Check out our easy new how-to guides on iiHelp
Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.
Visit the new iiHelpResidential
Sales
Online Chat Sales13 19 17
- sales@iinet.net.au
- Mon to Fri: 8am-11pm AEST
- Sat to Sun: 8.30am-8pm AEST
- National Public Holidays: 8.30am-8pm AEST
- Ask us a Question
Technical Support
13 22 58
- support@iinet.net.au
- Broadband - 24/7
- Mobile - Mon to Fri: 8am-10pm AEST
- Sat to Sun: 9am-9pm AEST
Are you an NBN Customer?
First, check if an NBN network outage is affecting your area.
Billing
13 22 58
- accounts@iinet.net.au
- Mon to Fri: 9am-9.30pm AEST
- Sat to Sun: 9am-6pm AEST
- National Public Holidays: 9am-8pm AEST
- Customer query?
Ask via toolbox
Looking for an update on a recent order?
- Mon to Fri: 8am-8pm AEST
- Sat to Sun: 9am-6pm AEST
- National Public Holidays: 8am-8pm AEST
Calling from overseas? Dial
+61 8 9214 2222
Business
Sales
-
13 86 89
- biz-sales@iinet.net.au
- Mon to Fri: 8am-9pm AEST
- Sat to Sun: Closed
- National Public Holidays: Closed
- Ask us a Question
Technical Support
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEST
- Sat to Sun: 9am-5.30pm AEST
- National Public Holidays: 9am-5.30pm AEST
Billing
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEST
- Sat to Sun: 9am-5.30pm AEST
- National Public Holidays: Closed
- Customer query?
Ask via toolbox
Domains & Hosting support
- Mon to Fri: 9am-9pm AEST
- Sat to Sun: 9:30am-6pm AEST
- National Public Holidays: Closed
Other contact numbers
Fax Numbers
Translating & Interpreting
Complaints Process
Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process
Calling iiNet if you have a hearing or speech impairment
If you have a hearing or speech impairment, you can call us via the National Relay Service:
TTY users:
Call 13 36 77, dial 0, then ask for 13 19 17
Speak and Listen users:
Call 1300 555 727 then ask for 13 19 17
Internet relay users:
Visit the NRS website and enter 13 19 17