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Customer Assistance

Business Customers


Support & Billing

Outside of Business Support Hours


Calling from overseas? Dial

+61 8 9214 2222

Domains & Hosting support

Mon to Fri 6:00am-6:00pm AWST
(8:00am-8:00pm AEST)

Sat to Sun 6:30am-3:00pm AWST
(8:30am-5:00pm AEST)

Activations & Connections

Provisioning Enquiries

1300 634 515 (8am-8pm local)

Other contact numbers

International callers

+61 8 9214 2222 (24 hours)

National Relay Service

133 677 (9am-5pm AWST)

Fax Numbers

1300 785 632

Corporate & Investor Enquiries

+61 8 9214 2207

Translating & Interpreting

133 677 (9am-5pm AWST)

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process

Perth iiStore

Perth iiStore

If you've ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techiiā„¢ team, then our flagship iiStore in Subiaco is what you've been looking for.

502 Hay street (Ground Floor)
Subiaco, WA 6008
Open 9am-5pm, Mon to Sat

Find us on Social Media

Calling iiNet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 133 677 then ask for 13 19 17

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 17

Internet relay users:

Connect to the NRS then ask for 13 19 17