Skip to main content

NBN50 Plan: FTTB/C/N speeds to be confirmed when active. Min cost includes $59.95 modem + $10 delivery + $59.99 Fetch setup fee. Standard Fetch subscription included for first 24 months, then $5/mth. Available in selected coverage areas. *Typical Evening Speeds are subject to change and are measured 7pm-11pm. Actual throughput speeds may be slower and could vary due to various factors.

NBN™ Plans

Switch to fast, award-winning internet with iiNet’s NBN plans. With a range of plans and speeds to choose from, there’s an ideal NBN plan for you, starting from just $59.99 a month. You can also add optional Fetch Entertainment, making it easy to access a world of entertainment all in one place. And with 24/7 support, if you need us any time of the day or night, we’ll be there.

 

Why choose an iiNet NBN plan?
Award-winning NBN provider

You'll be in safe hands with iiNet

$0 activation fee on all NBN™ plans^

^NBN new development fee may apply.

24/7 customer service

Support when you need it most

Range of NBN™ speeds to suit you

Whether you're gaming, working, streaming & more

Change plans at any time

Upgrade or downgrade as you need with no fees

General Information

Here’s some key information about getting iiNet NBN™.

NBN™ Fibre Download speeds

Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds are not guaranteed and may vary due to various factors explained below.

NBN12

For basic internet use such as web browsing and email.
Basic Typical evening speed 7PM-11PM: 12Mbps

NBN25

For light online entertainment needs, this plan provides some extra speed.
Standard Typical evening speed 7PM-11PM: 25Mbps

NBN50

Recommended for quality streaming or households with multiple devices/users.
Standard Plus Typical evening speed 7PM-11PM: 50Mbps

NBN100

Ideal for entertainment lovers and online gamers.
Premium Typical evening speed 7PM-11PM: 90Mbps
Configured on NBN100/20 wholesale tier which provides upload speeds of between 1 to 20Mbps.

Superfast

Recommended for large households and connoisseurs who want the smoothest 4K streaming.
Premium Typical evening speed 7PM-11PM: 200Mbps^
^Estimated speeds for these new plans will be revised once iiNet has collected enough performance data

Ultrafast

Our best available NBN™ connection for heavy duty users and small businesses.
Premium Typical evening speed 7PM-11PM: 200Mbps^
^Estimated speeds for these new plans will be revised once iiNet has collected enough performance data

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTC/FTTB has a significant impact on performance.
Coexistence period
NBN™ FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
   

* NBN™ Speeds:FTTB/C/N speeds to be confirmed when active. Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds are not guaranteed and may vary. The maximum possible speed that is available outside the busy period of 7pm-11pm is; 12Mbps (NBN12), 25Mbps (NBN25), 50Mbps (NBN50), 100Mbps (NBN100), 250Mbps (Superfast), 500Mbps (Ultrafast on NBN HFC) & 990Mbps (Ultrafast on NBN FTTP). Learn more about NBN™ speeds.

NBN™ Hardware

Do I need equipment installed by NBN™?

If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.

Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.

Will my current modem/router work with NBN™ broadband?

To use your NBN™ service your modem must be NBN-ready and allow you to change the VLAN setting. For NBN™ FTTN or FTTB your modem will also need to be VDSL2 compatible.

For Superfast/Ultrafast plans you will need to supply a compatible modem to support your ultra-fast speeds. 

You can check compatibility with your modem manufacturer. Learn more about modem compatibility requirements.

Please note: You may be required to purchase an iiNet modem with your iiNet NBN™ plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.

Please note: 

  • iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
  • We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.

NBN™ Contract & Fees FAQ

What is the New Development Fee?

Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:

The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.

  • The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
  • Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At iiNet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.

Can I change my NBN™ plan after I've signed up?

You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our NBN™ plans at any time without incurring contract break fees.

If you wish to change your NBN™ plan, check out our Changing your broadband plan in Toolbox guide or simply call us on 13 19 17.

Coverage

The NBN™ rollout has commenced across Australia, here at iiNet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address.

You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map.

