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...we're excited to have you aboard!

Now that you’ve chosen what’s better, we’d like to show you all of the cool features and tools that are available to you as an iiNet customer. Knowledge is power, after all!


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Toolbox is your one-stop shop for managing your iiNet account online.

Keep your finger on the pulse of your iiNet services. Manage your usage, update your account details and make changes to your current plans.

Toolbox guide

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Control how your services work, make advanced payments and keep tabs on your data usage.

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Buy a Data Pack, change your broadband plan or relocate your service.

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Review call records, configure service or add/remove extras.

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Create extra iiNet mailboxes or adjust email settings here.

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Manage your iiNet TV subscriptions, review your purchase history and reset your parental PIN.

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Order new iiNet services online.

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Monitor your monthly data usage.

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iiNet's Freezone is a world of video, sites and servers which you can watch, download from, and browse - quota free.

Freezone is continuously updated with sports, movie previews, music, gaming and several live streamed events throughout the year.

What's new this week

Check out all the latest Movie Trailers, Featurettes and Interviews from all the biggest movies

Freezone Radio Stations

Freezone Radio Stations

Whether you like the rock out the classics, or prefer something a little more contemporary, Freezone Radio Stations will have what you're after with over 180 radio stations streamed to the one page. Best of all, its all quota-free!

ABC iView

ABC iView

Freezone lets you catch up on all the best ABC content without it affecting your monthly quota. Take a browse through all the latest shows available at the bottom of the page.

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Webmail allows you to keep your emails, calendar and contacts in one easy place.

Webmail is more than just email. Accessible on tablets, mobile phones, laptops and desktops, iiNet's Webmail gives you the freedom to retrieve your emails and information from anywhere in the world.

Webmail guide

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All of your essential e-mail features. Send new e-mails, compose replies, forward e-mails and of course, delete ones you don’t want.

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With just a few clicks create groups, import and export contacts or add faces to your contacts. Synchronise with your favourite email client and smartphone to make your life that little bit easier.

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Our webmail also includes an easy-to-use calendar that's accessible anywhere and everywhere. Just like your contacts, your calendar can be shared with your favourite email client and smartphone. Nice!

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Customise the way your emails are displayed in Webmail. You can also set up an automatic email signature, so you can set yourself apart from all your friends and colleagues.

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Confused by all the doovalackeys and whatsits? Never fear, the Help button will guide you through Webmail so that the two of you can become the best of friends.

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Don’t let strangers into your Webmail! Once you’re done checking your emails, remember to sign out. After all, Aunt Edna wouldn’t appreciate any uninvited guests, would she?

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Solve common problems online at iiHelp, without having to pick up a phone.

To save you time and effort, iiNet has introduced iiHelp, a series of guides to help you troubleshoot service problems such as connection issues. Take a look at the guide below to learn more.

iiHelp guide

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On this page you'll find some of our most popular destinations for general support queries. Troubleshoot a range of problems relating to software, sign up and more.

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Confused about your latest invoice? You're not alone! This series of articles designed to make the billing process clear and simple and answer common questions.

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Are you about to move house and don't know what to do with your broadband connection? Don't stress, we can easily help you relocate your service.

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It's common to run in to trouble when setting up new hardware for the first time. We've come up with a list of articles designed to make the process a lot easier.

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If you're having problems with your service, the solution might be a lot simpler than you think. Our troubleshooting guides will often save you a lot of time and hassle.

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From time to time, things can go wrong. Our Network status map allows you to find any events which could be affecting you, along with explanations and repair times.

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Mobile SIM plans

Stay connected with iiNet's bigger-value 4G SIM plans.

Our SIM-only mobile plans let you keep your old mobile number, while giving you beefy call, text and data value on the 4G network.

An iiNet mobile sim card

SIM plans come with:

  • Big data allowances.
  • 24/7 customer service and support
  • Standard, Micro and Nano SIM options to suit your phone
  • Access to 4G speeds where available.
  • Keep your number – just request it when you sign up.
  • Data usage graphs for monitoring your usage.
Find out more

Mobile handsets

There’s a new way to do mobiles – the iiNet way.

A FetchTV box and remote

We've partnered with some of the world's most innovative mobile phone manufacturers to bring the latest and greatest mobile handsets.

  • Great range of awesome handsets
  • 3G and 4G options available
  • Mix with an iiNet SIM plan
Find out more

iiNet TV

iiNet TV with Fetch makes TV better with more movies, music, TV and games.

A FetchTV box and remote

There are two great packages available:

Get iiNet TV with Fetch to enjoy these great features:

  • Massive 1TB personal video recorder.
  • Pause and rewind live TV.
  • Record series.
  • Record 2 channels while you watch another.
  • All available free to air digital channels (when connected to your antenna).
  • Rent over 1,700 movies including the latest new releases.

Upgrade to Entertainment Plus, and you’ll get even more:

  • 30 movies included in your subscription a month through Movie Box.
  • Additional TV channels and TV on demand all the family will enjoy.
Find out more

Mobile broadband

Enjoy mobile internet anytime you need it with broad coverage that keeps you connected in more places.

An iiNet mobile broadband dongle

Choose from two great modems when you sign up for an iiNet Mobile Broadband Plan:

Think of iiNet’s MobiiHotspot as a new form of a dongle in your pocket. This awesome device gives you constant high-speed broadband which can securely connect up to ten devices at once.


USB Modem
Just plug into your laptop to enjoy constant 3G or 4G high speed broadband coverage from anywhere.

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Meet BoB2™, the next generation of BoB™.

An iiNet Bob2 unit

Benefits include:

  • Hassle-free setup - just plug it in.
  • Delivers superfast broadband throughout your home.
  • Best in class wireless performance.
  • Built in answering machine to capture all your missed calls.
  • Compatible with Netphone VoIP.
  • USB charge ports for your mp3 player and mobile.
  • Future proof: ready for NBN, Fibre and iiNet TV.
  • Sleek, modern design for table display or wall mounting.
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Phone Bundling

Bigger quota, better value.

An iiNet home phone unit

Get the best deal on your broadband plan by bundling it with one of our home phone services. Combine any eligible broadband plan with iiNet Phone for quota boosts and great call rates.

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Your new best friend.

Budii™ is your complete home technology solution – designed and built by iiNet™ Labs. This exciting new product combines a modem, smartphone and tablet, offering the latest functionality.

Benefits include:

  • Seven superfast Gigabit Ethernet ports to connect devices directly.
  • VoIP compatible, giving you access to cheaper calls over the internet.
  • Parental Control System allows you to manage how and when your kids use the internet.
  • The inbuilt front facing camera means it's perfect for video calls.
  • In-built answering machine means you never miss a call. Messages can also be retrieved from the tablet.
  • Android handset with inbuilt WiFi can be used to surf the web.
  • Future proof: ready for NBN, Fibre and iiNet TV.
Find out more

Netphone (VoIP)

A simple way to save money on phone bills.

A FetchTV box and remote

With our Netphone (VoIP) plans, you can make cheap phone calls through your broadband connection instead of your phone line. It works just like your traditional landline service, but at a fraction of the cost.

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Need installation help? Call in a techii™.

Some people find connecting broadband and gadgets a little tricky, so we’re here to help.

A FetchTV box and remote

Techii™ can help with:

  • In house web connection and setup, start to finish (we do the lot!).
  • Explanation of iiNet web features like Toolbox, Webmail and Freezone.
  • Connection of laptops, smartphones, tablets, gaming consoles and more to iiNet broadband.
  • Wireless (WiFi) security and network guidance.
  • General internet and computer advice.
Find out more