Mobile SIM Only Plans
New iiNet mobile customers get 50% off plan fees on ALL mobile SIM plans for the first 6 months. T&C apply.
All of our mobile plans are month to month. Plan fees are payable in advance and renewed automatically. With our great plans and awesome customer service, we like to think we don't need extra paperwork for you to stay with us!
With a $0 SIM and no delivery fees, your only upfront charge is for the first month of your mobile plan to access your included call, text and data value.
iiNet Mobile delivers high speed 4G coverage Australia-wide, reaching over 22 million people. Check out our 4G coverage map here.
When your new SIM card arrives, simply hop online and activate it in Toolbox. If you’re switching from another mobile provider, you can keep using your old SIM until it stops working.
The call rates below are for the current plans. If you purchased your plan prior to 5 August 2020, please click here to view call rates.
After you purchase an iiNet mobile plan, we’ll send you a triple-cut SIM card with the following sizes: Standard, Micro and Nano.
Once you receive the SIM card, simply push out the SIM type you need.
If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.
Customers who purchase an iiNet mobile plan can only obtain 4G speeds when they use a 4G-ready phone (LTE 1800/850 MHz) in 4G coverage areas as per the detailed coverage map above. When customers are not within a 4G coverage area or their mobile handset is not 4G compatible, the mobile service will automatically switch over to 3G and speeds will be much less than that of 4G.
When inside 4G coverage areas actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.
Important Things You Need To Know
Your mobile plan - included and excluded usage
- Unlimited calls, SMS and MMS to standard Australian numbers (includes 13/1300) (for use in Australia)
- Unlimited voicemail deposit and retrieval
- Included data as specified for the plan you have purchased
- 100 minutes of international calls per month (Extra Large only)
Standard rates apply for usage outside of the included calls and for excess data. Unused included calls and included data are forfeited at the end of each monthly billing period. Any unlimited usage provided is only for use in Australia.
- Calls to international numbers (except Extra Large plan)
- Calls to international numbers after the first 100 minutes (Extra Large only)
- SMS and MMS to international numbers
- Calls to satellite phones
- Third Party content
- Video calls to standard Australian and international numbers
- International roaming, Directory Assistance and other Enhanced Services
Calls and SMS to 19 numbers, diversion to International numbers and Premium SMS/MMS are not supported.
iiNet plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data.
Mobile data is enabled by default on all iiNet plans. When using Mobile data, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and various other online services on your mobile phone. These services use data.
- If you exceed your plan's included mobile data value, additional excess data usage charges may be payable in accordance with the terms of the plan you acquire.
- Data usage includes combined upload & download data transfer.
- Any unused included mobile data in a month does not roll over into subsequent months and will be forfeited at the end of each monthly billing period.
- The data usage records in Toolbox may be delayed by up to 30 minutes.
- Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.
Payments and prepaid balances
These iiNet mobile services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value for your plan (“Additional Prepayment”) up to the amount of the Additional Prepayment or the balance of it from time to time. You may make Additional Prepayment at the time of commencement of your service or at any time or times afterwards via the Toolbox section of the iiNet website. If you choose to make Additional Prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If your service is cancelled any unused balance of the Additional Prepayment (“Prepaid Balance”) will not be refunded to you but will be retained by iiNet. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
These plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.
Example of charges:
- 1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
- Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period
iiNet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. iiNet displays the information regarding usage to you (via Toolbox) 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.
Frequently Asked Questions
How am I billed for my mobile service?
iiNet's mobile service is provided on prepaid basis. iiNet will debit your bank account/credit card for the following initial charges during the registration process.
- First month's monthly charge
- Any Prepaid Balance you have requested during signup.
Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.
Are Voicemail deposits and retrievals unlimited?
Is there a flagfall or call connection fee for diversion to Australian numbers?
What happens if I use less than my included value?
If you have used less than your monthly included value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).
What happens when I use more than my included value?
You will be charged for the calls made outside your included value based on the call rates advertised - funds will be taken out of your Prepaid Balance. If your Prepaid Balance is insufficient, you will not be able to make any usage that is not part of your included value.
I wish to send an audio/voice SMS from my handset. How would I be charged?
Audio/voice SMS is charged as standard MMS. Please view our call rates here
How does the optional Prepaid Balance work?
