Need help? Talk to an expert.
Call us on 1300 378 638

iiNet Business Cloud

iiNet Business Cloud
Frequently Asked Questions

General
What is Business Cloud?

Business Cloud is a scalable powerful virtualization platform that offers you the ability to create and deploy your entire infrastructure in the cloud, eliminating the need for physical IT infrastructure.

What can I do with my Business Cloud?

Business Cloud can be used for a wide range of different applications. Some common examples are email servers, web servers, database servers, offsite backups, game servers and even mobile applications.

What are the terms and conditions of usage?

Please visit or customer relationship agreement located here.

What is a vCPU?

vCPU or virtual CPU is a virtual processor, you can assign multiple vCPU's to a virtual machine. The maximum vCPUs that you can assign to one virtual machine is 32.

Technical
How can I view my resource usage?

Toolbox allows you to monitor and manage your Business Cloud resource usage and spend. From Toolbox you can also manage, add and delete additional IP addresses, upgrade or downgrade your plan.

Which operating systems are you charging for?

iiNet charges $0.02/hr for Windows Operating system licenses deployed using the templates provided in the public catalog. The list of Windows Licenses we charge for are as follows:

  • Windows Server 2003 R2 Enterprise SP2 32bit
  • Windows Server 2003 R2 Enterprise SP2 64bit
  • Windows Server 2008 Enterprise SP2 32bit
  • Windows Server 2008 Enterprise SP2 64bit
  • Windows Server 2008 R2 Enterprise SP1 64bit
Which Operating Systems can be run on Business Cloud?

Please note that you will need to have the right licenses for each operating system.

Unix/Linux 32-Bit Support

  • SUSE Enterprise Linux 11
  • SUSE Enterprise Linux 10
  • SUSE Enterprise Linux 8/9
  • Open Enterprise Server
  • Asianux 3
  • Debian GNU/Linux 5
  • Debian GNU/Linux 4
  • Ubuntu Linux
  • Other 2.6x Linux
  • Other 2.4x Linux
  • Other Linux

Unix/Linux 64-Bit Support

  • SUSE Enterprise Linux 11
  • SUSE Enterprise Linux 10
  • SUSE Enterprise Linux 8/9
  • Asianux 3
  • Debian GNU/UNIX 5
  • Debian GNU/Linux 4
  • Ubuntu Linux
  • Other 2.6x Linux
  • Other 2.4x Linux
  • Other Linux

Sun Solaris 32-Bit

  • Sun Solaris 10
  • Sun Solaris 9 (experimental)
  • Sun Solaris 8 (experimental)

Windows

  • Windows 2012
  • Windows 2012 R2

Unsupported Operating System

  • Microsoft Windows 98
  • Microsoft Windows 95
  • Microsoft Windows 3.1
  • Novell NetWare 6.x
  • Novell NetWare 5.1
  • FreeBSD (32-bit)
  • FreeBSD (64-bit)
  • OS/2
  • SCO OpenServer 5
  • SCO UnixWare 7
  • DOS
  • Other (32-bit)
  • Other (64-bit)
What are some of the things I can do with the Business Cloud control panel?

The Business Cloud control panel allows you to perform a number of tasks:

  • manage your virtual data centre and networks
  • start, stop, pause, create or clone custom virtual machines
  • install your choice of operating system and configure them as you wish
  • set your firewall security rules
  • create storage and runtime leases on your virtual machines
  • diagnose your virtual machines with task and event logs
  • mount local CD/DVD ROMs and ISOs to install software easily
  • remote console access
Can I connect existing clouds to Business Cloud?

If you are already running VMware vSphere™, vCloud Connector is available to you as a free download. vCloud Connector allows you to manage your private and public cloud from within vSphere.

Through vCloud Connector your can view, copy and operate workloads including virtual appliances, virtual machines and templates across your private and public clouds.

Where can I find documentation on Business Cloud’s API?

Business Cloud uses VMware’s vCloud API. Documentation on this API can be found on VMware's vCloud API site.

Where is my data stored?

Your data is securely stored locally, in our world class hosting infrastructure located in Osborne Park, WA.

Role based user access allows you to create and modify users within your business. You can restrict access to different users, monitor usage and even set quotas, also allowing you to leverage existing LDAP directory services.

Virtual Appliances
What are Virtual Appliances?

Virtual Appliances are software solutions optimised for the cloud, consisting of one or more virtual machines, packaged and maintained as a single entity in OVF format.

API's
What is the benefit of having access to Business Cloud's API?

Access to the Business Cloud's API's makes it easy for you to build applications that can scale up or down and adjust automatically to your load requirements.

What are the key features of the Business Cloud API?
  • Business Cloud's API is an open RESTful API.
  • HTTP and easily integrate-able with a wide variety of platforms.
Support
What are the available support hours?

Our dedicated domains and hosting team are available when your business is open: Monday to Friday 6am to 6pm (WST) and Saturday and Sunday 6:30am to 3pm (WST). Call 1300 378 638 or email support@iinethosting.net.au.

Billing
How are virtual machine resources charged?

iiNet’s Business Cloud charges you based on the resources (eg RAM, Storage) you allocated to your virtual machine. The only exception is CPU and Bandwidth which is charged on what is actually used.

Are resources charged based on what is allocated to the virtual machine or only when they are used?

Usage is treated differently for each of the resources:

  • CPU and bandwidth are charged only when they are used
  • storage, licenses and RAM is charged based on what you have allocated to the virtual machine
How will I be charged for storage?

iiNet Business Cloud charges are based on storage used, not on the size of the hard disk created in the virtual machine (virtual hard disk). Storage includes both the size of the virtual hard disks as well as other system storage (eg vswp, config and log files). For example if you create a virtual machine with 30GB of Hard Disk and 2GB of RAM, your actual Storage used will be slightly over 32GB.

Deleting virtual machines is the only way to stop hard disk, storage and OS licenses from being charged.

Do you charge for usage when the vApps or VMs are powered off?

Storage, OS license and Static IPs are still charged when a VM or vApp is powered off.

How are Static IP addresses charged?

Static IP addresses are not included in the minimum spend and are charged monthly in advance.

What happens when I exceed my minimum spend?

Business Cloud will charge you for the total amount of resources consumed by your virtual machine in any given billing period. This means that your charges are able to exceed your minimum monthly spend, and in some cases incur thousands of dollars in charges.

Please ensure you are aware of your potential costs by using our online calculator tool before creating any virtual machines. Please also regularly check your usage via iiNet's Toolbox.

Do you charge for usage when the vApps or VMs are suspended?

CPU, RAM, storage, bandwidth, OS license and Static IPs are still all charged when the VM is suspended. You will need to delete the vApp or VM completely to stop usage charges.

Sign up now