about iiNet - legal
For easy reference, we've put all our agreements, policies, processes and contract information in one place.
Customer Relationship Agreement - Full Version (summary version available)
This agreement contains all the terms & conditions between iiNet and its customers; everything you need to know about our plans, general terms, service descriptions and a pricing schedule.
Customer Service Guarantee
The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
General Equipment Warranty
The General Equipment Warranty contains terms and conditions relating warranty claims for hardware purchased through iiNet. The document also contains information relating to Early Life Failure or Warranty claims for Mobile Handsets.
Customer Service Guarantee Waiver
It is a condition of some services that a customer waives their rights under the Customer Serivce Guarantee to gain the benefits of significantly lower costs. Customers with VOIP services should read this document.
Mass Disruptions Information
iiNet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
Fair Use Policies
To ensure the enjoyment and availability of our service to all customers, we have a 'Fair Use Policy' to make sure everyone gets a fair go. We have designed our products to be generous, but we do not want those generous terms abused. this doument describes what might be considered excessive or unreasonable use.
Business VPN Fair Use Policy
Our VPN products carry their own Fair Use Policy to make sure our services are not subject to excessive or illegal use. We have designed our products to be generous, but we do not want those generous terms abused.
Business SHDSL Service Description
iiNet's Business SHDSL provides business with high speed connectivity that's simple, scalable, flexible and cost-effective. This service description provides you with the necessary detail to understanding your service.
A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
Customer Satisfaction Survey
This agreement contains all the terms & conditions for the Customer Satisfaction Survey