Case study:We really wanted to offer our customers free WiFi as it’s now part of our value-added customer service
Voula Nelson
Mr. Nelson's Sandwich Shop
"iiNet’s customer service has also exceeded all my expectations as the installation process was smooth and hassle-free. It was a great help getting the iiNet technicians on premises to install the access point and set up the WiFi"
Mr Nelson’s Sandwich Shop is a bustling café nestled in the heart of Subiaco, Western Australia. From office workers through to students and local residents, customers are constantly streaming in and out of the café to buy their morning coffee, have lunch meetings or are simply grabbing a bite to eat.
"I’m not an IT savvy person and have no time to learn, so having these resources at my fingertips saved me a lot of effort."
Voula Nelson, owner of Mr Nelson’s Sandwich Shop, has been in Subiaco for five years but recently signed up for iiNet’s Business Bundle with WiFi when the cafe was rebranded.
"We really wanted to offer our customers free WiFi as it’s now part of our value-added customer service. In this day and age, customers expect to be connected to the internet when they’re out so we felt it was time to provide them with this feature, especially in a competitive hospitality industry," said Mrs Nelson.
iiNet’s customer service has also exceeded all my expectations as the installation process was smooth and hassle-free. It was a great help getting the iiNet technicians on premises to install the access point and set up the WiFi – they didn’t leave until my EFTPOS machine was up and running."
"I’m not an IT savvy person and have no time to learn, so having these resources at my fingertips saved me a lot of effort," said Mrs Nelson.
"I’ve had absolutely no issues with my WiFi at the café so far, and trust me in the hospitality industry I’d know if I had any unhappy customers! I’m really happy with the service and speed, and I’ve no doubt providing free wireless access will result in more customers and more sales."
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