Follow the sun
As part of our commitment to our people we follow the sun for our customer service operations. The concept is simple wherever possible our support lines are answered by a representative operating within local working hours.
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Our Cape Town site is one of our largest – and some would argue most picturesque. With an amazing view of Table Mountain to inspire them, welcoming customer service peeps in Cape Town are always ready to offer a helping hand.
Cape Town makes sure all our customers go to bed happy with their services.
The birthplace of iiNet, Perth is host to the company's modern headquarters. Nestled in the hip suburb of Subiaco, our Western Australian site is full of bright, happy staff members, as well as the think tanks that come up with our brilliant services and products.
It also plays host to the iiStore, our custom-designed experience centre which perfectly sums up the iiNet culture and brand. Don't be shy, come and say hi!
Last but not least, it contains our iiNet and Westnet contact centres. This dedicated team of customer service gurus are there to lend a hand to all our friendly, loyal customers.
The nerve centre of iiNet's latest brand, the Internode site in Adelaide contains both the Internode contact centre and a contact centre devoted to iiNet's core customer base.
Existing on a diet of yiros and Barossa produce, our Adelaide customer service gurus ride to work on the back of NodePonies ready to answer your every question and help you get the most out of your services.
Home to not one but two iiNet contact centres, our friendly Kiwi neighbours are an important cog in the iiNet customer service machine, helping our eastern states customers wake up in the mornings after taking over from our Cape Town colleagues.
Full of experienced, bubbly staff members, our Auckland staff will happily listen to all your 'fush and chups' jokes before getting back to what they do best – providing awesome customer service.