iiNet Business
Phone Number Porting

Business Phone Number Porting allows businesses to transfer their existing number range(s) to iiNet’s VoIP-based phone services, including SIP Trunking, Business Voice and iiNet Hosted Microsoft Lync.

Business Phone Number Port

This service ports your business number ranges to an iiNet VoIP-based phone service. This may cancel your existing phone service, and any other services associated with that phone line.

When would I use a Business Phone Number Port?

A Business Phone Number Port is used if you'd like to move one or more number ranges (associated with, for example, an ISDN service) to iiNet SIP Trunking, Business Voice or iiNet Hosted Microsoft Lync

You will need to ensure that you have an appropriate Internet service and VoIP-capable hardware. Most businesses will need a trusted, competent voice/data systems integrator to achieve an optimal outcome.

Business Phone Number Porting availability

Business Number Porting is available nationwide. Porting is generally available from Telstra, Optus, AAPT and Symbio telephone numbers. If your service is with another service provider, it's still worth checking if you can port your number. Many other service providers offer services that use one of the above telephone networks.

Important Notes about Business Phone Number Porting

  • This type of port may cancel your phone line and any 'enhancements'.

  • It may also result in finalisation of accounts for these services from your current provider(s).

  • Do not cancel your existing phone service. Cancellation will happen automatically when porting is complete. In fact, if you cancel your phone service first, the port order will fail!

  • Standard porting hours are 9.00 a.m. to 3.00 p.m. (Australian Eastern Standard Time - that is, NSW time), business days.

  • A porting setup fee of $480 per 100 number range applies during standard hours and:

  • Monthly fees may apply depending on what product the numbers are ported to, please check the specific product information for charges.

  • Rejection and reversal fees may apply.

  • Extended porting hours are 7.00 a.m. to 9.00 a.m. and 3.00 p.m. to 6.00 p.m. (Australian Eastern Standard Time - that is, NSW time), business days, and are available on request. The setup fee for extended porting hours is $880 per 100 number range.

  • Once your number port is completed, you will need appropriate VoIP capable hardware, and broadband Internet access to receive and make VoIP calls.

  • We recommend that you verify that all appropriate services and accounts have been cancelled once your number port is complete.

How to order

We will need to do an initial number range validation.


Please contact iiNet Business Sales on 13 24 49
for further information and an application form.

Other Fees

We are dependent on receiving the correct information from you. We will cross-check as thoroughly as possible, however the final confirmation comes from your current provider. We are charged each time we present them with incorrect information. Below are other fees that may be incurred.

Rejections

These can happen when incorrect information has been supplied to us by you. The most common occurrences are:

  • The supplied account number not match the number range - $20 per submission made by iiNet. To stop this happening make sure that you supply us with your summary pages from a current account.

  • The number range has not been specified correctly (that is, it is part of a larger block of numbers) - $80 per submission made by iiNet. Ensure that you are porting all related numbers to the range provided and that the range provided is not part of a larger range you have.

Reversals

We will only proceed with a reversal of a port on your request. These are rare, generally happening in the following cases, and incur the following charges:

  • Cancelling a port request less than 3 hours before the scheduled cut over time, or

  • Once porting has occurred there is a 4 hour window when numbers can be immediately returned to the original provider. Generally is caused by your equipment not being ready.

  • The Emergency reversal fee is $2,200 per 100 number range.

All quoted pricing includes GST.

For further information,
call now on 13 24 49