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visit our mobile website

Remember to visit iiNet.mobi for access to self-help features, network status updates and Mobile Toolbox.
Our mobile site is a portal to handy and interesting content, easily accessed from your mobile phone. The site is designed to work on a wide range of latest-generation handsets. Learn more...

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Skip the call queues; submit your enquiry online and we'll get back to you as soon as possible.

  • Technical support
    Get help faster - fill out this form with all the details we need to start investigating your issue.
  • Billing & account enquiries
    If you couldn't find the answer in iiHelp or your account Toolbox, contact our billing team.
  • Your Voice
    Tell us how we're doing; your feedback makes a difference.
  • General enquiries
    If you're not an iiNet customer, you can still contact us for general feedback and enquiries.

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complaints process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options.

contact numbers

wait times

contact support & billing 24/7

support@iinet.net.au
13 22 58
current call wait time: 106:48

contact sales 24/7

sales@iinet.net.au
13 19 17

business priority support 24/7

bizsupport@iinet.net.au
13 24 49

domains & hosting support

support@iinethosting.net.au
1300 378 638 (Mon to Fri 6:30am-5pm WST)

other contact numbers

Provisioning enquiries
1300 634 515 (8am-8pm local)
International callers
+61 8 9214 2222 (24 hours)
Fax number
1300 785 632
National Relay Service
133 677 (9am-5pm AWST)
Translating & Interpreting
133 677 (9am-5pm AWST)
Corporate & investor enquiries
cosec@staff.iinet.net.au
+61 8 9214 2207

postal address

Locked Bag 16
Cloisters Square, WA 6850