How to get NBN™

Why choose iiNet NBN™?

1. We're Australia's Best NBN Provider 2018, 2019 & 2020 - as rated by the experts at CHOICE.
2. Range of NBN plan speeds - Connect to your ideal plan. There's a range of speeds to suit your needs.
3. 24/7 customer support - any time of the day or night: if you need us, we'll be there

How do I get connected to the NBN™?

Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!

All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on 13 19 17. If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the NBN™?

In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our friendly Sales Team on 13 19 17 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to NBN™?

Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.

Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 17 to get started. If you're already with iiNet, you can select "Upgrade to NBN" in My Products > Broadband in Toolbox.

Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I'm renting, what do I have to do to get connected to NBN™?

Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.

I already have NBN™. How do I switch my NBN™ provider to iiNet?

If you already have an active NBN™ service connected at your address and you've applied to switch to an iiNet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.

How long does it take to switch to the NBN™?

Timeframes for getting connected to the NBN™ vary, depending on whether an NBN technician appointment is required.

If your address has previously been connected to the NBN, getting connected with iiNet is as easy as:

• Choose your perfect plan
• We’ll express deliver your modem
• Plug it in and get online

What NBN™ speed is right for me?

Choosing the right NBN speed depends on how you or your family uses the internet.

iiNet has a range of NBN speeds and plans available, whether you just use the internet for browsing and emails or you have a large family with multiple users, gamers or heavy streamers.

Is NBN™ available in my area?

Not sure if NBN is available in your area? Just use our handy address checker to see if it’s available at your place.

View NBN plans View Wireless plans