Business Mobile SIM Only Plans

How am I billed for my mobile service?

iiNet's mobile service is provided on prepaid basis. iiNet will debit your bank account/credit card for the following initial charges during the registration process.

• First month's monthly charge
• Any Prepaid Balance you have requested during signup.

Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.

Are Voicemail deposits and retrievals unlimited?

Yes.

Is there a flagfall or call connection fee for diversion to Australian numbers?

No.

What happens if I use less than my included value?

If you have used less than your monthly included value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).

What happens when I use more than my included value?

You will be charged for the calls made outside your included value based on the call rates advertised - funds will be taken out of your Prepaid Balance. If your Prepaid Balance is insufficient, you will not be able to make any usage that is not part of your included value.

I wish to send an audio/voice SMS from my handset. How would I be charged?

Audio/voice SMS is charged as standard MMS. Please view our call rates here

How does the optional Prepaid Balance work?

• In addition to the monthly recurring charges for the included value for your plan, you have the option to make additional prepayment for usage that is not within the included value for your plan up to the amount of that additional prepayment or the balance of it from time to time (Prepaid Balance).
• Prepayment is optional, your default Prepaid Balance is $0.
• You can check or top up your Prepaid Balance at the time of commencement of your service or at any time or times afterwards by logging into Toolbox
• If you choose to top up your Prepaid Balance, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month.
• If your service is canceled any unused Prepaid Balance will not be refunded to you but will be retained by iiNet.

Will I get a text message if I have reached my included value?

Yes. We will send you an SMS alert if you reach 50% and 85% or if you exceed your included value.

What spend management tools does iiNet offer?

For mobile services, you can monitor your actual usage by logging into Toolbox. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools at no charge, all via Toolbox. For more information about using these tools, please call us on 13 22 58.

How do I activate my SIM Card?

After receiving your iiNet SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions, please call us on 1300 858 965.

Can I bring my own phone?

Of course! However, you may need to unlock your handset from your previous mobile phone provider if it is not able to function on the Vodafone network.

What is 4G?

4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G. It’s enabled by default on all iiNet plans, provided that:

• You have a 4G (LTE 1800/850 MHz) compatible handset
• 4G is enabled on your handset
• You are in a 4G coverage area

If these condition are not met, you will be limited to 3G where available and speeds will be much less than that of 4G.

How do I activate my voicemail?

For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.

To retrieve your voicemail, dial 121. Voicemail retrieval is not charged on iiNet plans.

If you are overseas, you will need to dial +614 121 121 to retrieve your voicemail. Please note roaming charges will apply if you are calling from your mobile or, if you are using another device overseas, please check the applicable calls rates to Australia.

How do I check my usage and monthly statement?

You can check your mobile usage at any time by logging into Toolbox.

What’s required for Video calling?

Video calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see coverage.

Which countries can I send international SMS to?

Generally, you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.

Can I use my iiNet mobile overseas? (International Roaming)

See Roaming FAQs.

How do I move all my SIM Card contacts to my new iiNet SIM Card?

Firstly, save all your contacts from your previous SIM Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new SIM Card and transfer the contacts from the phone onto the SIM Card!

Can I use my BlackBerry handset on an iiNet mobile plan for push email and data?

No, iiNet mobile plans are not suitable for use with Blackberry push email and data. iiNet does not supply and support BlackBerry Internet Service (BIS). Only voice calls and SMS are supported.

Can I manage my mobile service online?

Yes, you can manage your mobile service online by logging into Toolbox. This will allow you to modify your mobile features such as activating/deactivating data, International Roaming, diversions, and more.

How do I set up call forwarding to international numbers?

Call forwarding to international numbers is not available.

Can I use internet tethering with iiNet mobile?

Yes, iiNet mobile supports tethering. Tethering will use mobile data from your iiNet mobile plan. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.

In order to use tethering:

• Your handset must support tethering
• Mobile data must be enabled - refer to your handset’s manual or the manufacturer’s website for support information on how to enable tethering on your phone.

What are the SIM card types iiNet offers?

After you purchase an iiNet mobile plan, we will send you a triple-cut SIM card for sizes: Standard, Micro and Nano.

Nano: For iPhones, iPads and the latest Android phones, push out the Nano area.
Micro: For most smartphones, push out the Micro area.
Standard: For older phones, push out the Standard area.

Once you receive the SIM card, simply push out the SIM type you need.

If you are already an iiNet customer and need a replacement SIM, please call 1300 858 965.

What’s included/excluded in my plan?

See your mobile plan included and excluded usage.

Can I change from an existing iiNet mobile plan to the new iiNet plan?

See iiNet mobile is switching to the Vodafone network.

International Roaming is currently not available on iiNet Mobile.

If you have any questions please call us on 13 22 58.

What are Premium Services?

Premium Services are provided by third party content providers who give you access to various types of content or payment services via fixed line or mobile phone. Examples include:

Premium Voice Services:

• Psychic and horoscope hotlines
• Voting lines for TV reality shows
• Dating and chat hotlines
• Exam result hotlines

Premium SMS/MMS Services:

• Ringtones, games & wallpapers
• Text & Win competitions
• Text & Win trivia
• SMS voting for TV reality shows
• SMS jokes and horoscopes
• SMS weather alerts

Can I access premium services with my iiNet mobile?

No, iiNet mobile does not support any Premium voice, SMS or MMS Services.

Why is iiNet mobile moving to the Vodafone network?

As part of an exciting new partnership with Vodafone, iiNet has begun selling plans that are powered by the Vodafone network. Simply put, this change allows us to deliver better value to our mobile customers. On these new plans, iiNet will still be your mobile service provider and take care of all support and billing.

Will iiNet invite me to move to the Vodafone network?

Yes. We are inviting customers to move to the Vodafone network in batches as there are limitations on the number of customers that we and the industry can accommodate transferring daily. Eventually all iiNet mobile customers on the Optus network will be invited to move. The entire migration process will take several weeks.

Will I need a new SIM card in the Vodafone network?

Yes. This will be supplied as part of your migration or new service order.

If I accept the invitation, will my number get transferred across to the Vodafone network?

Yes, your mobile number will be transferred to the Vodafone network automatically after you activate your new iiNet SIM card. You will remain an iiNet customer.

Will there be any changes to my mobile plan?

There may be changes to your mobile plan in the Vodafone network. In general, the changes are beneficial for you but please go through the details of your new plan including the Critical Information Summary to assess whether it is suitable for you.

What happens if I don't want to move to the Vodafone network?

We do expect to eventually remove our mobile plans on the Optus network from sale. This means that new signups will not be available and existing customers will no longer be able to change plans within the retired plan set. We recommend you accept the invitation to move to the Vodafone network as early as possible to avoid any inconvenience. If you do not accept the invitation and your existing plan is discontinued in the future, we will provide you with the appropriate notice.

How can I check the mobile coverage in my area and if my device is compatible with the Vodafone network?

Please check our Coverage map for mobile coverage. If you’re not sure if your device is locked to a mobile network outside of the Vodafone network, please contact your current mobile provider and/or the place of purchase for your mobile handset.

Is there any fee I have to pay to move to the Vodafone network?

No. Once you are invited to move to the Vodafone network, we will send a new SIM card to you free of charge.

Can I choose a different plan to the one offered to me in the invitation?

Yes. When you activate your new iiNet SIM card online, you will be given the option to take up the offered plan, or choose from the full range of plans iiNet sells on the Vodafone network.

Someone I know received an invitation from iiNet with a different offer from the one I received. Can I get that offer?

No, the offer is available only for the iiNet mobile service number addressed in the invitation. The offer made to you is based on your existing mobile plan.