Fibre to the Home – Terms, fees & guarantees

All iiNet products are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

Terms summary

  • Our setup fee of $159 applies to Fibre service connections. Installations involving an on-site technician may incur charges payable by you. Our Fibre wholesaler will advise you of any applicable charges.
  • When you sign up to a 24 month iiNet Fibre contract;
    • You can elect to receive a new WiFi modem for $0
    • Your iiNet Fibre connection fee is discounted - saving $80
  • Both uploads and downloads count towards your monthly quota
  • If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month
  • You may switch between our Fibre plans at any time without incurring contract break fees.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Netphone is a VoIP service included with every iiNet Fibre plan. To use it, you will require a phone handset and VoIP-compatible modem. Netphone covers all your local and standard national calls
  • For calls on Netphone;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the Netphone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.


Setup Fees
Standard activation
This is our once-off activation fee to get you connected.*
No lock-in contract
24 month contract

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a Fibre enabled router. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.

Contract terms

Plan & Contract Fees
Fibre Contract Break Fee
If you end your contract early, we simply charge back the difference between standard setup fee and discounted setup fee.**

** If you purchased hardware you will be charged back the difference between the standard cost of the hardware and the discounted hardware purchase cost.

Optional Extras
Additional mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.

All about your quota

  • Both uploads and downloads count towards your monthly quota
  • All iiNet Fibre plans come with anytime quota
  • If you exceed your monthly quota you will not be charged excess fees. Instead your Fibre plan will be shaped to 256/256 kbps.