NBN™ Terms

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

General Terms

Connecting to the NBN™

  • Please do not disconnect your existing services until your NBN™ service is working.
  • Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
    • For FTTN & FTTB this will occur outside of your premises during your installation.
    • For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer.
  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
    • We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
  • We are responsible for your service up to the Network Boundary Point:
    •  For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
    • For FTTP or HFC this is a Network Termination Device supplied by NBN Co.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
  • If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

  • NBN™ Phone is a phone service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
  • Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.
  • Calls to 000 emergency services may not be possible in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the NBN™ Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on NBN™ Phone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • NBN™ Phone must be paired with an active iiNet NBN™ service. If your NBN™ plan is cancelled, your NBN™ Phone service will also be cancelled.
  • Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

Hardware

  • Some NBN applications require you to purchase an iiNet modem (which is WiFi and VoIP enabled).
  • There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements. Learn more. about modem compatibility requirements.
  • NBN™ FTTC connections require an NBN™ Connection Device, which:
    • May be shipped to you for self-installation (if your premises is eligible)
    • Will reverse-power the NBN™ network to provide you with a working service
    • Remains the property of NBN Co and should not be removed from the premises
  • For Superfast/Ultrafast plans you will need to supply a compatible modem.

All about your quota

  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota you will not be charged excess fees. Instead your NBN™ plan will be shaped to the speeds shown below. Liimitless plans do not have a quota limit.
NBN™ plan Shaped speed
NBN12 500 256/256 kbps

You may purchase a Data Pack to unshape your NBN™ service.

Contract Terms

If you have taken a 6 month contract, and end it early, you will be charged a $40 break fee to cover the costs reasonably incurred by iiNet when the contract commenced.

Fair contract guarantee

When you sign up to a contract, you commit to retain your NBN™ service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

Fees

Setup fees

Setup Fees
Standard activation
This is our once-off activation fee to get you connected.*
$0
$0
$0

NBN™ WiFi Modem
A custom built modem that supports your NBN™ and NBN™ Phone service.
Modem purchase may be required and (if required) is confirmed in your signup cart.

Please note: WiFi modem does not support Superfast/Ultrafast plans. For these plans, you will need to supply a compatible modem.

$99.95
$59.95
$59.95
NBN™ WiFi Modem Delivery
This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased).
$10
Non-Standard setup
Fees may be incurred for non-standard or additional NBN™ installations.
As defined by NBN™ (or iiNet where applicable)
New Development Charge
As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
$300

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

NBN™ Data packs

So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through Toolbox. And we promise not to tell anyone. Honest.

$10

provides 10GB
extra usage

$15

provides 20GB
extra usage

$30

provides 50GB
extra usage

$50

provides 100GB
extra usage

$80

provides 200GB
extra usage

Learn more about our data packs.

Withdrawal Fees

Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.

If you have selected to purchase a modem from us, the hardware fee paid will be credited back to your account once the modem is returned to us in it's original condition.

Hardware Amount
Modem on 6 month contract $59.95
Modem on no lock-in contract (existing customers) $59.95
Modem on no lock-in contract (new customers) $99.95

If you have selected a Fetch plan, your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in its original condition.

Fetch Setup Fees Amount
Fetch Mini $59.99
Fetch Mighty $399.99

Delivery fees are not refundable.

NBN™ Phone

NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls.

NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.

 

NBN Phone requirements

To get NBN™ Phone up and running in your home, you'll need:

A phone handset
NBN™ Phone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...

An iiNet VoIP modem
You’ll need a VoIP modem supplied by us in order to use NBN™ Phone. Our modems feature easy plug-and-play setup.

Fibre Phone

Fibre Phone is provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers, subject to availability.

To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.

Features

NBN™ Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding
  • Call Waiting
  • 3-Way Call

Please note that by default, NBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.

NBN™ Phone Call Rates

NBN™ Plan NBN12 500 NBN25 Liimitless NBN50 Liimitless NBN100 Liimitless
Call Pack Selection       + Local, National & Mobile Call Pack   + Local, National & Mobile Call Pack
Local Calls
15c/call
untimed
15c/call
untimed
15c/call
untimed
Included 15c/call
untimed
Included
Standard National Calls
15c/call
untimed
15c/call
untimed
15c/call
untimed
Included 15c/call
untimed
Included
Standard Calls to Australian Mobiles
29c/min
(per 30 second block)
29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included 29c/min
(per 30 second block)
Included
1300 and 13 Numbers
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
International Calls
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min

All NBN™ Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.

View international call rates

Download the NBN™ Phone Critical Information Summary

Connect better with iiNet's award-winning service

We love the ‘net... So we've made it our job to connect more Australians to faster broadbandphone and web services and backed it all up with friendly customer service staff who know our products inside out.

View all of our awards.

 

View all of our awards.



iiNet Customer Service
Over 9,500 5 Star Ratings Per Month