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Check out our easy new how-to guides on iiHelp

Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.

Visit the new iiHelp

Residential

Sales

Online Chat Sales

Technical Support

Billing


Looking for an update on a recent order?

  • Mon to Fri: 8am-8pm AEST
  • Sat to Sun: 9am-6pm AEST
  • National Public Holidays: 8am-8pm AEST

Calling from overseas? Dial

+61 8 9214 2222

Business

Sales

Technical Support

Billing

Domains & Hosting support

  • Mon to Fri: 8am-8pm AEST
  • Sat to Sun: 8:30am-5pm AEST
  • National Public Holidays: Closed

Other contact numbers

International callers

+61 8 9214 2222 (24 hours)

National Relay Service

133 677

Fax Numbers

1300 785 632

Translating & Interpreting

131 450

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process


Calling iiNet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 13 36 77, dial 0, then ask for 13 19 17

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 17

Internet relay users:

Visit the NRS website and enter 13 19 17