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Mobile
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Android is a mobile operating system developed and owned by Google. It’s Australia’s fastest growing mobile system, with 58% of new smartphones sold running the software.
Meet Android, the green dude from Google
Although in Australia most new handsets sold run on Android, most people have had experience with an iPhone. Here is a quick comparison between the two:
|
|
Android Handsets |
iPhone |
|
Operating System |
Android |
iOS |
|
Account required to buy apps and cloud sync |
Google Account |
Apple ID |
|
Where to buy apps |
Google Play |
App Store |
|
Cloud Synchronisation |
Gmail, Google+ and Google Drive |
iCloud |
|
Widgets (up-to-date info on your home screen) |
Yes |
No |
|
Customisation |
Wallpaper, ringtones, icons, different keyboards, message apps + more |
Wallpaper, ringtones |
|
Maps |
Google Maps |
Maps |
|
Free turn-by-turn navigation |
Google Navigation |
None |
|
Internet browsing |
Browser (called Internet on some handsets) |
Safari |
|
Voice Control |
Google Voice Actions (some handsets call it Voice Actions for Android), S Voice |
Siri |
|
Messaging |
Google Talk, Messaging |
iMessage, Messages |
|
Video Chat |
Google Talk |
Facetime |
|
Twitter integration |
Yes |
Yes |
|
Facebook integration |
Yes |
Yes (with iOS6) |
Both operating systems can be further extended through apps from either Google Play or the App Store.
A Google Account is required to buy apps and cloud sync
As Android is open source, handset manufacturers are not locked into building standardised phones. Here are some of the awesome features available on some Android handsets.
More energy – many Android phones have replaceable batteries
Because Android is ‘open source’ it means that just about any manufacturer can use Android on their phones. The most popular mobile handset manufacturers are Samsung, HTC, Sony and Motorola.
Manufacturers can modify the interface for a specific look and feel, and even add little ‘extras’ over the top. For example, the Samsung Galaxy S III has a cool feature called Smart Stay which recognises when you are looking at the phone and prevents the phone’s screen from dimming or turning off. This is part of Samsung's Android 'skin' called TouchWiz.
50 million Samsung Galaxy S III handsets have been shipped globally since it launched in May 2012.
Because Android is developed by Google it’s tightly integrated with Google apps such as Gmail, Google Maps and Google Calendar. It’s also linked to Google Play which gives access to over 600,000 apps and games as well as a huge range of movies and e-books. All the popular apps are on Android such as Facebook, Twitter, Skype, Shazam and Words with Friends. There are even some awesome Android exclusive apps like free turn-by-turn navigation through Google Navigation.
Google Play is your ‘one-stop-shop’ for Android apps, movies and e-books
A Google account is not required to use an Android device. You can use the phone to use pre-installed apps, make phone calls, take pictures and send text messages without a Google account. In order to use the Google Play store you will need a Google account. A Google account unlocks a lot of features with the phone, such as being able to backup and restore your contacts list. You can create a Google account from the device itself, or from your computer by logging onto Gmail (Google Mail).
Android has been around for over 5 years and is constantly updated by Google bringing new, cool features each upgrade. And the guys at Google must have a sweet tooth because each new version is named after a dessert or candy!
Here are the sweet names that they have come up with (pun definitely intended):
Most mobile handsets currently run on Gingerbread or Ice Cream Sandwich. Jelly Bean is the latest iteration of the operating system.
You can read all about the handsets we're offering here.
All of the handsets are provided with a 24 month warranty, regardless of whether they're purchased on a payment plan, or bought outright.
Your phone warranty covers any defects found with your phone hardware. It doesn't cover things like physical damage caused by dropping the phone, or water damage.
That's a simple one! Simply call our support team on 13 22 58 and we'll take you through some basic troubleshooting to try and solve the issue. If we're not able to resolve the issue, or it looks like you've got a faulty handset, we can start the warranty claim process for you over the phone.
We won't be selling insurance plans with our handsets.
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iiNet uses the Optus Dual Band 3G network, which covers 97% of the Australian population.
To check if your area is within the coverage area, simply click here or call our Sales team on 13 19 17.
There are many factors which can affect availability, so while the Coverage Map does show overall coverage in an area, it is not 100% accurate. Such factors include:
You can purchase a mobile handset from iiNet, or you can opt to receive a SIM-only service. Keep in mind that some providers may lock a handset to their particular network. To check if your handset is locked, please contact your existing provider.
iiNet provides dual-cut SIM cards which can fit most current mobile handsets. If you have a device which requires a Nano SIM, iiNet can provide those on request.
Please check your handset's user guide or contact the handset manufacturer. Any SIM cards which need to be re-ordered will cost an additional $20.
For all iiNet Mobile services, there is an upfront SIM card charge of $20.
Yes, you’ll need an iiNet-supplied SIM card to use the iiNet Mobile service.
iiNet Mobile SIM cards will work in unlocked handsets which meet the requirements for use with Australian 2G or 3G networks.
For those tech-heads, your phone will need to support the 900Mhz and 1800Mhz frequency for 2G coverage and 2100Mhz for 3G. Your phone may support multiple frequencies so check your user guide for more information.
If you need help getting an iiNet Mobile SIM working with your handset, call us on 13 22 58.
Yes, but only in 2G coverage areas. To check coverage, click here.
No. BlackBerry smartphones require arrangements between the customer, iiNet, Optus and RIM (the makers of BlackBerry) which have not been developed as yet. We know that many of our customers have BlackBerry phones, so we hope to make this service available in the future.
Yes, in a limited fashion. You will be able to make and receive calls and SMS, but BlackBerry specific services such as BlackBerry Internet, BlackBerry Messenger and BlackBerry E-mail are not available.