- In addition to the monthly recurring charges for the included value for your plan, you have the option to make additional prepayment for usage that is not within the included value for your plan up to the amount of that additional prepayment or the balance of it from time to time (Prepaid Balance).
- Prepayment is optional, your default Prepaid Balance is $0.
- You can check or top up your Prepaid Balance at the time of commencement of your service or at any time or times afterwards by logging into Toolbox
- If you choose to top up your Prepaid Balance, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month.
- If your service is canceled any unused Prepaid Balance will not be refunded to you but will be retained by iiNet.
Will I get a text message if I have reached my included value?
Yes. We will send you an SMS alert if you reach 50% and 85% or if you exceed your included value.
What spend management tools does iiNet offer?
For mobile services, you can monitor your actual usage by logging into Toolbox. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools at no charge, all via Toolbox. For more information about using these tools, please call us on 13 22 58.
How do I activate my SIM Card?
After receiving your iiNet SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions, please call us on 1300 858 965.
Can I bring my own phone?
Of course! However, you may need to unlock your handset from your previous mobile phone provider if it is not able to function on the Vodafone network.
What is 4G?
4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G. It’s enabled by default on all iiNet plans, provided that:
- You have a 4G (LTE 1800/850 MHz) compatible handset
- 4G is enabled on your handset
- You are in a 4G coverage area
If these condition are not met, you will be limited to 3G where available and speeds will be much less than that of 4G.
How do I activate my voicemail?
For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.
To retrieve your voicemail, dial 121. Voicemail retrieval is not charged on iiNet plans.
If you are overseas, you will need to dial +614 121 121 to retrieve your voicemail. Please note roaming charges will apply if you are calling from your mobile or, if you are using another device overseas, please check the applicable calls rates to Australia.
How do I check my usage and monthly statement?
You can check your mobile usage at any time by logging into Toolbox.
What’s required for Video calling?
Video calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see coverage.
Which countries can I send international SMS to?
Generally, you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.
Can I use my iiNet mobile overseas? (International Roaming)
See Roaming FAQs.
How do I move all my SIM Card contacts to my new iiNet SIM Card?
Firstly, save all your contacts from your previous SIM Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new SIM Card and transfer the contacts from the phone onto the SIM Card!
Can I use my BlackBerry handset on an iiNet mobile plan for push email and data?
No, iiNet mobile plans are not suitable for use with Blackberry push email and data. iiNet does not supply and support BlackBerry Internet Service (BIS). Only voice calls and SMS are supported.
Can I manage my mobile service online?
Yes, you can manage your mobile service online by logging into Toolbox. This will allow you to modify your mobile features such as activating/deactivating data, International Roaming, diversions, and more.
How do I set up call forwarding to international numbers?
Call forwarding to international numbers is not available.
Can I use internet tethering with iiNet mobile?
Yes, iiNet mobile supports tethering. Tethering will use mobile data from your iiNet mobile plan. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.
In order to use tethering:
- Your handset must support tethering
- Mobile data must be enabled - refer to your handset’s manual or the manufacturer’s website for support information on how to enable tethering on your phone.
What are the SIM card types iiNet offers?
After you purchase an iiNet mobile plan, we will send you a triple-cut SIM card for sizes: Standard, Micro and Nano.
Nano: For iPhones, iPads and the latest Android phones, push out the Nano area.
Micro: For most smartphones, push out the Micro area.
Standard: For older phones, push out the Standard area.
Once you receive the SIM card, simply push out the SIM type you need.
If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.
What’s included/excluded in my plan?
See your mobile plan included and excluded usage.
Can I change from an existing iiNet mobile plan to the new iiNet plan?
International Roaming is currently not available on iiNet Mobile.
If you have any questions please call us on 13 22 58.
Premium Services FAQs
What are Premium Services?
Premium Services are provided by third party content providers who give you access to various types of content or payment services via fixed line or mobile phone. Examples include:
Premium Voice Services:
- Psychic and horoscope hotlines
- Voting lines for TV reality shows
- Dating and chat hotlines
- Exam result hotlines
Premium SMS/MMS Services:
- Ringtones, games & wallpapers
- Text & Win competitions
- Text & Win trivia
- SMS voting for TV reality shows
- SMS jokes and horoscopes
- SMS weather alerts
Can I access premium services with my iiNet mobile?
No, iiNet mobile does not support any Premium voice, SMS or MMS Services.
iiNet Mobile is switching to the Vodafone network
Why is iiNet mobile moving to the Vodafone network?
