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Ultra Broadband - VDSL2 Plans

There's a fast NBN™ alternative available in your area, Canberra! iiNet Ultra VDSL2 Broadband gives you awesome typical evening speeds of 74Mbps* and Liimitless data. It’s a great deal from a provider who loves the ‘net as much as you do.

10 email addresses

1GB webspace

Complimentary email protection

against virus & spam threats

Liimitless data

No excess usage charges or shaping

24/7 customer service

Support when you need it most

General Information

What is VDSL2?

VDSL (Very-high-bitrate Digital Subscriber Line) gives you superfast broadband speeds delivered over a Fibre to the Node network in the ACT. Fibre optic cable connects to nodes and from there short lengths of dedicated copper cables connect to a VDSL2 wall socket in your premises.

VDSL2 Installation

How long does it take to get connected to VDSL2?
Typically, VDSL2 connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had VDSL2 installed at your address previously as well as VDSL2 installer availability. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.

Connections may occur sooner if VDSL2 has previously been connected at your address and no installer is required.

What happens when VDSL2 is installed?
If a VDSL2 installer is required to visit your premises to install any required equipment or complete your VDSL2 connection, we'll be in touch to book a suitable appointment with you. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.

An installation is typically not required if VDSL2 has been previously connected at your address within the last 6 months.

VDSL2 Speeds


Got the need for speed? We’ll supply the fastest iiNet VDSL2 speed option, and it’s sure to impress.
*Premium Typical evening download speed 7PM-11PM: 74.2Mbps   Upload speeds: Up to 20Mbps

Factors that may affect your VDSL2 connection speed

Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
VDSL2 Infrastructure
For example, the length and quality of copper cabling to your premises.

* Actual throughput speeds may be slower and could vary due to various factors as described above.


All iiNet services are bound by our Customer Relationship Agreement. This section offers a quick summary of the terms and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

General Terms

Connecting to VDSL2

  • Please do not disconnect your existing services until your VDSL2 service is working.

  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to VDSL2 (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is VDSL2 compatible.

  • We are responsible for your service up to the Network Boundary Point which is the first VDSL2 wall socket in your premises.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the Network Boundary Point may not work when you connect to VDSL2. You may require a registered cabler to connect these to your VDSL2 service. You will be responsible for the arrangement and costs of any such cabling work.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

  • VDSL2 Phone is a phone service that is offered with your VDSL2 plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem supplied by iiNet. Our VDSL2 Phone services will not work on a third party modem.
  • Calls to 000 emergency services may not be possible in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the VDSL2 Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on VDSL2Phone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • VDSL2 Phone must be paired with an active iiNet VDSL2 service. If your VDSL2 plan is cancelled, your VDSL2 Phone service will also be cancelled.
  • Transferring an existing phone number to VDSL2 Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.


  • With VDSL2 you will be supplied an iiNet modem (which is WiFi and VoIP enabled).
  • $10 hardware delivery fee applies for iiNet-supplied hardware.

All about your quota

  • iiNet VDSL2 comes with unlimited data, and no excess usage charges or shaping speeds.

Contract Terms

  • All iiNet ULTRA Broadband VDSL2 plans are offered on a no lock-in contract.


Setup Fees

Standard setup
This is our once-off setup fee to get you connected.*


Non-standard setup
Fees may be incurred for non-standard VDSL2 installations.

As defined by installer

VDSL2 WiFi Modem
A custom built modem that supports your VDSL2 broadband and Phone service.


Hardware Delivery
This is our delivery fee to provide you with included or purchased hardware.


* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

Hardware Non-Return Fees

If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.

If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.

Hardware Amount
Hardware Fee $60.00

If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:

  1. withdraw your order from us (before your internet service is activated); or
  2. remove your Fetch subscription only (before your Fetch hardware is activated),

your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.

If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.

Fetch Setup Fees Amount
Fetch Mini $59.99
Fetch Mighty $399.99

$10 delivery fees are not refundable.

VDSL2 Phone

Call Rates

 Local Calls


Standard National Calls


Standard Australian Mobile calls


(per 30 second block)

1300 and 13 Numbers

30c/call untimed

International Calls

From 5c/min

You can add a call pack to your VDSL2 plan to reduce call costs on eligible calls. Call pack charges apply.
View our International call rates

How it Works

To get VDSL2 Phone up and running in your home, you'll need:

  • A phone handset and cable
     VDSL2 Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your VDSL2 WiFi modem.
  • VDSL2 WiFi Modem
     You must use the VDSL2 WiFi Modem supplied by us in order for your VDSL2 Phone service to work.


 VDSL2 Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • 3-Way Calling

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