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Victorian bushfires - relief options for customers

What are we doing to help?
iiNet and Westnet are offering relief options for customers affected by recent bushfires across the state of Victoria, Australia. More information can be found in our press release.

What is iiNet offering?
In situations where customers are not able to use their home phone service due to network issues, iiNet will provide free call diversion from their current fixed line to a chosen fixed line or mobile service.

In situations where customers are unable to return to their homes due to severe damage, iiNet will provide the following relief package:

  • Cancellation, without penalty, of the fixed line service and reservation of the customer's telephone number for a period of 3 months.
  • Cancellation, without penalty, of any ADSL or Dialup internet service.
  • Free installation of a fixed line service at the customer's new premises within a 12 month period and continuation of existing contract (where relevant and with no penalty).
  • Free installation of any ADSL internet service at the customer's new premises within a 12 month period and continuation of existing contract (where relevant and with no penalty).
  • An account credit for any additional charges having occurred from the period of disconnection to initial cancellation.

Who will be entitled to this relief package?
iiNet customers who are unable to return to their homes due to severe fire damage, plus those who are unable to use their home phone service due to network issues.

How long will the package apply for?
This service will be offered to iiNet customers until the network is repaired or until they can safely return to their home. Free installation of fixed line and ADSL services at new premises will be offered for a 12 month period.

Which number should affected customers call?
Customers affected by the bushfires can contact Westnet on 1300 855 006 or iiNet on 13 22 58

How can you help?
For those who wish to help by donating to the Red Cross State Government Victorian Bushfire Appeal Fund, they can do so:

  • By visiting www.redcross.org.au
  • By Phoning 1800 811 700
  • Via any NAB, ANZ, Westpac or Commonwealth Bank branch
  • Via any Bunnings store
  • By direct deposit to the Victorian Bushfire Relief Fund - BSB 082-001, Account number 860-046-797