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Check out our easy new how-to guides on iiHelp

Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.

Visit the new iiHelp



Online Chat Sales

Technical Support


Looking for an update on a recent order?

  • Mon to Fri: 8am-8pm AEDT
  • Sat to Sun: 9am-6pm AEDT
  • National Public Holidays: 8am-8pm AEDT

Calling from overseas? Dial

+61 8 9214 2222



Technical Support


Domains & Hosting support

  • Mon to Fri: 9am-9pm AEDT
  • Sat to Sun: 9:30am-6pm AEDT
  • National Public Holidays: Closed

Other contact numbers

International callers

+61 8 9214 2222 (24 hours)

National Relay Service

133 677

Fax Numbers

1300 785 632

Translating & Interpreting

131 450

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process

Perth Store

If you’ve ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techii team, then our flagship iiStore in Subiaco is what you’ve been looking for.

502 Hay Street (Ground Floor)
Subiaco, WA 6008

Mon to Fri: 8:30am-5pm (AWST)
Sat: 9am-5pm (AWST)
Closed on Public holidays

Find us on Social Media



Calling iiNet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 13 36 77, dial 0, then ask for 13 19 17

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 17

Internet relay users:

Visit the NRS website and enter 13 19 17