling out to selected areas of major cities.
In non-5G coverage areas, or if you don’t have an eligible iiNet Mobile plan or compatible 5G phone, you’ll continue to automatically connect to the 4G/3G Network, where it’s available.
5G Network Trial Terms & Conditions: We are extending our 5G access trial (‘the Trial’) on Eligible Plans to new and existing iiNet mobile customers (‘Eligible Customers’) who sign up to, or are currently on the $39.99 Extra Large Plan (‘Eligible Plan’). This means that all Eligible Customers will have or continue to have access to our 5G Network until further notice. If you do not want to participate, or continue to participate in the Trial, please ensure you turn 5G off in your settings on your compatible device. If you are an Eligible Customer and would like to participate, or continue to participate in the Trial, you don’t need to do anything to access the trial, however, you must: (1) have an active mobile recharge on an Eligible Plan; (2) have a 5G compatible device; and (3) be in a 5G coverage area. Please use our coverage checker to find out more about our 5G coverage. If you choose to participate in the Trial, you will not be charged any additional costs (ie. you are only required to pay the fees for your active recharge on an Eligible Plan) and all your standard inclusions for your chosen plan will remain the same.
Important Things You Need To Know
About your mobile plan
General for all plans:
All iiNet mobile plans are prepaid and auto-renew every month until you cancel. The recurring monthly plan fee is charged in advance, 7 days before the start of the next billing cycle.
All data for use in Australia within 4G coverage areas. When customers are not within a 4G coverage area, the mobile service will automatically switch over to 3G and speeds will be much less than that of 4G.
Actual speeds and functionalities may vary due to things like device capability, location, and network congestion.
iiNet Mobile plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data. Once all included data has been used, data will not be available until your next monthly billing cycle, unless you purchase Excess Data. Tethering is permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service.
iiNet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. iiNet displays the information regarding usage to you at toolbox.iinet.net.au. Usage will generally appear in Toolbox within 48 hours. You are responsible for any usage irrespective of any warnings.
If you have any questions, please call iiNet Customer Support on 13 22 58.
These plans exclude excess data, calls to international numbers (except the Extra Large plan which includes standard calls to select international destinations for 100 minutes), SMS and MMS to international numbers, calls to satellite phones, third party content, video calls to standard Australian and international numbers, international roaming, directory assistance and other enhanced services. Calls and SMS to 19 numbers, diversion to international numbers, and premium SMS/MMS are not available.
Unlimited National Calls, SMS & MMS to Standard AU Numbers (includes 13/1300). Excludes premium services and video calls. Personal use only. Acceptable use policy applies.
In addition to your recurring monthly plan charge, you have the option to make additional prepayments for usage that is not within the included value for your plan, which will be classified as your “Prepaid Balance”. Minimum $10 top-up to Prepaid Balance required. You may top-up your Prepaid Balance when you purchase your service or any time at toolbox.iinet.net.au. If your service is cancelled, any unused balance of your Prepaid Balance will not be refunded.
iiNet Mobile plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use up the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there are insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up.
Charges for Excess Data:
We will charge $10 out of your Prepaid Balance (if available) which will give you an extra 2GB to use for the remainder of the billing period .
Over 2GB excess data:
We will charge an additional $10 out of your Prepaid Balance (if available) which will give you an extra 2GB to use for the remainder of the billing period.
Extra Large Plan Inclusion – 100 Minutes of Standard International Calls:
The Extra Large plan includes 100 minutes of standard international calls to select countries each month. See International Call Rates at iinet.net.au/mobile-internationalrates for a full list of included countries. Countries may vary. Video calls and calls to satellite phones are excluded. Calls to excluded countries, or calls to included countries after the first 100 minutes, will be charged at Pay As You Go rates (charged from Prepaid Balance, if available). See International Call Rates at iinet.net.au/mobile-internationalrates for a full list of call rates.
