Business Mobile SIM Only Plans

How am I billed for my mobile service?

iiNet's mobile service is provided on prepaid basis. iiNet will debit your bank account/credit card for the following initial charges during the registration process.

• First month's monthly charge
• Any Prepaid Balance you have requested during signup.

Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.

Are Voicemail deposits and retrievals unlimited?

Yes.

Is there a flagfall or call connection fee for diversion to Australian numbers?

No.

What happens if I use less than my included value?

If you have used less than your monthly included value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).

What happens when I use more than my included value?

You will be charged for the calls made outside your included value based on the call rates advertised - funds will be taken out of your Prepaid Balance. If your Prepaid Balance is insufficient, you will not be able to make any usage that is not part of your included value.

I wish to send an audio/voice SMS from my handset. How would I be charged?

Audio/voice SMS is charged as standard MMS. Please view our call rates here

How does the optional Prepaid Balance work?

• In addition to the monthly recurring charges for the included value for your plan, you have the option to make additional prepayment for usage that is not within the included value for your plan up to the amount of that additional prepayment or the balance of it from time to time (Prepaid Balance).
• Prepayment is optional, your default Prepaid Balance is $0.
• You can check or top up your Prepaid Balance at the time of commencement of your service or at any time or times afterwards by logging into Toolbox
• If you choose to top up your Prepaid Balance, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month.
• If your service is canceled any unused Prepaid Balance will not be refunded to you but will be retained by iiNet.

Will I get a text message if I have reached my included value?

Yes. We will send you an SMS alert if you reach 50% and 85% or if you exceed your included value.

What spend management tools does iiNet offer?

For mobile services, you can monitor your actual usage by logging into Toolbox. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools at no charge, all via Toolbox. For more information about using these tools, please call us on 13 22 58.

How do I activate my SIM Card?

After receiving your iiNet SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions, please call us on 1300 858 965.

Can I bring my own phone?

Of course! However, you may need to unlock your handset from your previous mobile phone provider if it is not able to function on the Vodafone network.

What is 4G?

4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G. It’s enabled by default on all iiNet plans, provided that:

• You have a 4G (LTE 1800/850 MHz) compatible handset
• 4G is enabled on your handset
• You are in a 4G coverage area

If these condition are not met, you will be limited to 3G where available and speeds will be much less than that of 4G.

How do I activate my voicemail?

For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.

To retrieve your voicemail, dial 121. Voicemail retrieval is not charged on iiNet plans.

If you are overseas, you will need to dial +614 121 121 to retrieve your voicemail. Please note roaming charges will apply if you are calling from your mobile or, if you are using another device overseas, please check the applicable calls rates to Australia.

How do I check my usage and monthly statement?

You can check your mobile usage at any time by logging into Toolbox.

What’s required for Video calling?

Video calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see coverage.

Which countries can I send international SMS to?

Generally, you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.

Can I use my iiNet mobile overseas? (International Roaming)

See Roaming FAQs.

How do I move all my SIM Card contacts to my new iiNet SIM Card?

Firstly, save all your contacts from your previous SIM Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new SIM Card and transfer the contacts from the phone onto the SIM Card!

Can I use my BlackBerry handset on an iiNet mobile plan for push email and data?

No, iiNet mobile plans are not suitable for use with Blackberry push email and data. iiNet does not supply and support BlackBerry Internet Service (BIS). Only voice calls and SMS are supported.

Can I manage my mobile service online?

Yes, you can manage your mobile service online by logging into Toolbox. This will allow you to modify your mobile features such as activating/deactivating data, International Roaming, diversions, and more.

How do I set up call forwarding to international numbers?

Call forwarding to international numbers is not available.

Can I use internet tethering with iiNet mobile?

Yes, iiNet mobile supports tethering. Tethering will use mobile data from your iiNet mobile plan. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.

In order to use tethering:

• Your handset must support tethering
• Mobile data must be enabled - refer to your handset’s manual or the manufacturer’s website for support information on how to enable tethering on your phone.

What are the SIM card types iiNet offers?

After you purchase an iiNet mobile plan, we will send you a triple-cut SIM card for sizes: Standard, Micro and Nano.

Nano: For iPhones, iPads and the latest Android phones, push out the Nano area.
Micro: For most smartphones, push out the Micro area.
Standard: For older phones, push out the Standard area.

Once you receive the SIM card, simply push out the SIM type you need.

If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.

What’s included/excluded in my plan?

See your mobile plan included and excluded usage.

Can I change from an existing iiNet mobile plan to the new iiNet plan?

See iiNet mobile is switching to the Vodafone network.

How do I enable International Roaming?

International Roaming calls are not included in the included value. To use your iiNet mobile overseas, you need to call us on 13 22 58 (or use our international number, +61892142222, if you are already overseas) to request activation of International Roaming.

At the time of activation of international roaming, iiNet will charge an amount to increase your Prepaid Balance to $500 to cover the cost of International Roaming usage.

The entire unused Prepaid Balance amount will be credited back to your account 30 days after you have deactivated International Roaming. If further Prepaid Balance is required after the credit is applied, it can be purchased through Toolbox.

(Include link to international roaming rates here as customer must be forewarned that roaming costs are much higher)

How do I contact iiNet from overseas?

The easiest and most cost effective way to manage your account while you are overseas is to log in to Toolbox. Make sure you’re able to log in before you leave - if you have any trouble, we can help you reset your login details. 

