Customer Service Notice from iiNet Group

(iiNet Ltd, Westnet Pty Ltd, Interndoe Pty Ltd, TransACT Capital Communications Pty Ltd, Adam Internet Pty Ltd).

Severe Weather events impact service in the Sydney Metropolitan District and parts of the Illawarra, Southern Tablelands, Central Tablelands, Central West Slopes & Plains and Hunter Districts of New South Wales

iiNet Group reference ID: 5213153

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of result of a series of severe weather events in the Sydney Metropolitan District and parts of the Illawarra, Southern Tablelands, Central Tablelands, Central West Slopes & Plains and Hunter Districts of New South Wales on or about Tuesday 21 March 2017 through to Wednesday 22 March 2017.

Heavy rainfall and flash flooding has caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at http://telstra.com.au/abouttelstra/commitments/mass-service-disruption/. A copy of this notice will also be published in the SYDNEY DAILY TELEGRAPH on 30/03/2017.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 22 March 2017 to 30 April 2017 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

Services in the affected location with a phone number in the following ranges may have been affected:

02 4220 0000 To 02 4239 7999
02 8204 0200 To 02 8204 6899
02 4860 1000 To 02 4889 9999
02 8700 0000 To 02 8888 9999
02 4251 0000 To 02 4297 9999
02 8217 1300 To 02 8306 9999
02 6200 0000 To 02 6299 7999
02 8962 0000 To 02 8978 9999
02 6118 0000 To 02 6155 9999
02 8899 0000 To 02 8925 9999
02 6328 8000 To 02 6339 9999
02 9030 0000 To 02 9031 9999
02 4560 0000 To 02 4588 9999
02 8332 0000 To 02 8399 9999
02 6350 0000 To 02 6359 3999
02 9111 0000 To 02 9111 9999
02 4620 0000 To 02 4659 0999
02 8422 0000 To 02 8448 9999
02 6370 3000 To 02 6379 6999
02 9130 0000 To 02 9130 9999
02 4677 0000 To 02 4684 9999
02 8467 0000 To 02 8467 9999
02 6521 7000 To 02 6521 7999
02 9144 1000 To 02 9153 9999
02 4720 0000 To 02 4739 9999
02 8508 0000 To 02 8543 8999
02 6532 5000 To 02 6532 5999
02 9181 0000 To 02 9181 5999
02 4751 0000 To 02 4759 9999
02 8558 0000 To 02 8596 9999
02 6548 0000 To 02 6549 8999
02 9200 0000 To 02 9999 9999
02 4773 5000 To 02 4787 9299
02 8633 1000 To 02 8633 9999
02 4820 0000 To 02 4849 4999
02 8665 4000 To 02 8665 4899

Estimated number of impacted services: 68,787

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 5213153

iiNet LtdWestnet Pty LtdInternode Pty LtdTransACT Capital
Communications
Pty Ltd
Adam Internet Pty
Ltd
13 22 581300 786 0681300 788 23313 30 6108 8423 4000

If after calling one of the above numbers, you remain dissatisfied, you may choose to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058, www.tio.com.au.  

The iiNet Group would like to apologise for any inconvenience caused, and thank all affected customers for their patience. A copy of this notice is available at www.iinet.net.au/about/legal/mass‐disruptions/notice/5213153.