Public Notices for Mass Service Disruptions
iiNet is committed to its obligations to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard). However, it is acknowledged that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:
- damage to a facility not caused by iiNet;
- natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities;
- where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty; and
- where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.
Exemption from performance standards for circumstances beyond the control of iiNet is more fully explained in sections 21-27 of the CSG Standard.