As part of an exciting partnership with Vodafone, iiNet has been selling plans that are powered by the Vodafone network since August 2020. Simply put, this change allows us to deliver better value to our mobile customers. On these iiNet plans, iiNet will still be your mobile service provider and take care of all support and billing.
When are iiNet mobile plans on the Optus network closing?
iiNet mobile services will be progressively migrated to the Vodafone network and will stop using the Optus network by 30 June 2022 .
We're contacting all affected customers to give them time to make alternative arrangements for their services. We advise customers to check their email or SMS notice to confirm the date that their mobile service will stop working. Some services will cease operating on the Optus network earlier than 30 June.
A special offer to get plan fees for free for 6 months on our current mobile plans is available if customers choose to stay with us. Alternatively, they may move to another mobile provider.
How can I move to one of the current mobile plans?
You will receive an email with a request to confirm your address for SIM delivery. We’ll then send you a new SIM to activate. Alternatively, please call us on 1300 369 457 and we’ll be happy to help.
Will I need a new SIM on the Vodafone network?
Yes. Once you confirm your delivery address, we will send you a new SIM via Australia Post that you may choose to activate. Most SIMs will arrive within 2-3 business days, but please allow up to 7 business days for delivery.
If I activate my new SIM, will my number get transferred across to the Vodafone network?
Yes, your mobile number will be transferred to the Vodafone network automatically after you activate your new iiNet SIM. You will remain an iiNet customer.
Will there be any changes to my mobile plan?
There may be some changes to your iiNet mobile plan on the Vodafone network. Generally our new plans have more data and national call inclusions, however international call inclusions and roaming are no longer available, which may affect some customers. The details of your new plan will be in the email and the Critical Information Summary we send you, so you can assess whether it is suitable for you.
If you have any questions about which of our current mobile plans is suitable for your needs, please call us on 1300 369 457 and we’ll be happy to help.
What happens to plan fees I’ve already paid for my old mobile plan?
You will receive a credit on your iiNet account for any unused plan fees that you have paid in advance from the date your service is disconnected. If you do not have any other iiNet services on your account, we will refund this credit balance. In the event we cannot refund you automatically due to missing or invalid payment details on file for your iiNet account, we will email you with instructions on how to claim your refund.
I have a credit balance on my iiNet account. How will that be affected?
If you have other services on your iiNet account, your credit balance will remain on your current account.
If you choose to move to a new iiNet mobile plan on the Vodafone network, your credit balance will be transferred to your new iiNet account.
If you do not activate the new SIM we send you, move your number to another provider, or cancel your service, your credit balance will be refunded to you. In the event we cannot refund you automatically due to missing or invalid payment details on file for your iiNet account, we will email you with instructions on how to claim your refund.
How will my 6-month discount be applied?
Your plan fees for your new mobile plan will be discounted to $0 for the first 6 months. After that, standard monthly plan charges will apply.
What happens if I don't move to the Vodafone network?
If you do not take action to either move to an iiNet mobile plan that uses the Vodafone network or port your mobile to another service provider, your existing mobile service will stop working on the date advised on the disconnection notice we sent via email and SMS. This date will be on or before 30 June 2022.
How can I check the mobile coverage in my area and if my phone is compatible with the Vodafone network?
Please check our Coverage map for mobile coverage. You can check if your phone is locked to the Optus network by putting a SIM that uses another network into your phone. If it is locked to the Optus network, you will see an error message that your handset is network-locked. You can visit https://secure-unlock.com.au/ou/instructions to unlock your phone. Please note that an unlocking fee may apply.
Is there any additional fee I have to pay to move to the Vodafone network?
No. We will send a new SIM to you free of charge.
Can I choose a different plan to the one offered to me in the invitation?
Yes. If you choose to activate the SIM we send you, you will be placed on a mobile plan which has a similar value to your previous plan. You may switch to another mobile plan in our current range if you prefer, and you will still receive the offer for free plan fees for 6 months.
Activate Your Mobile Service
- Log in to Toolbox with the username and password your created when you placed your mobile order.
- Select Activate SIM Card. Activations for new numbers should complete within 2 hours.
- If you’re porting an existing mobile number to us, just keep using your old SIM card until it stops working, then that’s your cue to switch to your new iiNet Mobile SIM card.