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iiNet Fibre to the Building

Powered by our high performance Fibre to the Building network, iiNet FTTB delivers reliable, rocketfast broadband at an affordable price. With an included phone line and UNLIMITED data on every plan, you won’t find a plan that offers better value for money!

 

1. Enter your address to find your perfect plan

2. Select your connection speed

Up to 12Mbps

A basic speed to cover the essentials*

50-90Mbps

A top choice for bigger households and internet enthusiasts*

3. Select a plan

4. Select contract length

No lock-in contract

$99.95 setup fee

24 month contract

$0 setup fee

5. Sign up now

$ per
month

for the first 24 months

Min Charge is $
FTTB Liimitless ($ / month x 24) + Included WiFi Modem ($0.00 payable upfront) + $10.00 freight charge on a 24 month contract. + $99.95 activation fee) + Included WiFi Modem ($0.00 payable upfront) + $10.00 freight charge on a no lock-in contract. International rates vary by destination. All of our international rates can be found on our website
Critical Information Summaries:
FTTB FTTB Phone
All iiNet FTTB plans come with
Reliable speeds, high performance

This high-powered alternative to the NBN™ offers consistent speeds even during peak evening times

 

Awesome Value

Great speeds and unlimited downloads at an affordable price

iiNetwork

We take care of our own infrastructure to deliver you a high quality service

We speak your language

We take out the tech talk to make things simple

Modem included

Modem included at no extra cost

General Information

Connecting to iiNet FTTB

  • The installation of iiNet FTTB will disconnect the current copper-line telecommunications service that is connected to your premises. Disconnection will occur during your installation. Where your address has multiple copper-lines, the FTTB installer will confirm with you that the correct copper-line has been transitioned.
  • Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTB. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTB.
  • Moving to FTTB will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
  • We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.

Hardware

  • You must use the modem supplied by us in order for your FTTB and Phone services to operate.
  • A $10 delivery fee applies for the FTTB WiFi Modem included with your FTTB order.
  • You may require a Network Termination Unit (NTU) with your FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from a premises once installed.

 

FTTB Speeds

  • Basic - A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
    Download speeds: Up to 12Mbps   Upload speeds: 1Mbps*
  • Max - Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
    Download speeds: Between 50 & 90Mbps   Upload speeds: Up to 20Mbps*
Factors that may affect your FTTB connection speed
  • Quality and capability of hardware
    This can include modems, WiFi routers and Ethernet or phone cables.
  • WiFi signal interference
    You can learn how to improve your home or office's WiFi signal here.
  • Network Congestion
    For example, when speeds slow during peak traffic in the evenings.
  • Number of connected devices
    When too many devices share the same bandwidth, data flow is limited.
  • Which content is being accessed
    There may be insufficient server capacity or other issues affecting a specific website or online game.
  • FTTB Infrastructure
    For example, the length and quality of copper cabling in your building.

* Actual FTTB throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Telephony Service

Call Rates

FTTB Call Costs

  FTTB Liimitless
Basic
FTTB Liimitless
Max
FTTB Liimitless
Max Incl LNM Calls
FTTB Liimitless
Max Incl LNMI Calls

Local calls

15c/call
untimed
15c/call
untimed
Included Included

Standard National calls

15c/call
untimed

15c/call
untimed

Included Included

Standard Australian Mobile calls

29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included Included

1300 and 13 numbers

30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed

International calls

From 5c
per min
From 5c
per min
Included 100 international minutes#

Included to 15 International countries.^

View our International call rates

^International Top 15 include calls to standard landlines and mobiles in Canada, China, France, Germany, Greece, Hong Kong, India, Korea (South), Malaysia, New Zealand, Singapore, Taiwan, Thailand, United Kingdom and United States. Standard international rates apply to calls to other countries.

#100 international minutes include the first 100 minutes to standard landlines and mobiles in international destinations. Standard international rates apply thereafter. Unused minutes expire at the end of each month.

International calls using 0011 prefix only. Calls made using 0015 and 0018 prefixes are not included. Calls are bill in 1 minute increments.

International special services numbers (eg. toll-free and premium numbers) and calls to satellite phones are not included.

How it Works

To get FTTB Phone up and running in your home, you'll need:

  • A phone handset and cable
    FTTB Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your FTTB WiFi modem.
  • FTTB WiFi Modem
    You must use the FTTB WiFi Modem supplied by us in order for your FTTB Phone service to work.

