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Support & billing: 13 22 58


Sales: 13 19 17

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Liimitless Talk

With eligible phone plans.

Home Phone terms, fees & guarantees

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

Terms summary

  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Timed national and international calls are charged per second.
  • Calls to mobile are charged per block of time - refer to individual plan call rates for details.
  • iiNet does not provide or add additional charges for premium call services. Any premium service charges that appear on your bill are passed on from your third-party provider.
  • Local, National & Mobile Call Pack does not include calls to 13/1300 numbers.
  • Acceptable Use Policy applies to all included calls.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG). You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • Local, National & Mobile Call Pack is only available with Off-Net ADSL2+ plans. Local, National & Mobile calls are included on the $89.99 iiNetwork ADSL2+ plan.


First service Additional services
New line installation
For new homes; homes with no history of phone activity, or for pre-existing homes that need additional lines.
$99 $179
Line activation
For premises that already have a physical phone line with dial tone - excludes brand new houses and apartments. This normally takes 2-4 working days.
$59 $59
Telephone line connection with technician visit
For premises with a socket and line, but no dial tone. Normally takes 5-7 working days. Cost may vary depending on whether a physical connection is also required.
$99 $75.50
If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching or more difficult installations.

Premium service charges

iiNet does not provide premium services or add additional charges for use. Premium service charges that appear on your bill are passed on from the third-party provider.

Charges are calculated in a number of ways:

  • Flat rate - where you are charged a fixed amount for each call
  • Timed rate - where charges are increased based on time spent connected
  • Calls from mobile phones - remember that additional mobile fees may apply
  • By data volume - where you are charged according to data sent and received
Call us now: 13 19 17


TransACT logo

Welcome TransACT members

We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!

As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.

If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.

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