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Awards

About iiNet - awards

At iiNet, we work hard to deliver innovative products and customer service. Over the years, we're proud to have received recognition for our innovation.

Listed below are some of our recent awards:

Award description  

May 2015: We visited Singapore for the Contact Centre World Best Practice Conference (Asia-Pacific) and came home with a bunch of awards including:

  • Gold – Best Remote/Home Agent
  • Silver – Customer Service
  • Silver – Technology Innovation
  • Bronze – Self Service Technology
  • Runner Up – Social Media

Contact Centre World Award 2014

April 2015: iiNet's Customer Service team cemented their spot as one of the world's best after picking up a Bronze for the Customer Service Department of the Year at the 2015 Asia-Pacific Stevie Awards.

2015 Bronze Stevie Winner - Asia Pacific Stevie Awards

April 2015: We received further international recognition in early 2015, winning the Global Business Excellence Award for Outstanding Blog for the second year running and the prize for Outstanding Event for our Open Day and iiNet Experience.

March 2015: Our Microsoft Lync and Hosted Exchange cloud solution was recognised as a Microsoft Asia Pacific Platinum Partner Winner in 2014.

Contact Centre World Award 2014

November 2014: Our team shone again on the international stage, winning a Silver Medal at the Contact Centre World Awards for our exemplary Customer Service. Our Work From Home program was recognised as the world’s finest for the second year running, winning the Best Home/Remote Agent award.

Contact Centre World Award 2014

October 2014: iiNet picked up two bronze medals at the Customer Service Excellence Awards, run by the Customer Service Council:

  • Large Enterprise
  • Retail & Hospitality, for the iiStore
Customer Service Council Bronze Award 2014

October 2014 We proudly represented Western Australia at the Australian Service Excellence Awards, run by the Customer Service Institute of Australia, winning the following state awards:

  • Large Business > 500 FTE
  • Division of a Large Business (iiNet Customer Service)
  • Service Excellence in a Contact Centre (iiNet Virtual Contact Centre)
  • Customer Service Project of the Year (On-net Line Authentication)
Australian Service Excellence Award 2014

August 2014: Two of our brands, iiNet and Internode, picked up the Contact Centre of the Year awards in:

  • Melbourne (3rd year running)
  • Perth (6th year running)
  • Sydney
  • Adelaide (Internode)

iiNet also won Multi-Site/Virtual Contact Centre of the Year.

AusContact Award 2014

June 2014: iiNet picked up two WAITTA awards, winning a Consumer Services award for our new Toolbox service and picking up second place in the Services division.

WAITTA Award 2014

April 2014: iiNet picked up three gongs at the 2014 Global Business Excellence Awards, winning:

  • Outstanding Customer Service Team
  • Outstanding Customer Service Initiative
  • Outstanding Blog
Stevies Awards 2014

April 2014: iiNet continued its drive to build international recognition with two wins at the celebrated 2014 Asia-Pacific Stevie Awards. iiNet won a silver medal for Customer Service Leader of the Year, and Chief Operating Officer Maryna Fewster won a bronze medal for Woman of the Year - Australia.

Stevies Awards 2014

December 2013: We picked up our first international award for customer service excellence, winning the Large Business Award at the International Service Excellence Awards - and we're stoked about it!

ISEA Award 2014

December 2013: We were able to end the year on a high thanks to the Lifehacker Awards. We were selected as the Best Home Broadband ISP in both the Readers' Choice and Editor's Pick categories.

lifehacker award

December 2013: Kotaku awarded iiNet with the title of Reader's Choice Best Broadband Provider, go team!

CSC award

December 2013:iiNet was awarded the Reader's Choice and Editor's Pick awards from Gizmodo for Best Home Broadband ISP for the second year running.

CSC award

November 2013: iiNet picked up the Customer Service Excellence award at the inaugural AIM WA West Business Pinnacle Awards. A $10,000 donation was passed on to the Ronald McDonald House Perth thanks to the win.

pinnacle award

November 2013: iiNet picked up the gong for the Best Home/Remote Agent category in the Global Contact Centre World Awards.

October 2013: iiNet debuted at the 2013 National ATA event in Melbourne and won the Contact Centre of the Year (Perth) the Virtual/Multi Contact Centre of the Year awards.

CSC award

October 2013: October was an awesome month for iiNet having picked up 10 awards at the Customer Service Institute of Australia (CSIA) awards:

  • WA winner Service Excellence in a Contact Centre – VCC
  • WA winner - Large Business
  • WA winner Customer Service Project of The Year – iiStore
  • WA winner Customer Service Team of the Year – techii
  • National 'Highly Commended' Customer Service Team of the Year – techii
  • National Winner Customer Service Project of the Year – iiStore
  • National Winners ESi – Category Internet Service Provider... that's Ease of Doing Business Service Index Award. As voted by customers
  • National Winner – Large Business

CSIA awards

September 2013: iiNet picked up Gold and Silver medals at the Customer Service Council’s Customer Service Excellence Awards. We won Gold for the Large Enterprise or Division of Business category and our awesome iiStore received its first ever award, a Silver!

CSC award

August 2013: The team at Microsoft awarded us the MAPA Award for 'SaaS Hosting Partner of the year' for our Hosted Exchange product which sold almost 4000 mailboxes in just five months.

ACOMMS awards

July 2013: The iiNet group scored a hattrick at the ACOMMS awards nabbing the Commitment to Customer Service award (Techii team), Innovation, Large Company award (Internode) and the Partnerships for Growth gong (iiNet and CSIRO).

ACOMMS awards

July 2013: iiNet's Melbourne and Perth-based Contact Centres won Contact Centres of the Year (FTE 150 plus), with the Perth team claiming the title for the fifth year running.

ATA

May 2013: Our Work From Home program won the gong for the Best Home/Remote Agent category in the Contact Centre World Awards, APAC division for the second year in a row.

Best Home/Remote Agent category in the Contact Centre World Awards, APAC division 2013

May 2013: iiNet picked up the CeBIT.AU Business Award for Service Distinction for our awesome customer service.

CeBIT.AU Business Award for Service Distinction

June 2013:iiNet received a Merit award at the 22nd Annual WAiTTA Research and Development category for our Budii modem.

22nd Annual WA Information Technology and Telecommunications Awards (WAiTTA) Research and Development (R&D) category

March 2013: The iiNet group bagged two of the top honours at the Roy Morgan Customer Satisfaction Awards. iiNet picked up the Home Phone Provider of the Year award while Internode won the Home Internet Service Provider of the Year award for the second year in a row.

Roy Morgan Award Home Phone Provider of the year 2012

December 2012: iiNet has been voted the best Broadband ISP in the 2012 Lifehacker and Gizmode Awards, taking out both the Reader's choice awards and the Editor's Picks.

Gizmodo and Lifehacker Awards

November 2012:iiNet took home bronze in the Contact Centre World Awards for Best Home / Remote Agent Program.

Contact Centre World Awards for Best Home / Remote Agent Program

November 2012: iiNet's Xmas SIM campaign was awarded a Bronze Medal at the ADMA awards for the third year in a row.

ADMA awards

October 2012: iiNet cleaned up at the Annual Customer Service Institute of Australia (CSIA) awards. We not only won the WA Large Business award, but were highly commended for our Work from Home program.

CSIA 2012

October 2012: Internode picked up the ANZIA accolade for launching the first commercially supported IPv6 service in Australia.

ANZIA

July 2012: iiNet won the Silver medal for the Large Category in the National Customer Service Excellence Awards, hosted by the Customer Service Council.

Customer Service Council Award

July 2012: iiNet's Melbourne contact centre won Contact Centre of the Year between 81 FTE and 150 FTE for Victoria at the state chapter Australian Teleservices Association Awards.

ATA

July 2012 iiNet took home Gold in the Contact Centre World Regional Awards (APAC) for Best Home / Remote Agent Program.

APAC WFH Winners Logo

January 2012: iiNet's Business Voice and Wireless Bridge were shortlisted in the Western Australian Information Technology and Telecommunications Awards.

Western Australian Information Technology and Telecommunications Awards 2011

December 2011: iiNet won Gold for Cheapest International Calls – Best Landline Rates in Money magazine's December 2011 edition.

Money Magazine Cheapest International Calls Gold Winner

November 2011: After placing in the Top 50 for the Anthill Cool Company Awards, iiNet were named the Big Kahuna and Australia's Coolest Company for 2011.

Australia's Coolest Company 2011

November 2011: iiNet was again announced National Large Business of the Year in the Customer Service Institute of Australia Awards.

Customer Service Institute of Australia Awards

September 2011: iiNet's research and development division, iiNet Labs, took home the award for Best Telecommunications Initiative at the ARN IT Industry Awards.

ARN IT Industry Awards

September 2011:iiNet's New Number Two campaign won the state award for Brand Revitalisation in the Australian Marketing Institute Awards.

Australian Marketing Institute Awards

July 2011: iiNet's Perth VCC took out the state award for Teleservices Centre of the Year for the Australian Teleservices Associations Awards.

ATA

July 2011: iiNet's partnership with FetchTV sscored a win in the ACOMMS Communications Alliance and CommsDay Award for Partnerships through Growth.

ACOMMS Michael Malone ACOMMS Fetch TV and iiNet

March 2011: iiNet and the FetchTv team celebrated a special win at the Australian Telecommunications User Group (ATUG) Gala Awards, adding the 'Innovations in Communications' Award to their trophy cabinets.

ATUG 30th Anniversary

February 2011: iiNet was shortlisted in the Product category for our FetchTV 2 product in the 2010 Western Australian Information Technology and Telecommunications Awards.

WAITTA 2010

January 2011: The Australian PC & Tech Authority Magazine announced iiNet as the winner of Best Wireless Broadband ISP. There were more than 6500 votes in this category and iiNet scored highly for reliability as well as customer support.

APC 2010

December 2010: Following on from iiNet's ranking in the Deloitte Technology Fast50, we were also listed in Deloitte's Technology Fast500™ for Asia Pacific.

Deloitte 2010

November 2010: iiNet was announced a Finalist in the 'Big Kahuna' category of the Australian Anthill Cool Company Awards.

Australian Anthill

November 2010: At the National Finals of the Australian Direct Marketing Association (ADMA) Awards, iiNet’s Marketing Team was awarded Bronze in the Effectiveness category for their BoB™ rental Direct Mail campaign.

ADMA 2010

November 2010: iiNet was once again listed on the Deloitte Technology Fast50 list and also picks up one of the six inaugural 'Leadership Awards'.

Deloitte 2010

November 2010: At the Customer Service Institute of Australia’s Service Excellence Awards, iiNet took home five awards including National Large Business of the Year.

CSIA 2010

September 2010 iiNet's Marketing Team was recognised as a National Finalist at the WA Australian Marketing Institute Awards by being chosen as a National Finalist in the New Product/ Service category.

AMI

August 2010: iiNet's Sydney contact centre was awarded New South Wales Teleservices Centre of the Year <120 FTE at the state finals of the Australian Teleservices Association Awards.

ATA

July 2010: At the ACOMMS Communications Alliance and CommsDay Awards iiNet scored the Innovation Large Company award for BoB™.

ACOMMS

June 2010: iiNet was once again selected as 'runner-up' at the WA Business News Best Employer Awards.

WABN Best Employer 2010

March 2010:iiNet was awarded Carrier of the Year in at the Australian Telecommunications Users Group Excellence Awards, and was also highly commended for our innovative 'Work From Home' program.

ATUG 2010 Winner Carrier of the Year

March 2010 iiNet's BoB™ modem was selected as the overall winner in the Product category of the 2009 Western Australian Information Technology and Telecommunications Awards.

19th WAITTA - Winner 2009 Product

December 2009: iiNet was announced a three time Gold Winner in Money magazine's Dec 2009 - Jan 2010 issue. We secured Cheapest Broadband Plan - Light User, Cheapest Broadband Plan - Medium User and Cheapest Broadband Plan - Heavy User in the Best of the Best 2010.

December 2009: In September 2009 over 17,000 consumers vote in the Australian PC Authority Best Tech Awards - the country's largest tech survey. Results were released in December and iiNet was Highly Commended in the inaugural Wireless Broadband category.

PC Authority

October 2009: The Customer Service Institute of Australia (CSIA) awarded iiNet the Australian Service Excellence Award for WA Large Business (Over 500 FTE) and WA Contact Centre of the Year.

CSIA

October 2009: iiNet was named In the Top 20 'Most admired customer service companies' across Australia and New Zealand by International Customer Service Professionals.

ICSP

September 2009: iiNet won two gongs at the 9th Annual Media, Entertainment & Telecommunications Awards, taking home the award for Best Broadband Service (Fixed or Wireless).

Telecom 09

September 2009: iiNet picked up the Web Marketing Association's WebAward for Best Internet Service Provider Website.

Web Marketing Association

August 2009: iiNet picked up the ACOMMS Communications Alliance & CommsDay Award for Commitment to Customer Service.

ACOMMS

July 2009: iiNet was announced runner-up for the inaugural WA Business News' Best Employers Award (Large Category).

WABN Best Employers 2009

July 2009: At the Australian Teleservices Association (ATA) Awards our Perth Contact Centre won Teleservices Centre of the Year Over 120 FTE.

Australian Teleservices Association Awards

March 2009: After winning in the same category a year prior, iiNet was highly commended and announced as an ATUG Awards finalist for Carrier of the Year.

ATUG

January 2009: iiNet's was announced as a Finalist in the Service Delivery & Training category of the 2008 Western Australian Information Technology and Telecommunications Awards (WAITTA).

WAITTA

August 2008: We were listed as a Finalist in the 2008 ACOMMS Communications Alliance & CommsDay Awards in the Industry Leadership Innovation - Large Company category.

ACOMMS

July 2008: WA Business News named iiNet as WA's Most Improved Brand for the second consecutive year, in their annual brand survey. iiNet also made it into the top five WA's Most Recognised Brands list.

WA Business News

July 2008: iiNet were listed as Finalists in the 2008 ATA Awards in the Contact Centre of the Year and Team Leader of the Year categories.

Australian Teleservices Association Awards

March 2008: iiNet won Campaign of the Year and were named as a finalist in the Advertiser of the Year category at Campaign Brief's Oasis ball.

Campaign Brief WA

March 2008: The Australian Telecommunications User Group awarded iiNet the Carrier of the Year award for its cost effective and efficient services to the Australian broadband community.

ATUG - 2008 Carrier of the Year

January 2008: iiNet were announced as Finalists in the WA Industry of Technology and Telecommunications Awards (WAITTA) innovation category.

WAITTA - Finalist, 2008

January 2008: The 2007 Product of the Year prize was award to iiNet and their Naked DSL product.

2007 Product of the Year - iiNet Naked DSL

September 2007: iiNet was revealed as the winner for the Enterprise category at the Australian Business Awards.

Australian Business Awards

April 2007: iiNet topped the scoreboard winning the Genesys Innovative Contact Centre Award scoring the highest possible rating within the Genesys Contact Center Capability Maturity Model.

Genesys

January 2007: iiNet received the award for the PC User Best Broadband Provider in 2006.

2006 PC User Best Broadband Provider

August 2006: iiNet was named as a Finalist in the Large Company - Innovation category for the SPAN CommsDay Awards.

SPAN 2006

July 2006: iiNet was the winner of the WA Contact Centre of the Year at the Australian Teleservices Association Awards.

Australian Teleservices Association Awards

March 2006: iiNet took out the Telecommunications category at the WAITTA Awards.

waitta award

March 2006: iiNet was a Finalist in the Innovations in Telecommunications category at the Australian Telecommunications Users Group Limited awards.

atug award