Your bill explained
This guide will take you through your invoice and where you'll find all the usual information on making payments.
If your invoice does not look like this, click here to see which invoice you have.
Roll over an item below for more information:
1
Here you’ll find the Invoice Number and Account Number, which you can use as a reference for your account.
2
This box contains the all-important due date for your invoice.
3
This section shows your regular invoice charges (see the First Invoice tab for help with your first invoice). You can check the Payment Summary section at the bottom of the page to see when a payment is due. The Opening Balance is typically Payable Now as any charges in this balance are unpaid amounts from previous bills. Payment for the amount of the current bill will be due roughly 28 days after it is issued.
4
This box will show the date when your nominated bank account or credit card will be automatically debited for the amount due.
5
The Account Summary will show your spend for each type of service you have with us. You’ll find a detailed breakdown of charges in the Invoice Charge Details section.
Roll over an item below for more information:
1
If you’ve made any payments since the issuing of your last invoice, such as a one-off payment through Toolbox, they’ll be listed here.
2
If any credits have been applied to your account as a result of changing plans or service downtime, they’ll be listed in this section.
Roll over an item below for more information:
1
Charges will be clearly listed underneath the service along with the billing period they’re for. The first time you’re charged for an active service or if you change plans, you may notice more than one charge for different billing periods. This is to make sure that your service is billed up to one full billing period in advance.
2
If you spot “prorated” next to any of your charges, it means the charge is for part of a billing period instead of a full month. This may be necessary when you first activate a service, or if you change plans partway through the billing period.
3
Some services are included at no extra cost, such as your Mailbox. These services will be listed on your invoice but they won’t be accompanied by any charges.
4
Some services have excess usage charges, such as when you make calls outside of your plan's included value on a Phone service. These usage charges are billed for the previous month and you'll find them totaled here. You can view your call records in Toolbox.
Roll over an item below for more information:
1
Unlike subsequent invoices, payment for your very first invoice is taken immediately from your nominated bank account or credit card. As such, your first invoice will not show a due date.
2
A breakdown of your initial charges will be listed in this section. They typically include any applicable setup fees, hardware purchases and delivery fees, plus a prepayment for your service(s).
3
Once you place your order, one month of service charges will be prepaid in advance. Once your service activates, the prepayment will be credited back to your account and your service will be billed from the day of activation up to one full billing period in advance. The credit from your prepayment will go toward these charges on your next invoice.
Click to download the following documents with handy tips and where to find information.