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Sales: 13 19 17 Support & billing: 13 22 58
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When you purchase a broadband or dialup product you will be able to bundle with our phone services - Phone 1, Phone 2 or Phone 3. If you're not sure whether or not you want to bundle with phone when you sign up for broadband, you can go to the Toolbox at any time to add one of the Phone products yourself.
After application, your phone number and all enabled features will transfer automatically to iiNet. This process takes 3-5 working days. There is no downtime during this transfer and it is free.
IMPORTANT: Some landline rental providers absorb charges for certain features, for example Messagebank and Silent Number. iiNet does not absorb these charges, so if you churn your number to iiNet you will start to receive invoices for these features.
If you're unsure, please call our Sales team on 13 19 17.
You must have one of our latest broadband or dialup plans to take up our Phone services. It's our goal to provide reliable, fast and good value communications services - bundling services lets us do this.
The transfer of your phone number will be completely handled by iiNet. However, if you have any of iiNet's incompatible services you will need to contact your current phone provider before joining iiNet to remove those services from your line. See the topic below for a list of incompatible services.
While we offer a number of optional services for our Phone plans, we are unable to offer a full range of additional phone services. If you have the following services on your line, please contact your current phone provider and ask to have these services removed from your line before signing up for our phone service. This will avoid any delay in your application if we have to remove these services for you.
If you have an Australian Business Number (ABN) then you are eligible to be upgraded from our residential Phone plans to our Business Phone services.
Please give our Business team a call on 13 24 49 if you wish to inquire further.
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We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!
As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.
If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.