International roaming is not included in iiNet Mobile plans. Charges for international roaming will be deducted from your Prepaid Balance on a Pay As You Go basis. Significantly higher call, SMS and data rates will apply. See SIM Only Plans for Mobile Phones for roaming rates. We recommend that you opt-in to International Roaming via Toolbox before leaving Australia. If you need to turn on International Roaming after leaving Australia, please call us on 13 22 58 from any phone. We highly recommend you disable Mobile Data and roaming settings on your device before going overseas to ensure that you do not incur unexpected and high data usage fees whilst roaming. See iiHelp for more information.
Your mobile plan - included and excluded usage
- Unlimited calls, SMS and MMS to standard Australian numbers (includes 13/1300) (for use in Australia)
- Unlimited voicemail deposit and retrieval
- Included data as specified for the plan you have purchased
- 100 minutes of international calls per month (Extra Large only)
Standard rates apply for usage outside of the included calls and for excess data. Unused included calls and included data are forfeited at the end of each monthly billing period. Any unlimited usage provided is only for use in Australia.
- Calls to international numbers (except Extra Large plan)
- Calls to international numbers after the first 100 minutes (Extra Large only)
- SMS and MMS to international numbers
- Calls to satellite phones
- Third Party content
- Video calls to standard Australian and international numbers
- International roaming, Directory Assistance and other Enhanced Services
Calls and SMS to 19 numbers, diversion to International numbers and Premium SMS/MMS are not supported.
iiNet plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data.
Mobile data is enabled by default on all iiNet plans. When using Mobile data, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and various other online services on your mobile phone. These services use data.
- If you exceed your plan's included mobile data value, additional excess data usage charges may be payable in accordance with the terms of the plan you acquire.
- Data usage includes combined upload & download data transfer.
- Any unused included mobile data in a month does not roll over into subsequent months and will be forfeited at the end of each monthly billing period.
- The data usage records in Toolbox may be delayed by up to 30 minutes.
- Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.
Payments and prepaid balances
These iiNet mobile services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value for your plan (“Additional Prepayment”) up to the amount of the Additional Prepayment or the balance of it from time to time. You may make Additional Prepayment at the time of commencement of your service or at any time or times afterwards via the Toolbox section of the iiNet website. If you choose to make Additional Prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If your service is cancelled any unused balance of the Additional Prepayment (“Prepaid Balance”) will not be refunded to you but will be retained by iiNet. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
These plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.
Example of charges:
- 1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
- Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period
iiNet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. iiNet displays the information regarding usage to you (via Toolbox) 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.
Offer: 50% off mobile plan fees for the first 6 months (New customers)
For personal use only. Offer available to new iiNet mobile customers who sign up to a $19.99, $24.99, $29.99 or $39.99 iiNet SIM Only mobile plan (‘Eligible Plan’) from 1 May 2021 until offer is withdrawn. Eligible customers receive 50% off Eligible Plan fees for the first 6 months (‘Discount’). Discount for Eligible Plans include: $9.99/mth off plan fees on the $19.99 (Small) plan, $12.99/mth off plan fees on the $24.99 (Medium) plan, $14.99/mth off plan fees on the $29.99 (Large/Mega Bundle) plan and $19.99/mth off plan fees on the $39.99 (Extra Large) plan. Discount will be applied as a monthly recurring credit as long as you stay continuously connected to your chosen plan for the first 6 months. After 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your chosen plan. If you cancel or change your plan within the first 6 months, any remaining monthly discounts you have in connection with this offer will be forfeited. Existing iiNet mobile customers are excluded from this offer. This offer cannot be used in conjunction with any other offer, with the exception of the iiNet Mega Bundle Bonus Data Offer. Offer available online and by calling 13 22 58 only. Services subject to capabilities, network limitations and customer location. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.
