Skip to main content

Public Notices for Mass Service Disruptions

iiNet is committed to its obligations to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard). However, it is acknowledged that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:

  • damage to a facility not caused by iiNet;
  • natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities;
  • where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty; and
  • where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.

Exemption from performance standards for circumstances beyond the control of iiNet is more fully explained in sections 21-27 of the CSG Standard.

Mass Disruption Notices

Publish date article
29th February 2024 8320774 - Delay due to severe weather events in The Illawarra, South Coast, Southern Tablelands and Snowy Mountains Districts of New South Wales.
29th February 2024 8320646 - Delay due to severe weather events in parts of the Hunter, Mid North Coast and North Tablelands Districts of New South Wales.
28th February 2024 8320620 - Delay due to Bushfire event in parts of the Mallee, Wimmera and South West Regions of Victoria
28th February 2024 8320436 - Delay due to severe weather events in the Goldfields, Central, Melbourne, and Gippsland Regions of Victoria.
2nd February 2024 8295134 - Delay due to severe weather events in parts of Maranoa, Warrego and Channel Country Districts for Queensland
2nd February 2024 8295858 - Delay due to severe weather events in parts of the Northern Districts for New South Wales.
1st February 2024 8295126 - Delay due to severe weather events in parts of Darling Downs and Granite Belt Districts for Queensland
31th January 2024 8297758 - Delay due to severe weather events in parts of the Gippsland Districts of Victoria.
31th January 2024 8297744 - Delay due to severe weather events in parts of the Goldfields Districts of Victoria
29th January 2024 8300096 - Delay due to severe weather events in parts of the Lilydale, Mornington and Sunbury districts of Victoria.
29th January 2024 8306982 - Delay due to severe weather events in parts of Brisbane and Surrounding Districts of Queensland.
23rd January 2024 8304000 - Delay due to severe weather events in parts of the Daly and Carpentaria Districts of the Northern Territory.
12th January 2024 8295856 - Delay due to severe weather events in parts of the Southern Districts for New South Wales.
12th January 2024 8297738 - Delay due to severe weather events in parts of the North Goldfields, Upper Flinders, Herbert and Lower Burdekin Districts of Queensland.
12th January 2024 8297742 - Delay due to severe weather events in parts of the Capricornia, Central Highland and Coalfields Districts of Queensland.
12th January 2024 8297750 - Delay due to severe weather events in parts of the Seymour, Albury and Shepparton Districts of Victoria.
12th January 2024 8297754 - Delay due to severe weather events in parts of the Central Coast and Whitsundays Districts of Queensland.
17th August 2022 7854162 - Delay due to severe weather events in the Lower West and South West Districts and parts of the Central Wheat Belt and Great Southern Districts of Western Australia.
13th July 2022 7831490 - Delay due to severe weather events in parts of the Sydney Metropolitan, Hunter and Central Tablelands Districts of New South Wales.
13th July 2022 7832278 - Delay due to severe weather events in the Sydney Metropolitan District and parts of the Illawarra, Central Tablelands and Hunter Districts of New South Wales.
15th June 2022 7793332 - Delay due to severe weather in the Wide Bay & Burnett, and the Darling Downs & Granite Belt Districts and parts of the Southeast Coast District of Queensland
9th June 2022 7781602 - Delay due to severe weather events in parts of the North Tropical Coast & Tablelands, Northern Goldfields & Upper Flinders, Herbert & Lower Burdekin, and the Central Coast-Whitsundays Districts of Queensland
19th May 2022 7792338 - Delay due to severe weather events in the Capricornia and Central West Districts and parts of the Central Highlands & Coalfields District of Queensland.
18th May 2022 7789354 - Delay due to severe weather events in the South East District and parts of the Upper Derwent Valley, Central Plateau, Midlands, and East Coast Districts of Tasmania
11th May 2022 7760786 - Delay due to severe weather events in the Darling Downs and Granite Belt, Southeast Coast, and parts of the Wide Bay and Burnett Districts of Queensland.
11th May 2022 7764704 - Delay due to severe weather events in parts of the Illawarra and South Coast Districts of New South Wales
28th April 2022 7746164 - Delay due to severe weather events in part of the Central Coast and Whitsundays District of Queensland
14th April 2022 7767048 - Delay due to severe weather in parts of the Sydney Metropolitan, Hunter and Central Tablelands Districts of New South Wales
8th April 2022 7763668 - Delay due to severe weather events in the East Gippsland, West & South Gippsland Districts, and part of North East District of Victoria.
7th April 2022 7760632 - Delay due to severe weather events in the Northern Rivers, Mid North Coast, and Northern Tablelands Districts, and parts of the Hunter, and North West Slopes & Plains Districts of New South Wales
6th April 2022 7732772 - Delay due to severe weather events in parts of the Sydney Metropolitan, Hunter and Central Tablelands Districts of New South Wales
4th April 2022 7727556 - Delay due to severe weather in parts of the Wide Bay and Burnett, and Capricornia Districts of Queensland.
29th March 2022 7727612 - Delay due to severe weather events in parts of the Hunter District of New South Wales
11th March 2022 7735246 - Delay due to severe weather events in the Sydney Metropolitan District and part of the Illawarra District of New South Wales.
3rd March 2022 7727562 - Delay due to severe weather events in the North West Slopes & Plains, and Central West Slopes & Plains Districts and parts of the Central Tablelands and Upper Western Districts of New South Wales.
22nd February 2022 7687584 - Delay due to severe weather events in the South Coast, Snowy Mountains, South West Slopes, Southern Tablelands Districts and Australian Capital Territory District and parts of the Riverina, Central West Slopes & Plains and Illawarra Districts of New South
22nd February 2022 7688248 - Delay due to severe weather events in the Darling Downs and Granite Belt District and parts of the Southeast Coast District of Queensland
14th February 2022 7706642 - Delay due to severe weather events in the Wide Bay and Burnett District and parts of the Southeast Coast, Darling Downs and Granite Belt, Central Highlands and Coalfields, and Capricornia Districts of Queensland.
3rd February 2022 7700512 - Delay due to severe weather events in the East Gippsland, West & South Gippsland, Northeast, Northern Country, North Central, Central, Southwest, Wimmera and Mallee Districts of Victoria and part of the Riverina District of New South Wales.
2nd February 2022 7652958 - Delay due to severe weather events in the Northwest Slopes and Plains, and Central West Slopes and Plains Districts and parts of the Central Tablelands, Lower Western and Upper Western Districts of New South Wales.
26th January 2022 7688226 - Delay due to severe weather events in Northern Rivers, Northern Tablelands and Mid North Coast Districts and parts of the Hunter, Central Tablelands and North West Slopes and Plains Districts of New South Wales.
17th January 2022 7682412 - Delay due to severe weather events in parts of the Riverina and Central West Slopes and Plains Districts of New South Wales.
17th January 2022 7682398 - Delay due to severe weather events in the Wide Bay and Burnett District and parts of the Southeast Coast District of Queensland.
12th January 2022 7681228 - Delay due to severe weather events in the Central, North Central, Northern Country, West and South Gippsland, East Gippsland and North East Districts of Victoria and parts of the Riverina and South West Slopes Districts of New South Wales.
10th January 2022 7680420 - Delay due to severe weather events in parts of the Central Coast and Whitsundays and Herbert and Lower Burdekin Districts of Queensland.
4th January 2022 7651788 - Delay due to severe weather events in the Northern Rivers District of New South Wales.