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Mass Disruptions Information

Public Notices for Mass Service Disruptions:

iiNet is committed to its obligations to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (CSG Standard). However, it is acknowledged that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:

  • damage to a facility not caused by iiNet;
  • natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities;
  • where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty; and
  • where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.

Exemption from performance standards for circumstances beyond the control of iiNet is more fully explained in sections 21-27A of the CSG Standard.

Mass Disruption Notices

date article
05 May 2012 2008138 - Extreme Weather events impact service in Southwest District of WA.
28 April 2012 1994634 - Extreme Weather events impact service in the Southeast districts of Darling Downs & Granite Belt, Wide Bay & Burnett and the Southeast Coast.
17 April 2012 1980708 - Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts.
17 April 2012 1981030 - Extreme Weather events impact service in North West Slopes and Plains, Northern Rivers, Northern Tablelands, Mid North Coast and Upper Western.
16 March 2012 1941178 - Extension of Extreme weather events impact services in Queensland Central Coast
16 March 2012 1941178 - Extreme weather events impact services in Queensland Central Coast
15 March 2012 1939966 - Extreme weather events impact services in Kimberley, Darwin – Daly, Arnhem, Roper – McArthur and Victoria River regions of WA and NT
14 March 2012 1939744 - Extreme weather events impact services in Adelaide Metro, Murray Bridge and South Central Coast
05 March 2012 1930960 - Extreme weather events impact services in QLD and Northern Rivers in NSW.
27 February 2012 1920706 - Extension of Extreme weather events impact services in Riverina, South Coast and Snowy Mountain Districts of New South Wales & Victoria.
27 February 2012 1920706 - Extreme weather events impact services in Riverina, South Coast and Snowy Mountain Districts of New South Wales & Victoria.
27 February 2012 1920632 - Extension of extreme weather events impact services in Central Victoria,North East and Gippsland.
27 February 2012 1920632 - Extreme weather events impact services in Central Victoria,North East and Gippsland.
25 February 2012 1918132 - Extreme weather events impact services in the Mackay, QLD
19 February 2012 1909592 - Extension of extreme weather events impact services in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts.
19 February 2012 1909592 - Extreme weather events impact services in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts.
31 January 2012 Extreme weather events impact services in Northern Tablelands, North West Slopes & Plains and Upper Western Districts of New South Wales.
29 January 2012 Natural Disaster events impact services in Peninsula, Gulf Country, Northern Goldfields, Upper Flinders, Central West, North West and Channel Country of Queensland.
27 January 2012 Extreme weather events impact services in Hunter district of NSW.
25 January 2012 Extension of extreme weather events impact services in Sydney and the Greater Sydney area.
25 January 2012 Extreme weather events impact services in Sydney and the Greater Sydney area.
25 January 2012 Extreme weather events impact services in Hunter district
25 January 2012 Extreme weather events impact services in South East Coast, Wide Bay and Burnett, Darling Downs and Granite Belt in QLD and Northern Rivers and Mid North Coast of NSW.
24 January 2012 Extreme weather events impact services in Darwin.
20 January 2012 Extreme weather events impact services in Central West district of Western Australia
20 January 2012 Extension of Extreme weather events impact services in Perth and Lower West region of Western Australia
20 January 2012 Extreme weather events impact services in Perth and Lower West region of Western Australia
20 January 2012 Extension of Extreme weather events impact services in Southern Tablelands and ACT Districts
20 January 2012 Extension of Extreme weather events impact services in Southern Tablelands and ACT Districts
20 January 2012 Extreme weather events impact services in Southern Tablelands and ACT Districts
16 January 2012 Extreme weather events impact services in Wide Bay and Southeast Coast, QLD
15 January 2012 Extreme weather events impact services in the Central Coast and Whitsundays region
13 January 2012 Extreme weather events impact services in Southeast Coast, Tweed Heads and surrounding area
13 January 2012 Extreme weather events impact services in the Pilbara District
08 January 2012 Extreme weather events impact services in Northern Rivers, Northern Tablelands and Northwest Slopes and Plains region's of New South Wales
08 January 2012 Extreme weather impacts Sydney Metropolitan and Central Tablelands
07 January 2012 Extreme weather impacts Greater Adelaide Metropolitan Region
04 January 2012 Extreme Weather Impacts Regional WA South
31 December 2011 Severe thunderstorms impact Narrogin WA
25 December 2011 Extreme Weather impacts Great Melbourne
19 December 2011 Natural Disaster events impacts services in Perth
19 December 2011 Natural Disaster events impacts services in Whit Sundays, QLD
12 December 2011 Natural Disaster events impacts services in Sydney, NSW
12 December 2011 Natural Disaster events impacts services in Central North NSW
12 December 2011 Natural Disaster events impacts services in Central Queensland
06 December 2011 Natural Disaster events impacts services in Western Australia
08 November 2011 Natural Disaster events impact services in NSW and Canberra
08 November 2011 Natural Disaster events impact services in Sydney
08 November 2011 Natural Disaster events impact services in Riverina, NSW
03 November 2011 Natural Disaster events impact services in Western Australia
19 August 2011 Heavy rainfall and flooding in the Gippsland Area
27 July 2011 Natural Disaster events impact services in Perth and Southwest WA
20 July 2011 Natural Disaster events impact services in New South Wales

Further information can be found on our wholesale provider's website.