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Fault Notice 437873

Areas: Queensland,

Updated at: 2009-03-04 10:19:12 WST

Estimated Time of Commencement:

2009-02-17 08:58:50 WST

Description:
External Links: (Restored at 2009-03-04 10:19:10)

Customers accessing external sites may experience degraded service. Affected customers may notice higher than normal delay or timeouts when accessing external sites such as browsing sites in a web browser.

Technical Summary:

A transmission fault in our Queensland provider's network had isolated our equipment in Queensland.

Alternate links coupled with partial restoration of primary links have restored services.

Resolution:

A fibre cut has been identified near Coff's Harbour. Our link providers are working to restore services.

UPDATE 17/02/09 1100WDT: Alternate links have been provisioned to restore essential services. Customers may continue to experience higher than normal delay or timeouts when browsing.

UPDATE 17/02/09 1700WDT: Primary links have been partially restored, resolving customer impact. Additional primary links are expected to be restored by close of business 18/02/09.

Estimated Time of Restoration:

2009-02-18 17:00:00 WST