Contact iiNet

most common questions

Billing

• What's all this stuff on my invoice?
• How do I update my payment details?
• What's an invoice alignment?
• How do I keep track of my calls?

Troubleshooting

• I'm moving house. What should I do?
• How can I make my internet connection faster?
• How do I do an isolation test?
• I forgot my password! How do I get it back?

Setup

• What are my email settings?
• How do I set up my fetchtv set top box?
• How do I set up my broadband?

visit our mobile website

Remember to visit iiNet.mobi for access to self-help features, network status updates and Mobile Toolbox.

Skip the call queues; submit your enquiry online and we'll get back to you as soon as possible.

• Technical support Get help faster - fill out this form with all the details we need to start investigating your issue.
  Contact support
• Billing & account enquiries If you couldn't find the answer in iiHelp or your account Toolbox, contact our billing team.
  Contact billing
• Your Voice - SenD us your Feedback Tell us how we're doing; your feedback makes a difference.
  
  Send Feedback
• General enquiries If you're not an iiNet customer, you can still contact us for general feedback and enquiries.
  Ask a question

find us on the internet

complaints process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options.

contact support & billing 24/7

support@iinet.net.au
13 22 58 Estimated current
call wait time : 4m : 02s

contact sales 24/7

sales@iinet.net.au
13 19 17

Perth iiStore

If you've ever wanted somewhere to pop in and check out the awesome iiNet product range or chat with our techii™ team, then our flagship iiStore in Subiaco is what you've been looking for.

502 Hay St (Ground fl)
Subiaco, WA 6008
Open 9am-5pm, Mon to Sat

business support

bizsupport@iinet.net.au
13 24 49 (Mon to Fri 6:00am-6:00pm WST
+2 hours EST/+3 hours EDT)

domains & hosting support

support@iinethosting.net.au
1300 378 638 (Mon to Fri 6:30am-5:00pm WST
+2 hours EST/+3 hours EDT)

other contact numbers

Provisioning enquiries
1300 634 515 (8am-8pm local)
International callers
+61 8 9214 2222 (24 hours)
Fax number
1300 785 632
National Relay Service
133 677 (9am-5pm AWST)
Translating & Interpreting
133 677 (9am-5pm AWST)
Corporate & investor enquiries
cosec@staff.iinet.net.au
+61 8 9214 2207

postal address

Locked Bag 16
Cloisters Square, WA 6850