Check out our easy new how-to guides on iiHelp
Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.
Visit the new iiHelpResidential
Sales
Online Chat Sales13 19 17
- sales@iinet.net.au
- Mon to Fri: 8am-11pm AEDT
- Sat to Sun: 8.30am-8pm AEDT
- National Public Holidays: 8.30am-8pm AEDT
- Ask us a Question
Technical Support
13 22 58
- support@iinet.net.au
- 24 / 7
Are you an NBN Customer?
First, check if an NBN network outage is affecting your area.
Billing
13 22 58
- accounts@iinet.net.au
- Mon to Fri: 9am-9.30pm AEDT
- Sat to Sun: 9am-6pm AEDT
- National Public Holidays: 9am-9:30pm AEDT
- Customer query?
Ask via toolbox
Looking for an update on a recent order?
- Mon to Fri: 8am-8pm AEDT
- Sat to Sun: 9am-6pm AEDT
- National Public Holidays: 8am-8pm AEDT
Calling from overseas? Dial
+61 8 9214 2222
Business
Sales
-
13 86 89
- biz-sales@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: Closed
- National Public Holidays: Closed
- Ask us a Question
Technical Support
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: 9am-5.30pm AEDT
- National Public Holidays: 9am-5.30pm AEDT
Billing
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: 9am-5.30pm AEDT
- National Public Holidays: Closed
- Customer query?
Ask via toolbox
Domains & Hosting support
- Mon to Fri: 9am-9pm AEDT
- Sat to Sun: 9.30am-6pm AEDT
- National Public Holidays: Closed
Other contact numbers
Fax Numbers
Translating & Interpreting
Complaints Process
Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process
Perth iiStore
If you've ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techii™ team, then our flagship iiStore in Subiaco is what you've been looking for.
502 Hay street (Ground Floor)
Subiaco, WA 6008
Open:
Mon to Fri: 8:30am-5pm
Sat: 9am - 5pm
Closed on Public holidays
Note: Due to Social Distancing requirements only 5 customers are allowed in the store concurrently.
Calling iiNet if you have a hearing or speech impairment
If you have a hearing or speech impairment, you can call us via the National Relay Service:
TTY users:
Call 13 36 77, dial 0, then ask for 13 19 17
Speak and Listen users:
Call 1300 555 727 then ask for 13 19 17
Internet relay users:
Visit the NRS website and enter 13 19 17
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