iiNet - connect better

Sales: 13 19 17 Support & billing: 13 22 58

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quick access

visit our mobile website

Remember to visit iiNet.mobi for access to self-help features, network status updates and Mobile Toolbox.

mobi

Our mobile site is a portal to handy and interesting content, easily accessed from your mobile phone. The site is designed to work on a wide range of latest-generation handsets.

enquire online

Skip the call queues; submit your enquiry online and we'll get back to you as soon as possible.

  • Technical support Get help faster - fill out this form with all the details we need to start investigating your issue.
  • Billing & account enquiries If you couldn't find the answer in iiHelp or your account Toolbox, contact our billing team.
  • General enquiries If you're not an iiNet customer, you can still contact us for general feedback and enquiries.

find us on the internet

complaints process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options.

contact details

contact support & billing 24/7

emailsupport@iinet.net.au
phone13 22 58 Estimated current
call wait time :
1m : 08s

contact sales 24/7

emailsales@iinet.net.au
phone13 19 17

Perth iiStore

If you've ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techii™ team, then our flagship iiStore in Subiaco is what you've been looking for.

502 Hay St (Ground fl)
Subiaco, WA 6008
Open 9am-5pm, Mon to Sat

business support

emailbizsupport@iinet.net.au
phone13 24 49
(Mon to Fri 6:00am-7:00pm WST
+2 hours EST/+3 hours EDT)

domains & hosting support

emailsupport@iinethosting.net.au
phone1300 378 638
(Mon to Fri 6:00am-5:00pm WST
Sat to Sun 5:30am-2:00pm WST
+2 hours EST/+3 hours EDT)

other contact numbers

Provisioning enquiries
phone1300 634 515 (8am-8pm local)
International callers
phone+61 8 9214 2222 (24 hours)
Fax number
phone1300 785 632
National Relay Service
phone133 677 (9am-5pm AWST)
Translating & Interpreting
phone133 677 (9am-5pm AWST)
Corporate & investor enquiries
emailcosec@staff.iinet.net.au
phone+61 8 9214 2207

postal address

Locked Bag 16
Cloisters Square, WA 6850