sign up now

legal stuff

For easy reference, we've put all our agreements, policies, processes and contract information in one place.

  • Customer Relationship Agreement
    This is the agreement between iiNet and its customers. It contains everything you need to know about our plans, general terms, service descriptions and a pricing schedule. You can download the summary version or the full version in PDF format. ( summary version available )
  • Customer Service Guarantee
    The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
  • Customer Service Guarantee Waiver
    It is a condition of some services that a customer waives their rights under the Customer Serivce Guarantee to gain the benefits of significantly lower costs. Customers with VOIP services should read this document.
  • Mass Disruptions Information
    iiNet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
  • Fair Use Policies - ( residential ) ( business )
    To ensure the enjoyment and availability of our service to all customers, we have a 'Fair Use Policy' to make sure everyone gets a fair go. We have designed our products to be generous, but we do not want those generous terms abused. this doument describes what might be considered excessive or unreasonable use.
  • Business VPN Fair Use Policy
    Our VPN products carry their own Fair Use Policy to make sure our services are not subject to excessive or illegal use. We have designed our products to be generous, but we do not want those generous terms abused.
  • Statutory Declaration
    A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
  • Website Terms of Use
    iiNet provides this website as part of its overall service to you. By accessing or using any of the content, information, data, text, graphics, photographs and other materials ("Material") on this website you agree to these Terms of Use. If you do not agree, you should not use this website.