Mega Bundle Bonus Data Offer Terms
For personal use only. Mega Bundle bonus data offer (‘Offer’) is available to: new and existing iiNet mobile customers who sign up or change to the iiNet 40GB Mobile Plan, and have linked their mobile account with an Eligible iiNet Internet Plan (‘Eligible Customer’). Eligible iiNet Internet Plans are: NBN, Home Wireless Broadband, 5G Home Broadband, Ultra Broadband – Cable/FTTB/VDSL2, and Fibre To The Home plans. To receive the Offer, an Eligible Customer must acquire an Eligible iiNet Internet Plan and iiNet 40GB Mobile Plan using the same iiNet account. An Eligible Customer with separate iiNet mobile and internet accounts can link their accounts by calling Customer Support on 13 22 58. After linking accounts, bonus data will be applied at the start of the next billing period. Eligible Customers will receive 80B bonus data (120GB data in total) per month on their iiNet 40GB Mobile Plan for as long as they stay connected to their eligible mobile and internet services. If you cancel or move your internet service with iiNet to another provider, the service becomes inactive for any other reason or you unlink your iiNet accounts, your mobile data will automatically return to 40GB per month at the start of your next billing period. Offer available online and by calling 13 22 58 only. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.
Offer: free standard international calls to Ukraine
Free standard international calls to Ukraine
For personal use only. Free standard international mobile calls from Australia to Ukraine (+380) available to postpaid and prepaid mobile customers from 04/03/2022 AEDT 12:01AM (‘Offer’). Offer is available until withdrawn. Free standard international mobile calls offered by Vodafone, Kogan, Lebara, felix, TPG, iiNet, Westnet and Internode. If your service provider is TPG, iiNet, Westnet or Internode, please check your bill, and if you have been charged for any call to Ukraine during this time, please contact customer service who will apply the relevant credit for you. Exclusions: Premium calls, Premium SMS, SMS, MMS, video calls, calls to satellite phones, and international roaming in Ukraine. MBB, NBN and Tablet Plan customers are excluded from this offer. Services subject to device capabilities, network limitations and customer location. Prepaid customers must have an active mobile service. Not for commercial or resale purposes.
Frequently Asked Questions
How am I billed for my mobile service?
iiNet's mobile service is provided on prepaid basis. iiNet will debit your bank account/credit card for the following initial charges during the registration process.
- First month's monthly charge
- Any Prepaid Balance you have requested during signup.
Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.
Are Voicemail deposits and retrievals unlimited?
Is there a flagfall or call connection fee for diversion to Australian numbers?
What happens if I use less than my included value?
If you have used less than your monthly included value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).
What happens when I use more than my included value?
You will be charged for the calls made outside your included value based on the call rates advertised - funds will be taken out of your Prepaid Balance. If your Prepaid Balance is insufficient, you will not be able to make any usage that is not part of your included value.
I wish to send an audio/voice SMS from my handset. How would I be charged?
Audio/voice SMS is charged as standard MMS. Please view our call rates here
How does the optional Prepaid Balance work?
- In addition to the monthly recurring charges for the included value for your plan, you have the option to make additional prepayment for usage that is not within the included value for your plan up to the amount of that additional prepayment or the balance of it from time to time (Prepaid Balance).
- Prepayment is optional, your default Prepaid Balance is $0.
- You can check or top up your Prepaid Balance at the time of commencement of your service or at any time or times afterwards by logging into Toolbox
- If you choose to top up your Prepaid Balance, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month.
- If your service is canceled any unused Prepaid Balance will not be refunded to you but will be retained by iiNet.
Will I get a text message if I have reached my included value?
Yes. We will send you an SMS alert if you reach 50% and 85% or if you exceed your included value.
What spend management tools does iiNet offer?
For mobile services, you can monitor your actual usage by logging into Toolbox. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools at no charge, all via Toolbox. For more information about using these tools, please call us on 13 22 58.
How do I activate my SIM Card?
After receiving your iiNet SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions, please call us on 1300 858 965.
