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NBN Satellite $64.99 /month no lock-in contract
Min charge $64.99
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Available in selected coverage areas. Traffic will be shaped to 128/128kbps for the period in which the quota has been exceeded (peak: 7am-1am, off-peak: 1am-7am). Quota includes upload and download. *Actual throughput speeds may vary due to various factors such as network congestion, device and more.

NBN™ Satellite Plans

We’re proud to deliver fast broadband speeds to regional Australia with our great value range of NBN™ Satellite plans. Powered by the state of the art Sky Muster™ Satellites, iiNet NBN™ Satellite plans connect families and businesses across regional Australia with affordable, fast internet. Our range of plans caters to all types of broadband users with plenty of data to spare. There’s no better time to switch providers - scroll down to find out more about our plans and pricing.

 

All iiNet Residential NBN plans come with
20 email addresses
Complimentary email protection

against virus & spam threats

No excess quota usage charges

We simply shape all excess use

24/7 customer service

Support when you need it most

Contract flexibility

Change between plans at any time

NBN™ Satellite General Information

Here’s some key information about getting iiNet NBN™. For more details, please visit our iiHelp FAQ.

How to get NBN™ Satellite

How do I get connected to the NBN™?

Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!

All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on 13 19 17. If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the NBN™?

We are unable to support telephone services on NBN Satellite.

I have existing broadband/phone services. How can I upgrade to NBN™?

Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.

Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 17 to get started. If you're already with iiNet, you can select "Upgrade to NBN" in My Products > Broadband in Toolbox.

Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I'm renting, what do I have to do to get connected to NBN™?

Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.

I already have NBN™. How do I switch my NBN™ provider to iiNet?

If you already have an active NBN™ Satellite service connected at your address and you've already applied to switch to an iiNet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.

NBN™ Satellite Installation

How long does it take to get connected to NBN™?

Typically, NBN™ Satellite connections are completed within 2-30 business days, but as much as 90 days for locations that are remote and need to be accessed by helicopter. This varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability. Activations may occur sooner if NBN™ has previously been connected at your address.

What happens when NBN™ is installed?

If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.

The type of equipment you'll receive depends on the type of NBN™ being connected. Give our Connecting to the NBN™ article a read for more information.

NBN™ Satellite Download speeds

Standard

Download speed: between 5Mbps and 25Mbps*

Recommended for households with multiple devices and broadband users.

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
   

* NBN™ Speeds: Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12 and NBN25 indicate the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm.Learn more about NBN™ speeds.

NBN™ Satellite Hardware

Do I need equipment installed by NBN™?

If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.

Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.

Will my current modem/router work with NBN™ broadband?

To use your NBN™ service your modem must be NBN-ready and allow you to change the VLAN setting. 

You can check compatibility with your modem manufacturer. Learn more about modem compatibility requirements.
Please note: You may be required to purchase an iiNet modem with your iiNet NBN™ plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.

If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with the type of NBN™ service you're receiving.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?

With NBN™ Satellite you do not have to switch your phone line to the NBN™ network and can connect a new phone line. iiNet offers very competitive Home Phone plans with great call pack options.

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.

Please note:

  • iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
  • We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.

NBN™ Satellite Contract & Fees FAQ

What is the New Development Fee?

Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:

  • The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
  • The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At iiNet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.

Can I change my NBN™ plan after I've signed up?

You sure can! You may switch between out NBN™ plans at any time without incurring any plan change fees.
If you wish to change your NBN™ plan, check out our Changing your broadband plan in Toolbox guide or simply call us on 13 19 17.

About NBN™ Satellite

The National Broadband Network (NBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.

NBN™ Satellite

A satellite dish is installed on your roof that delivers broadband from a dedicated NBN Satellite in the Sky.

Not to be confused with NBN™'s Interim Satellite Service (ISS), this new Satellite - dubbed Sky Muster™ - is part of NBN™'s Long Term Satellite Service (LTSS) and boasts the fastest speeds and largest capacity in Australia satellite broadband history.

NBN™ Fibre

Learn more about how NBN™ is delivered.

Coverage

The NBN™ rollout has commenced across Australia, here at iiNet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address.

You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map.

NBN™ Satellite Terms

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

NBN™ Satellite General Terms

  • We are responsible for your service up to the Network Boundary Point:
    • For NBN™ Satellite without Home Phone, this is a Network Termination Device supplied by NBN Co.
    • For NBN™ Satellite without Home Phone, this may be a Network Termination Device supplied by NBN Co or the first telephony wall socket in your premises.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
  • If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

  • We are unable to support telephone services on NBN Satellite.

Hardware

  • There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements. Learn more about modem compatibility requirements.
  • You may purchase a WiFi modem for an outright fee of $59.95. A $10 delivery fee applies.

All about your quota

  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota you will not be charged excess fees. Instead your NBN™ plan will be shaped to the speeds shown below. Liimitless plans do not have a quota limit.

NBN™ plan

Shaped speed

NBN™ Satellite 128/128 kbps
  • NBN™ Satellite does not include access to Data Packs.
  • NBN™ Satellite services (delivered by Sky Muster™) are subject to the NBN™ Fair Use Policy to help ensure fair access for all users on NBN™ Satellite. Information on the Policy and how to manage your quota are available here.

Contract Terms

NBN™ Satellite is provided on no lock-in contract. Our fair contract guarantee lets you change between plans at any time.

NBN™ Satellite Fees

Setup fees

Setup Fees
Standard activation
This is our once-off activation fee to get you connected.*
No lock-in contract
$0.00
NBN™ WiFi Modem
A custom built modem that supports your NBN™ and NBN™ Phone service.

Modem purchase may be required and (if required) is confirmed in your signup cart.
No lock-in contract
$59.95
NBN™ WiFi Modem Delivery
This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased).
$10
Non-Standard setup
Fees may be incurred for non-standard or additional NBN™ installations.
As defined by NBN™ (or iiNet where applicable)
New Development Charge
As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
$300

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

Optional extras

Optional extras
Additional mailboxes
If you need more email addresses than what you get with your plan or wish to retain your existing email address without an iiNet broadband service, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
$25/year

Withdrawal Fees

Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.

If you have selected to purchase a modem from us, the hardware fee paid will be credited back to your account once the modem is returned to us in it's original condition.

Hardware Amount
Modem on no lock-in contract $59.95

Delivery fees are not refundable.

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