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NBN terms, fees & guarantees

Terms All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your NBN fibre service. If you have any questions, please feel free to contact us on 13 86 89.

Terms summary

  • There are no installation fees on standard NBN service installations. Non-standard installations may incur charges payable by you - NBN Co will advise you of any applicable charges.

  • As of 1st April 2016, nbn™ will be introducing a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.

  • If you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.

  • You may switch between our NBN plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.

Fees

Installation and setup fees
Standard installation
This is our once-off installation fee to get you connected.
 
n/a
Non-standard installation
Fees may be incurred for non-standard NBN installations. These fees will be determined by NBN Co.
As defined by NBN Co
Setup fee:
0 month contract
24 month contract
 
$79.95
n/a
New Development Fee:
As of 1st April 2016, nbn™ will be introducing a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
 
$300
Optional extras
Additional mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
$25/year
Netphone VoIP International Call Pack
Add an international Call Pack to your included Business Netphone. Includes all your calls to standard landlines to our top 20 international destinations. Visit this page for all of our standard international rates.
 
Business Enhanced Fibre Phone
Fibre Phone can work with your existing equipment like fax machines and EFTPOS terminals**. FTTP NBN plans also come with an optional battery backup to keep your Fibre Phone going for up to 5 hours if there’s a power outage. Visit this page for more information on Business Fibre Phone.
 
Plan & contract fees
Plan change fee
A plan change fee applies when you switch to an NBN-plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)
$29

Anytime quota and shaping

Both uploads and downloads count towards your quota.

NBN fibre are shaped to 8/1 Mbps once quota has been exceeded.

Contract terms

NBN fibre plans are available on a 0 and 24-month contract. When you take a NBN plan on a 24-month contract, we'll send you an included WiFi modem – you’ll only have to pay the $10 delivery charge.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

The below fees apply to NBN fibre.

Product Tenure (months)
0 - 6 7 - 12 13 - 18 19 - 24
NBN Business Fibre plans
0 month contract n/a n/a n/a n/a
24 month contract $200 $150 $100 $80

Fair contract guarantee

Services

When you sign up to a contract, you commit to retain your NBN service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.