Skip to main content

We have the most satisfied NBN™ customers in Australia

iiNet was named Internet Service Provider of the Year in the 2018 Roy Morgan Customer Service Awards AND Australia’s Best NBN provider for speed and customer satisfaction in the 2018 Choice Survey. Our award-winning customer service sets us apart from the rest. Show more

Why are iiNet NBN™ customers the most satisfied? It’s simple: we look after them! We’ve been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts. To date, the iiNet Group has connected over 550,000 NBN™ customers with industry-leading customer service and unlimited data at affordable prices.

With over 25 years of experience connecting Australians, customer service has always been our #1 focus and other companies are taking notice! Our recent award for Internet Service Provider of the Year comes from Roy Morgan, a leading independent consumer and market research company in Australia.

On top of this, our customers get the flexibility of no lock-in contract options and peace of mind with 24/7 tech support. Any time of the day or night: you need us, we’ll be there!

We'll connect you to
fast, reliable internet

iiNet NBN doesn’t just have industry-leading customer service; we’ve also got high-performance NBN services with the speed you need to get things done! According to the November Honesty Box RSP Broadband Performance Report, iiNet’s NBN plans beat Telstra and Optus for overall download speed achievement as a % of maximum.

Source: Honesty Box

Honesty Box NBN Performance Results

We're the original NBN experts

  • We've been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts.
  • We've connected over 600,000 customers to NBN™ with our friendly expert customer service.
  • No matter where you are, we make it easy to get online by being the only major ISP in Australia to deliver the full suite of NBN™ technology - yep, that means Satellite too!

We've been at this for over 25 years

And we know what we’re doing!

We’ve taken our love for the ‘net and made it our job to connect more Australians to faster, more reliable services that are backed up by our #1 customer service. Phone, broadband, mobile and more – with over 25 years of experience under our belts, we’ve got you covered.


iiNet starts up


One of the first ISPs to introduce NBN™ plans


Launched NBN™ pre-order


Over 600,000 satisfied NBN™ customers


Awesome NBN™ plans wherever you are...

We’re here to help you get set up on the NBN plan that fits your family’s needs. We've got you covered when it comes to switching to the NBN.

NBN™ speeds to suit you
Contract flexibility
Never worry about quotas
Complementary email protection
Voted #1 for ease of setup**
Home phone service and email included
Most popular NBN plan $79.99 per month Fetch included
Min charge includes $59.99 setup fee for optional Fetch Entertainment Bundle. *NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.
**ISP Satisfaction Survey 2017

24/7 technical support

The internet doesn’t sleep so you’ll be supported around the clock with a 24/7 technical support from an award-winning Australian NBN provider. Any time of the day or night: if you need us, we’ll be there!

We make it easy for you!

Getting started on the NBN™ couldn’t be easier.

1. Join the NBN™ waitlist
2. Pick a plan and pre-order
3. Get notified once active
4. Go live with the NBN™
5. Party
6. Tell your friends!

We speak your language

You don’t need to know the big words, that’s our job. We take out the tech talk and breakdown the details to make things simple. Our customers showed us they appreciate the simplicity, giving us the highest scores across the board in two recent surveys for ease of setup, technical and customer support, and bill clarity.

Find your perfect plan with the #1 in customer service