about us
business fair use policy
To ensure the enjoyment and availability of our services to all our eligible customers, we have a 'Fair Use Policy' to make sure everyone gets a fair-go. We have designed our products to be generous, but we do not want those generous terms abused.
If we think your invoice shows an excessive use we may refuse you access to this offer and charge you our Standard Rates for calls made (as set out in the Pricing Table for the Naked iiTalk, Business Voice and Business Phone services below).
Standard iiTalk rates
| call type | rates |
|---|---|
| Local calls | 15¢ |
| National calls | 15¢ |
Standard Business Voice rates
| call type | rates |
|---|---|
| Local calls | 15¢ |
| National calls | 15¢ |
Standard Business Phone rates
| call type | rates |
|---|---|
| Local calls | 16¢ |
| National calls |
$1.98 up to 2 hours 17c/min variable rate 39c flagfall |
To ensure we do not unreasonably restrict our customers, the following steps will occur if we consider that a service is showing excessive use:
- Month 1: iiNet may contact individual customers identified as exceeding three (3) times the average usage of all iiNet iiTalk, Business Voice and Business Phone customers respectively, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
- Month 2: If the excessive usage continues in a second billing period, a second contact may be made to discuss an alternative plan.
- Month 3: If the excessive usage continues into the third billing period, the customer may be informed that free local and national calls on their plan will no longer be available and that they will be charged standard call rates from that time forward
Excessive Use
For the purposes of the Fair Use policy, what is considered to be Excessive Use will either be advertised by iiNet at the time of the relevant promotion or included in this Fair Use Policy.
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of iiNet iiTalk, Business Voice and Business Phone, free calls in excess of THREE times the number of calls per iiNet iiTalk, Business Voice and Business Phone services per month, averaged across customers on the same iiTalk, Business Voice and Phone plan, is considered Excessive Use.
Unreasonable Use
iiNet iiTalk is for use with single-line Business Plans provided for business customers requiring a single-line VoIP service with inbound and outbound calls being made to and from a single handset.
iiNet Business Phone is for use with single-line Business Plans provided for business customers requiring a single-line PSTN service with inbound and outbound calls being made to and from a single handset.
Using telephone systems capable of making multiple, simultaneous outbound calls over a single line via an IPPBX or similar software or hardware is considered to be an Unreasonable Use of the iiNet iiTalk and Business Phone service.
We believe it is Unreasonable Use for single line Business plans to be used by businesses for Commercial purposes and/or activities which normally include incoming or outgoing telephone traffic greater than would be reasonably expected for a single-line business user.
Business Voice plans are designed for multi-line business users but exclude the commercial use described below:
Commercial use not covered by iiTalk, Business Voice and Business Phone free calls would include the following activities:
- the running of a dedicated telemarketing business or call centre function;
- re-supplying or reselling the service; or
- other similar activities.
We consider the use of the service to be unreasonable if calls made on our Network are performed by anyone other than the business subscribing to the service, without obtaining our written consent first. We may give or withhold our consent, or make our consent subject to conditions, at our discretion.
We consider the use of the service to be Unreasonable if the use is considered to be fraudulent or to adversely affect the iiNet Network, or another customer's use of, or access to, an iiNet service or Network.
Fraudulent use includes resupplying an iiNet Service without iiNet's written consent so that someone else may access or use iiNet services or take advantage of free calls.
Where iiNet considers your use of free calls to be Unreasonable Use, or Excessive Use, we may suspend your access to that service immediately, without notice to you.
