iiNet mobile terms, fees & guarantees
All iiNet products are bound by our Customer Relationship Agreement. This page contains a quick summary of the terms, fees and guarantees that come with your iiNet mobile service. If you have any questions, please feel free to contact us on 13 19 17.
mobile charges
- Once-off upfront cost of SIM card
- $25
- Flagfall - connection cost of calls made from your mobile
- 35c
- National calls - includes any landline or mobile within Australia
- 90c/min
- Calls to 13/1300/1800 numbers
- 90c/min
- Billing increment
- 30 sec
- Voicemail retrieval
- 90c/min
- SMS text message (anywhere in Australia)
- 25c
- International SMS text message
- 35c
- MMS message (anywhere in Australia)
- 50c
- International MMS
- 75c
- Directory assistance (1223)
- 50c per call
- Excess data - 3G downloads & uploads above your monthly allowance
- 20c/MB
- International call rates
- International roaming rates
plan terms
Covered by included call value
Standard national voice calls, standard national and international SMS and MMS, calls to 1300/13/1800, Voicemail and national diversions. Please note international SMS and MMS refers to messages sent from Australia to international numbers, not international roaming.
Not covered by included call value
International Voice including calls to fixed lines or GSM mobiles that switch/divert or re-route overseas, International Diversions, International Video, International Roaming, International Video Calling, 124 YES (937), national video calls, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage, TrueLocal usage, Directory Assistance, SurePage, Premium Calls/SMS/MMS, VOIP services and usage, and 19XX services.
If you exceed the included cap value in any one billing period, standard rates of your plan will apply.
Covered by mobile internet data value
National data usage.
Not covered by mobile internet data value
Data used while roaming internationally. If you access such services, you will be charged at prevailing rates.
Included cap value expires at the end of the billing month and cannot be rolled over. Please note that video calling, data services and MMS are only available on compatible handsets.
Massive 150GB social media allowance
Includes eBay, Facebook, LinkedIn, Foursquare, Twitter and MySpace. Covers access from anywhere within Australia.
A fair use policy applies.
fair use policy
We've partnered with Optus to deliver the iiNet mobile service. This requires the iiNet mobile service to be subject to the Optus Fair Use Policy. Your use of this service means that you also agree to the Optus Fair Use Policy.
