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Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, Adam Internet Pty Ltd).

Delay due to severe weather events in parts of the Central Coast and Whitsundays Districts of Queensland.

iiNet Group reference ID: 8297754

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred in parts of the Central Coast and Whitsundays Districts of Queensland which were impacted by severe storms with heavy rainfall between 26th December 2023 to 1st January 2024.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group's control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 26th December 2023 to 5th February 2024 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

Services in the affected location with a phone number in the following ranges may have been affected:

07 4417 0000 To 07 4417 0999
07 4720 4000 To 07 4720 9999
07 4756 3000 To 07 4761 4999
07 4780 7000 To 07 4793 3999
07 4840 0000 To 07 4846 9999
07 4862 2000 To 07 4862 9999
07 4898 0000 To 07 4898 7999
07 4940 0000 To 07 4969 9999
07 4998 5000 To 07 4998 9999

Estimated number of impacted services: 82

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 8297754 .

iiNet Ltd Westnet Pty Ltd Internode Pty Ltd Adam Internet Pty
13 22 58 1300 786 068 1300 788 233 08 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058,

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience.