about us
about iiNet - awards
At iiNet, we work hard to deliver innovative products and customer service. Over the years, we're proud to have received recognition for our innovation. Listed below are some of our recent awards:
| award description | |
|---|---|
Australia’s peak customer service organisation the Customer Service Institute of Australia (CSIA) recognises iiNet in October 2009, with the Australian Service Excellence Award for WA Large Business (Over 500 FTE) and WA Contact Centre of the Year Vernon Lawrence also takes home WA Call Centre Manager of the Year and Michael Malone tops it all off by picking up National Customer Service CEO of the Year. |
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| iiNet is named In the Top 20 'Most admired customer service companies' across Australia and New Zealand by International Customer Service Professionals in October 2009. Nominated by peer business, iiNet was amongst the likes of Apple, Google, Mercedes Benz and Qantas. |  |
| iiNet wins two awards at the 9th Annual Media, Entertainment & Telecommunications Awards in September 2009. The company takes home the award for Best Broadband Service (Fixed or Wireless) and Michael Malone is announced Chief Executive of the Year. |  |
| iiNet picks up the Web Marketing Association's WebAward for Best Internet Service Provider Website in September 2009. The awards received over 2000 entries from 45 countries and saw iiNet judged against Internet Service Providers from all over the world. |  |
| iiNet band 'soulTrain' takes out the top prize at Princess Margaret Hospital Foundation's Boardroom Blitz in August 2009. This unique 'corporate rock' charity event helps raise vital funds for the children's charity. |  |
| In August 2009, iiNet picks up the ACCOMS Communications Alliance & CommsDay Award for Commitment to Customer Service. iiNet's application focuses on the Follow the Sun customer service strategy, Work from Home program, Toolbox improvements and Customer Education Initiatives like iiHelp and Geek Speak. |  |
| iiNet is announced runner-up for the inaugural WA Business News' Best Employers Award (Large Category) in July 2009. The application process involved an anonymous survey being sent out to iiNet staff to rate their employer. |  |
| At the Australian Teleservices Association (ATA) Awards in July 2009, iiNet collects awards for WA Teleservices Manager of the Year (Vernon Lawrence) and our Perth Contact Centre is awarded Teleservices Centre of the Year Over 120 fte. |  |
| After winning in the same category a year prior, iiNet is highly commended and announced as an ATUG Awards finalist for Carrier of the Year in March 2009. |  |
| iiNet's 'Follow the Sun' approach to customer service receives commendation in January 2009 when iiNet is announced as a finalist in the Service Delivery & Training category of the 2008 Western Australian Information Technology and Telecommunications Awards (WAITTA). |  |
| Finalists in the 2008 ACOMMS Communications Alliance & CommsDay Awards in the Industry Leadership Innovation - Large Company category, August 2008. |  |
| iiNet wins Campaign of the Year and is named a finalist in the Advertiser of the Year category (up against RAC and Ikea) at Campaign Brief's Oasis ball, the WA Advertising industry's biggest awards night, March 2008. |  |
| WA Business News names iiNet as WA's Most Improved Brand for the second consecutive year, in their annual brand survey. iiNet also makes it into the top five WA's Most Recognised Brands list, behind RAC, Bunnings, HBF and Lotterywest, July 2008. |  |
| Finalists in the 2008 ATA Awards in the Contact Centre of the Year and Team Leader of the Year categories, July 2008. | |
| 2008 ATUG Carrier of the Year - the Australian Telecommunications User Group awarded iiNet for its cost effective and efficient services to the Australian broadband community, March 2008. |  |
| Finalists in the WA Industry of Technology and Telecommunications Awards (WAITTA) innovation category. WAITTA, January 2008. |  |
| 2007 Product of the Year - iiNet Naked DSL - No more giving money to your phone company just for the privilege of being able to pay them for your phone calls. Australian PC User, January 2008 |  |
| Winner in the Enterprise category for iiNet's PowerTel alliance, Australian Business Awards, September 2007 |  |
| iiNet is named WA's Most Improved Brand in WA Business News' annual brand survey, July 2007. | |
| Genesys Innovative Contact Centre Award - recognised as a 4-star achiever, the highest possible rating, within the Genesys Contact Center Capability Maturity Model, April 2007 |  |
| 2006 PC User Best Broadband Provider - iiNet leads the country in the rollout of fast broadband. Its pricing is far better than Telstra's, but sign up to an iiNet phone plan for the best deal. Australian PC User, January 2007 |  |
| Finalist in the Large Company - Innovation category for iiNet's VoIP service, SPAN, August 2006 |  |
| Winner WA Contact Centre of the Year, Australian Teleservices Association Awards, July 2006 | |
| Winner of the Telecommunications category for VoIP, WAITTA, March 2006 |  |
| Finalist in the Innovations in Telecommunications category for iiNet's DSLAM Project, ATUG, March 2006 | |
| Best ISP - Atomic Reader Awards 2005, Atomic Maximum Power Computing Magazine |  |
| Gold winner, Best Broadband Plan 1500K+ Speed - Money Magazine's Best of the Best 2006 |  |
| Ranked 17 in 2005 Deloitte Technology Fast 50 Awards |  |
| Winner of the Excellence in Competition and Growth Large Company category, with its broadband2 product range, at the September 2005 SPAN and CommsDay Awards - iiNet |  |
| Finalist in the Excellence in Innovation category for the DSLAM project, at the September 2005 SPAN and CommsDay Awards - iiNet |  |
