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Netphone (VoIP)

Netphone Netphone allows you to make cheap phone calls through your broadband connection, instead of your phone line (phone lines are so nineties). To make it even better, all your local and standard national calls are included with Netphone.

Step 1: Add Netphone

Add Netphone for a better choice in voice. Netphone is included with any residential VDSL2, Cable, FTTH and Naked DSL plan (call inclusions vary for Naked DSL).

Calls to other Netphone numbers Included
Local calls Included
Standard National calls Included
International calls from 5c per minute
Calls to Australian mobiles 29c/min (per 30 second block)
1300 and 13 numbers 30c untimed

Depending on the broadband plan that you bundle Netphone with, the monthly fee may be discounted to $0. Phone line connection fee may apply. Cost of modem and other equipment are not included.

Download the VoIP Critical Information Summary



Netphone is included with any Naked DSL, VDSL2, FTTH, or Cable plan. Only existing customers can add Netphone to an ADSL plan. If you have an ADSL plan, please log into Toolbox to buy this product.

Step 2: Add Call Packs

VoIP International Call Pack

Includes all your calls to landlines in our Top 20 International destinations

$10 per month

Available for purchase in Toolbox

Not available with all Broadband plans.

VoIP Mobile Call Pack

Includes all your calls to standard Australian mobiles

$10 per month

Available for purchase in Toolbox

Not available with all Broadband plans.

Cheaper rates on international calls

With Netphone, international calls come with no connection fee and no peak time restrictions – just the same great rates whenever you pick up the phone. Take a look at our International and long distance rates for a full list of international call rates.

Get all your calls to landlines in our top 20 international destinations below included when you add an International Call Pack.

  1. UK
  2. Germany
  3. Hong Kong
  4. Canada
  5. USA
  1. France
  2. Netherlands
  3. New Zealand
  4. Singapore
  5. Ireland
  1. China
  2. South Africa
  3. South Korea
  4. Indonesia
  5. Italy
  1. Japan
  2. Malaysia
  3. Sweden
  4. Switzerland
  5. Taiwan

What our customers are saying

"Once again, fantastic!! It's a breath of fresh air dealing with such a professional. Many thanks Owen."

Gary - 8 March 2016
iiNet Customer Service rated 4.02 out of 5 based on 28,447 ratings.

Important Information

Terms summary

  • Timed international calls are charged per second.
  • Calls to mobile numbers are charged per 30 second block.
  • Included calls are subject to the Acceptable Use Policy.
  • Netphone is provided on the basis that you waive your >Customer Service Guarantee (CSG). You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.

For more information, please refer to our Netphone terms, fees & guarantees.

Is this your first time with Netphone?

To get Netphone working on your broadband connection, you'll need:

  • Phone A phone handset
    Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.

    Which means you also need...

  • Hardware A VoIP-enabled broadband modem
    Time for a shameless plug: we recommend using a TG-789 modem, because it's easy to set up and plays well with iiNet Broadband, Fibre and iiNet TV with Fetch.

    Unless you use...

  • Hardware A VoIP adapter (ATA)
    If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

More information

Call us now: 13 19 17


TransACT logo

Welcome TransACT members

We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!

As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.

If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.

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