Check out our easy new how-to guides on iiHelp

Our new-and-improved support guides make it even easier to set up your iiNet services, troubleshoot issues and manage your iiNet account.

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Business

Business Easter (Apr 10-13) contact times - all times in AEST

iiStore

Closed

Sales

Closed

Billing

10 Apr 8am-8pm AEST
11-12 Apr 9:00am-6:00pm AEST
13 Apr 8am-8pm AEST

Tech Support

10 Apr 8am-8pm AEST
11-12 Apr 9:00am-6:00pm AEST
13 Apr 8am-8pm AEST

Provisioning

Business as usual

Sales

Technical Support

Billing

Outside of Business Support Hours

Sales

Online Chat Sales

Technical Support

Online Chat Support

Billing

Online Chat Billing

Looking for an update on a recent order? Online Chat Provisioning

  • Mon to Fri: 8am-8pm AEST
  • Sat to Sun: Closed

Calling from overseas? Dial

+61 8 9214 2222

Domains & Hosting support

  • Mon to Fri: 8am-8pm AEST
  • Sat to Sun: 8.30am-5pm AEST

Other contact numbers

International callers

+61 8 9214 2222 (24 hours)

National Relay Service

133 677

Fax Numbers

1300 785 632

Translating & Interpreting

131 450

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process

Perth iiStore

Perth iiStore

In order to protect the health and wellbeing of both our staff and customers, our flagship iiStore in Subiaco is currently closed until further notice. Our friendly team are still available to help via the other channels above.


502 Hay Street (Ground Floor)
Subiaco, WA 6008

Closed Until Further Notice.

Find us on Social Media

Find us on Social Media

 

 


Calling iiNet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 13 36 77, dial 0, then ask for 13 19 17

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 17

Internet relay users:

Visit the NRS website and enter 13 19 17