We have the most satisfied NBN™ customers in Australia
iiNet was named Internet Service Provider of the Year in the 2018 Roy Morgan Customer Service Awards AND Australia’s Best NBN provider for speed and customer satisfaction in the 2018 Choice Survey. Our award-winning customer service sets us apart from the rest. Show more
Why are iiNet NBN™ customers the most satisfied? It’s simple: we look after them! We’ve been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts. To date, the iiNet Group has connected over 550,000 NBN™ customers with industry-leading customer service and unlimited data at affordable prices.
With over 25 years of experience connecting Australians, customer service has always been our #1 focus and other companies are taking notice! Our recent award for Internet Service Provider of the Year comes from Roy Morgan, a leading independent consumer and market research company in Australia.
On top of this, our customers get the flexibility of no lock-in contract options and peace of mind with 24/7 tech support. Any time of the day or night: you need us, we’ll be there!
We speak your language
You don’t need to know the big words, that’s our job. We take out the tech talk and breakdown the details to make things simple. Our customers showed us they appreciate the simplicity, giving us the highest scores across the board in two recent surveys for ease of setup, technical and customer support, and bill clarity.