VDSL2 terms, fees & guarantees

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your iiNet VDSL2 service.

If you have any questions, please feel free to contact us on 13 86 89.

Terms summary

• Our activation fee of $159.99 applies to standard VDSL2 service installations unless otherwise specified. Non-standard installations will incur additional charges
• When you sign up for a 24-month contract;
  • your activation fee is discounted to $59.99 - saving $100
  • you receive our Huawei VDSL2 modem at no extra cost – saving $60. $10 delivery fee still applies
• Both Uploads and downloads count towards your monthly quota.
• If you exceed your quota, your download speed & upload speeds will be shaped to 20Mbps/20Mbps for the remainder of your billing month, however you can upgrade your plan or add a Data Pack to avoid shaping.
• You may switch between our VDSL2 plans at any time without incurring contract break fees
• Please be aware that any existing services operating on your phone line may not work, such as back-to-base alarms, personal response systems, fax machines or EFTPOS. Please check with your device manufacturer or provider to see if the device is VDSL2 compatible
• Included calls on Netphone and Call Packs are subject to our Acceptable Use Policy
• Netphone is a VoIP service included with every VDSL2 plan. To use it, you will require a phone handset and VoIP compatible modem (like our own VDSL2 modem). Call inclusions vary by VDSL2 plan.
• Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block
• If you want to keep using any other phone sockets at your premises, you will need to get a registered cabler to come and connect these up to your VDSL2 service. You will be responsible for the cost of any such cabling work

Fees

Contract terms

VDSL2 plans are available on both No lock-in contract and 24 month contract options. When you take a 24 month contract, we'll discount your activation fee to $59.99 (saving you $100) and provide you with a VDSL2 modem at no extra cost (saving $60).

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Fair contract guarantee

When you sign up to an optional contract, you commit to retain your VDSL2 Broadband service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.