If you need to contact us by phone, please call our international number, +61 8 9214 2222, for assistance. This call will be charged at the normal international rate from that country's service provider to Australia.

Can I use my current mobile phone when overseas?

Yes, provided:

• Your destination country has a mobile network.
• The mobile network in the destination country is compatible with your mobile handset.
• International Roaming has been enabled on your iiNet mobile plan (or you have purchased a mobile plan in your destination country and inserted the alternate SIM card into your handset).

Note that the mobile network and/or carriers in your destination country may not support all the services you’re used to, such as Voicemail, SurePage and SMS.

How can I reduce the costs of incoming calls while International Roaming?

An easy way of reducing incoming call costs is to:

• Set an unconditional diversion on your mobile phone directing all incoming calls to your voicemail box in Australia without the call routing overseas (meaning your phone will not ring). Doing this will not incur you any excess charges although there will be diversion charges depending on the plan you are on. This way, you can then make one international call from either your mobile phone or from a fixed line phone to collect all your voicemail messages.
• You may also want to record a voicemail greeting, which states you are currently overseas (or unavailable) but you are able to respond to messages left. You may even leave your email address on your message for friends and colleagues to contact.
• Another option is to remove all voicemail diversions so that you will only be charged for calls you answer. To listen to voicemail messages whilst roaming call +61 414 121 121 (Charged at the normal international call rate from the country you are in to Australia).

How are my bills paid while I'm away?

Your bills will be paid as usual while you are away. Please ensure you have sufficient funds in your account on the due debit date. You can access your invoices via Toolbox.

Why have I been charged twice for one SMS I sent while overseas?

Each SMS you send has two components. This includes an international and local component and is displayed on your bill as two separate entries.

How would I be charged if I make a phone call to another roaming enabled number which is not a local number in the country I am currently in?

You will be charged with the international call rate for roaming, as the call recipient will still be considered as an international number even if the number is an Australian number. For example, if you are currently roaming in Thailand and you make a phone call to another Australian roaming in Thailand, you will be charged with the international call rate for roaming in Thailand. See our roaming charges.

Lost or stolen handsets while overseas?

If your SIM card or mobile phone is lost or stolen, please either visit our website or contact us on +61 8 9214 2222 for assistance. This call will be charged at the normal international rate from that country’s service provider to Australia. Once we are notified, we will suspend your service so calls cannot be made. There may be a charge involved for a new SIM card.

What are Premium Services?

Premium Services are provided by third party content providers who give you access to various types of content or payment services via fixed line or mobile phone. Examples include:

Premium Voice Services:

• Psychic and horoscope hotlines
• Voting lines for TV reality shows
• Dating and chat hotlines
• Exam result hotlines

Premium SMS/MMS Services:

• Ringtones, games & wallpapers
• Text & Win competitions
• Text & Win trivia
• SMS voting for TV reality shows
• SMS jokes and horoscopes
• SMS weather alerts

Can I access premium services with my iiNet mobile?

No, iiNet mobile does not support any Premium voice, SMS or MMS Services.

Why is iiNet mobile moving to the Vodafone network?

As part of an exciting new partnership with Vodafone, iiNet has begun selling plans that are powered by the Vodafone network. Simply put, this change allows us to deliver better value to our mobile customers. On these new plans, iiNet will still be your mobile service provider and take care of all support and billing.

Will iiNet invite me to move to the Vodafone network?

Yes. We are inviting customers to move to the Vodafone network in batches as there are limitations on the number of customers that we and the industry can accommodate transferring daily. Eventually all iiNet mobile customers on the Optus network will be invited to move. The entire migration process will take several weeks.

Will I need a new SIM card in the Vodafone network?

Yes. This will be supplied as part of your migration or new service order.

If I accept the invitation, will my number get transferred across to the Vodafone network?

Yes, your mobile number will be transferred to the Vodafone network automatically after you activate your new iiNet SIM card. You will remain an iiNet customer.

Will there be any changes to my mobile plan?

There may be changes to your mobile plan in the Vodafone network. In general, the changes are beneficial for you but please go through the details of your new plan including the Critical Information Summary to assess whether it is suitable for you.

What happens if I don't want to move to the Vodafone network?

We do expect to eventually remove our mobile plans on the Optus network from sale. This means that new signups will not be available and existing customers will no longer be able to change plans within the retired plan set. We recommend you accept the invitation to move to the Vodafone network as early as possible to avoid any inconvenience. If you do not accept the invitation and your existing plan is discontinued in the future, we will provide you with the appropriate notice.

How can I check the mobile coverage in my area and if my device is compatible with the Vodafone network?

Please check our Coverage map for mobile coverage. If you’re not sure if your device is locked to a mobile network outside of the Vodafone network, please contact your current mobile provider and/or the place of purchase for your mobile handset.

Is there any fee I have to pay to move to the Vodafone network?

No. Once you are invited to move to the Vodafone network, we will send a new SIM card to you free of charge.

Can I choose a different plan to the one offered to me in the invitation?

Yes. When you activate your new iiNet SIM card online, you will be given the option to take up the offered plan, or choose from the full range of plans iiNet sells on the Vodafone network.

Someone I know received an invitation from iiNet with a different offer from the one I received. Can I get that offer?

No, the offer is available only for the iiNet mobile service number addressed in the invitation. The offer made to you is based on your existing mobile plan.