Assistance for customers affected by WA bushfires


The iiNet Group, including Internode, has announced relief assistance for customers affected by the Perth Hills area bushfires. Chief Customer Officer Maryna Fewster said the group is ready to support customers in need.

"We hope these relief options take some of the pressure off our customers in the Perth Hills area during this extremely difficult time," she said.

As part of the relief package, affected customers will be provided with:

  • Cancellation, without penalty, of the fixed line service and reservation of the customer's telephone number for a period of three months.
  • Free connection to alternative premises/accommodation while a customer's home is uninhabitable.
  • Cancellation, without penalty, of any broadband or dialup internet service.
  • Free installation of any ADSL internet service at the customer's new premises within a 12 month period and continuation of existing contract (where relevant and with no penalty).

"Our thoughts are with all those affected by the bushfires. We realise phone and Internet services may not be a top priority for our customers at the moment, but we want them to know we will support them and do all we can to make things easier when they are ready to restore their home and business services," Maryna said.

All Internode customers located in WA's bushfire-damaged areas can call 1300 66 33 27 directly to get access to the relief package.