To be eligible for an iiNet Mobile service you must have an iiNet residential or business internet service.
To sign for one of those products, simply head to our signup page.
iiNet Mobile service is directly linked your internet access service and the Toolbox application. Because of this, you cannot continue your iiNet Mobile service if you cancel your existing internet access service.
Your iiNet Toolbox will contain all information about your usage and how much included value is remaining in your current billing month.
IMPORTANT: All data and call usage may be delayed by up to 48 hours. International roaming charges may take up to 90 days to be received and logged against your service.
All data usage will be displayed in the hour that the data session ends. For example, if you begin a data session (browsing the Internet, checking e-mail, using applications, etc) at 1:35pm, and conclude the session at 2:25pm, all data usage for that session will be included in the 2:00 - 3:00pm view in Toolbox, and the 1:00 - 2:00pm column will show no data.
You can change your iiNet Mobile plan at any time via Toolbox for no additional fee. The change will take effect within 24 hours. We will calculate pro-rata charges from your old plan to your new plan, which will appear as adjustments on your next bill.
Once the included data allowance in your plan is reached, excess data will be charged at 20c/MB (charged in 1 kilobyte increments).
iiNet is required to notify you by e-mail and SMS once you reach three separate stages of included value usage:
We will also notify you when you start to exceed your included plan value. These notifications take place once you exceed your cap by:
By default, once you exceed your included cap value by $200 we will restrict your Mobile Voice service. This amount can be altered to an amount that better suits your usage needs, by calling us on 13 22 58.
IMPORTANT: All data and call usage may be delayed by up to 48 hours. International roaming charges may take up to 90 days to be received and logged against your service.
Invoices are available electronically from Toolbox and sent out via e-mail each month.
Your monthly plan will be charged in advance, with any excess calls or data usage will be charged in arrears.
Our mobile plans are charged on a calendar monthly basis. This means that if you are on the $10 plan, you will have $165 call and text value and 200MB of data to use between the 1st days of each calender month.
When activating a new mobile service, you are charged a pro-rata fee to bring you in line with the end of the current calendar month. If you activate halfway through the month, you will only be charged 50% of the monthly access fee. As you are only charged 50% of the monthly access fee, you will also be given 50% of the included call and data value.
Example: You activate the service on the 10th of December. You will be charged 21 days worth of access fees for the month of December. As you are only being charged a partial month, you will also get a partial month in call and data usage (21 days worth of calls and data, in this instance).
No. There are no contracts associated with your iiNet mobile service, but you may have a contract associated with your iiNet broadband or other iiNet service.
If you choose to purchase an iiNet Mobile handset on an installment plan, if you decide to cancel your Mobile Voice service you will also be charged the remaining installment payments in full.
Once your new SIM card goes active you will be charged a pro-rata fee of your monthly amount to the end of the current calendar month. For example, if you activate the service on the 10th of December, you will be charged 21 days worth of access fees for the month of December. As you are only being charged a partial month, you will also get a partial month in call and data usage (21 days worth of calls and data, in this instance).
For more information regarding the affects of Mobile Voice activation and plan changes, visit the article: Mobile Voice Billing Explained.
For a full list of what is included and excluded in your monthly allowance, click here.
Yes. Calls made to 13/1300/1800 numbers are covered by the included call and text value on all business and residential plans.
Data charges are in increments of 1 kilobyte. Both uploads and downloads are counted.
Before you enable international roaming, it is essential that you read and understand the charges and rates applicable to your destination country. To locate the specific rates and charges of the country please visit Mobile Voice International Roaming
After you have read and understood the applicable rates you must contact iiNet on 13 22 58 to request activation of International Roaming.
There are two lengths of time that roaming can be activated for:
For instructions on how to disable data roaming and e-mail updates for common smartphones please view our Advanced Tips page
When you receive your new SIM you will need to login to Toolbox to activate the service. If you are taking up a new mobile number, your activation should occur between 2 to 72 hours after you click “activate” in Toolbox.
If you are porting an existing mobile number, the porting process is dependent on the service provider you are moving from. This porting process can take between 2 to 72 hours.
If you are activating a new number you will know when your SIM is active when it displays ‘iiNet’ on your handset. The signal strength indicator on your phone should also show you have coverage (provided you are in a coverage area).
If you are porting an existing mobile number you will know the porting process is complete when your existing service ceases to work. At this point you should insert your new iiNet Mobile SIM into your device, which should work straight away.
If you have any questions about this process, please contact our Support team on 13 22 58.
This will usually be rectified if you turn your device off, then on again. If this doesn’t fix the problem, please call us on 13 22 58.
You can take up an iiNet business mobile service if you have a registered ABN. As with all mobile services you must be an iiNet broadband customer (residential or business).
Particular plans have a separate allowance for calls made between iiNet Mobile services. Once this allowance has been used, calls are charged at the standard mobile rate. Plans without this allowance charge iiNet mobile to mobile calls at the standard mobile rate.
This can be done by logging into Toolbox. From here you will be able to see and modify all aspects of your iinet Mobile service, with the exception of international roaming.
If you are using an Apple iPhone, the setting is “yesinternet”. For other devices it is “internet”.
Refer to your phone user guide on instructions on how to configure your APN.
By default, all iiNet mobile plans have this feature turned on so if you have an Apple iPhone or similar device you should be able to use this feature straight away.
Tethering allows smart phones like the Apple iPhone to act as an access point, allowing a computer to access the Internet.
Keep in mind that when tethering, the data used is counted as part of your monthly mobile data allowance. It's a good idea to keep an eye on how much you're downloading to avoid excessive charges.
For all call diversion and other configuration options, please see here for a list of handset commands.
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