NBN™ Netphone (VoIP)

Netphone allows you to make cheap phone calls through your NBN™ broadband connection, instead of your landline (landlines are so nineties).

We supply Netphone with our NBN™ & NBN™ Wireless plans. Call inclusions vary, depending on your selected plan.

NBN™ Netphone Call Rates

NBN Plan
NBN 500 BasicNBN Liimitless BasicNBN Liimitless Boost Incl LN CallsNBN Liimitless Boost Incl LNM CallsNBN Liimitless MAXNBN Liimitless MAX Incl LN CallsNBN Liimitless MAX Incl LNM Calls
Local calls
15c/call
untimed
15c/call
untimed
Included Included15c/call
untimed
Included Included
Standard National calls
15c/call
untimed
15c/call
untimed
Included Included15c/call
untimed
Included Included
Standard Australian Mobile calls
29c/min
(per 30 second block)
29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included
1300 and 13 numbers
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
International calls
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
View international call rates

NBN™ Wireless is not eligible for MAX plans.

Download the Netphone Critical Information Summary

Cheaper rates on international calls

For $10 per month add an International Call Pack to your NBN™ or NBN™ Wireless Netphone plan for included calls to landlines in our top 20 international destinations below.

Add to cart with your new NBN™ plan or purchase in Toolbox.

Top 20 Destination flags

What is Netphone?

Netphone uses VoIP (Voice over IP) technology and works just like a normal phone. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an iiNet-provided modem to support the type of iiNet NBN™ Netphone available in your area.

Important information

Terms summary

  • Our activation fee of $79.95 applies to standard nbn™ service installations unless otherwise specified. Non-standard or additional installations may incur charges payable by you - nbn™ (or iiNet where applicable) will advise you of any applicable charges.
  • When you sign up for a 24-month contract;
    • your activation fee is waived - saving $79.95.
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.
  • You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.
  • As of 1st April 2016, NBN introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
  • NBN™ Satellite does not include access to Data Packs or Netphone.
  • Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises and any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • The installation of NBN™ FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.
  • Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by nbn™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as a mobile phone.
  • Netphone is a VoIP service included with every NBN™ and NBN™ Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem.
  • For calls on Netphone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • Depending on the type of NBN™ broadband and Netphone available in your area you may require an iiNet-provided modem.
  • Features on Netphone may vary. Learn more about phone services on the nbn™ network.

Features

Netphone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • Do Not Disturb*
  • 3-Way Call
  • Call Return*
  • Voice Mail*

The following optional features may also be added at an additional monthly cost:

  • Music on Hold*
  • Sequential Ring*
  • Simultaneous Ring*
*Feature is not available on Netphone when supplied with NBN™ HFC.

FAQ

What is Netphone?

Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.


How do I set up Netphone?

Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up VoIP.


Will Netphone work if my internet connection is down?

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.


If I move house, can I keep my Netphone number?

Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.


Can my phone service be listed in the White Pages?

By default, Netphone services are not listed. You can list your number by following the steps in our guide.
Note: We are unable to list your Netphone number when supplied with NBN™ HFC