Can I bring my own phone?
Of course! However, you may need to unlock your handset from your previous mobile phone provider if it is not able to function on the Vodafone network.
What is 4G?
4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G. It’s enabled by default on all iiNet plans, provided that:
- You have a 4G (LTE 1800/850 MHz) compatible handset
- 4G is enabled on your handset
- You are in a 4G coverage area
If these condition are not met, you will be limited to 3G where available and speeds will be much less than that of 4G.
How do I activate my voicemail?
For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.
To retrieve your voicemail, dial 121. Voicemail retrieval is not charged on iiNet plans.
If you are overseas, you will need to dial +614 121 121 to retrieve your voicemail. Please note roaming charges will apply if you are calling from your mobile or, if you are using another device overseas, please check the applicable calls rates to Australia.
How do I check my usage and monthly statement?
You can check your mobile usage at any time by logging into Toolbox.
What’s required for Video calling?
Video calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see coverage.
Which countries can I send international SMS to?
Generally, you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.
Can I use my iiNet mobile overseas? (International Roaming)
To use your iiNet mobile overseas, you need to activate International Roaming via Toolbox.
Click here to check international roaming rates.
Note: International roaming calls are not included in the Included Value.
How do I move all my SIM Card contacts to my new iiNet SIM Card?
Firstly, save all your contacts from your previous SIM Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new SIM Card and transfer the contacts from the phone onto the SIM Card!
Can I use my BlackBerry handset on an iiNet mobile plan for push email and data?
No, iiNet mobile plans are not suitable for use with Blackberry push email and data. iiNet does not supply and support BlackBerry Internet Service (BIS). Only voice calls and SMS are supported.
Can I manage my mobile service online?
Yes, you can manage your mobile service online by logging into Toolbox. This will allow you to modify your mobile features such as activating/deactivating data, International Roaming, diversions, and more.
How do I set up call forwarding to international numbers?
Call forwarding to international numbers is not available.
Can I use internet tethering with iiNet mobile?
Yes, iiNet mobile supports tethering. Tethering will use mobile data from your iiNet mobile plan. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.
In order to use tethering:
- Your handset must support tethering
- Mobile data must be enabled - refer to your handset’s manual or the manufacturer’s website for support information on how to enable tethering on your phone.
What are the SIM card types iiNet offers?
After you purchase an iiNet mobile plan, we will send you a triple-cut SIM card for sizes: Standard, Micro and Nano.
Nano: For iPhones, iPads and the latest Android phones, push out the Nano area.
Micro: For most smartphones, push out the Micro area.
Standard: For older phones, push out the Standard area.
Once you receive the SIM card, simply push out the SIM type you need.
If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.
What’s included/excluded in my plan?
See your mobile plan included and excluded usage.
International Roaming is available on iiNet SIM Only plans, however using your mobile phone overseas is expensive and we recommend you use local services where possible. For full details on enabling roaming please see our Roaming Support Page.
Premium Services FAQs
What are Premium Services?
Premium Services are provided by third party content providers who give you access to various types of content or payment services via fixed line or mobile phone. Examples include:
Premium Voice Services:
- Psychic and horoscope hotlines
- Voting lines for TV reality shows
- Dating and chat hotlines
- Exam result hotlines
Premium SMS/MMS Services:
- Ringtones, games & wallpapers
- Text & Win competitions
- Text & Win trivia
- SMS voting for TV reality shows
- SMS jokes and horoscopes
- SMS weather alerts
Can I access premium services with my iiNet mobile?
No, iiNet mobile does not support any Premium voice, SMS or MMS Services.
Activate Your Mobile Service
- Log in to Toolbox with the username and password your created when you placed your mobile order.
- Select Activate SIM Card. Activations for new numbers should complete within 2 hours.
- If you’re porting an existing mobile number to us, just keep using your old SIM card until it stops working, then that’s your cue to switch to your new iiNet Mobile SIM card.