 

Features

FTTB Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • 3-Way Call

Terms Summary

  • Here’s a quick summary of the key information about our FTTB services, which are bound by our Customer Relationship Agreement.
    If you have any questions, please call us on 13 19 17.
  • With every FTTB plan we offer a VoIP Phone service. To use it, you will require a standard phone handset (approved for use in Australia) supplied by you and the FTTB WiFi modem supplied by us.
  • Calls to 000 emergency services are not guaranteed in the event of a power outage.
  • Priority Assistance services are not available from iiNet.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • You are required to waive your rights under the Customer Service Guarantee.
  • For calls on your FTTB Phone service;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • FTTB Phone must be paired with an active FTTB service. If your FTTB plan is cancelled, your FTTB Phone service will also be cancelled.

 

Fees

Setup Fees

Standard setup

No lock-in contract
$99.95

24 month contract
$0

FTTB WiFi Modem
A custom-built modem that supports your FTTB and Phone service.

$0

FTTB WiFi Modem Delivery

$10

Optional extras

Additional mailboxes
If you need more email addresses than those included with your plan, you may purchase an additional mailbox.

$25/year

Other

Plan change (downgrade)
If you switch to an FTTB plan of lesser value. (There’s no charge to upgrade plans.)

$29

Changed or missed appointment
A fee will apply if you;
• Request to reschedule or cancel your installation appointment, but provide us less than three Business Days’ notice.
• Miss your scheduled appointment

$109

Incorrect Callout Fee
If you request an iiNet technician to attend your premises to fix a fault, but no fault is found or the fault is beyond the Network Boundary Point.

$89

Contract Terms

FTTB plans are available on both no lock-in contract and 24 month contract options. If you end your contract early, contract break fees may apply.

Contract tenure

0-6 months

7-12 months

13-18 months

19-24 months

24 month contract

$300

$225

$150

$100

No lock-in contract

$0

$0

$0

$0

Fair Contract Guarantee

When you sign up to a contract, you commit to retain your FTTB service for the set period. However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of lesser value.

FAQ

What Is FTTB?

How long does it take to get connected to FTTB?

Typically, FTTB connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had FTTB installed at your address previously as well as FTTB installer availability.

What happens when FTTB is installed?

If an FTTB installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation is typically not required if FTTB has been previously connected at your address.

Can I use existing wiring/smart wiring?

You may prefer to/already have internal network cabling installed at your address for your internet, especially if WiFi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

By upgrading to FTTB your existing smart wiring setup may need to be re-wired to work with FTTB, depending on the type of FTTB installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the FTTB network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the FTTB network, however please contact the service provider to make sure - you may need to order a specific type of phone service or move to a data-based solution.
Please note that iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.

How To Get FTTB?

When is the FTTB service coming to my building?

Our FTTB service is only available in selected buildings. Just enter your address above to see if FTTB is available in your area. Alternatively become an iiNet broadband customer today and we'll help you upgrade if FTTB becomes available at your address.

How do I get connected to FTTB?

Just enter your address above and we'll check if FTTB is available at your address. If your address is FTTB ready signup online or give us a call on 1300 558 695.

If it turns out you need an FTTB installer to visit your premises, we'll help organise this for you.

Can I keep my existing telephone number to use on FTTB?

In most cases, we can bring your existing telephone number over to the FTTB network. Just call our friendly Sales Team on to 1300 558 695 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you'sign up online (we'll run checks for you during signup). We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to FTTB?

Typically, your address can be upgraded to FTTB with little downtime. You can continue to use your existing services until your FTTB appointment, where in most cases an FTTB installer will disconnect your existing services in order to connect you to the FTTB network.

Upgrading is simple, just call our expert Sales Team on to 1300 558 695 to get started.

Remember: moving to FTTB will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I already have FTTB. How do I switch my FTTB provider to iiNet?

If you already have an active FTTB service on our Network at your address and you'd like to switch to an iiNet FTTB plan, please call us on 1300 558 695 to arrange a Service Transfer.

Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

 

FTTB Installation

How long does it take to get connected to FTTB?

Typically, FTTB connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had FTTB installed at your address previously as well as FTTB installer availability.

What happens when FTTB is installed?

If an FTTB installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation is typically not required if FTTB has been previously connected at your address.

Can I use existing wiring/smart wiring?

You may prefer to/already have internal network cabling installed at your address for your internet, especially if WiFi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

By upgrading to FTTB your existing smart wiring setup may need to be re-wired to work with FTTB, depending on the type of FTTB installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the FTTB network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the FTTB network, however please contact the service provider to make sure - you may need to order a specific type of phone service or move to a data-based solution.
Please note that iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.

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