Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Interndoe Pty Ltd, TransACT Capital Communications Pty Ltd, Adam Internet Pty Ltd).

Delay due to severe weather in parts of the Sydney Metropolitan District of New South Wales.

iiNet Group reference ID: 5323963

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather, Part of the Sydney Metropolitan District of New South Wales, on or about Wednesday 7 June 2017 through to Thursday 8 June 2017.

Severe weather has caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 14th June 2017.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 8 June 2017 to 2 July 2017 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

Services in the affected location with a phone number in the following ranges may have been affected:

02 8044 5000 To 02 8044 9999
02 8633 1000 To 02 8633 9999
02 8204 0900 To 02 8204 0999
02 8700 0000 To 02 8925 7799
02 8220 1400 To 02 8229 6999
02 8962 4000 To 02 8978 8999
02 8240 1000 To 02 8285 9999
02 9111 0000 To 02 9111 9999
02 8297 4700 To 02 8306 8799
02 9144 0000 To 02 9153 9999
02 8332 1400 To 02 8353 9799
02 9181 0000 To 02 9181 9999
02 8372 1000 To 02 8372 9499
02 9200 0000 To 02 9225 2999
02 8383 0700 To 02 8383 2599
02 9235 8000 To 02 9312 6999
02 8422 3200 To 02 8448 9999
02 9322 8000 To 02 9336 8499
02 8467 0000 To 02 8467 9999
02 9350 9000 To 02 9508 0999
02 8512 2000 To 02 8543 9999
02 9521 0000 To 02 9551 3999
02 8558 8000 To 02 8577 0899
02 9561 4000 To 02 9996 7999
02 8596 5000 To 02 8596 5099

Estimated number of impacted services: 36,391

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 5323963

iiNet LtdWestnet Pty LtdInternode Pty LtdTransACT Capital
Communications
Pty Ltd
Adam Internet Pty
Ltd
13 22 581300 786 0681300 788 23313 30 6108 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058, www.tio.com.au.  

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience. A copy of this notice is available at www.iinet.net.au/about/legal/mass‐disruptions/notice/5323963.