Contact iiNet

enquire online

Skip the call queues; submit your enquiry online and we'll get back to you as soon as possible.

find us on the internet

complaints process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options.

contact details

contact support & billing 24/7

phone Technical Support 13 22 58 Estimated current
call wait time :
64m : 27s

Xmas & New Year Support Opening Hours

Day Time
Xmas Eve (24th Dec) 0:00 - 22:00 WST
Xmas Day (25th Dec) CLOSED
Boxing Day (26th Dec) 06:00 - 0:00 WST
New Years Eve (31st Dec) 0:00 - 22:00 WST
New Years Day (1st Jan) CLOSED

contact sales 24/7

phone Sales 13 19 17

Perth iiStore

If you've ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techii™ team, then our flagship iiStore in Subiaco is what you've been looking for.

502 Hay St (Ground fl)
Subiaco, WA 6008
Open 9am-5pm, Mon to Sat

business support
phone13 24 49
(Mon to Fri 6:00am-7:00pm WST
+2 hours EST/+3 hours EDT)

domains & hosting support
phone1300 378 638
April - October
Mon to Fri 6:00am-6:00pm AWST (8:00am-8:00pm AEST)
Sat to Sun 6:30am-3:00pm AWST (8:30am-5:00pm AEST)
October - April (daylight savings)
Mon to Fri 5:00am-6:00pm AWST (8:00am-9:00pm AEDT)
Sat to Sun 5:30am-2:00pm AWST (8:30am-5:00pm AEDT)

other contact numbers

Provisioning enquiries
phone1300 634 515 (8am-8pm local)
International callers
phone+61 8 9214 2222 (24 hours)
Fax number
phone1300 785 632
National Relay Service
phone133 677 (9am-5pm AWST)
Translating & Interpreting
phone133 677 (9am-5pm AWST)
Corporate & investor enquiries
phone+61 8 9214 2207

postal address

Locked Bag 16
Cloisters Square, WA 6850