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Terms, fees & guarantees

The fine print really is fine when it's bigger

Some pretty important points about iiNet NBN for those who like to be in the know

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e.g. 502 Hay St, SUBIACO WA 6008

NBN terms, fees & guarantees

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your iiNet NBN service.

If you have any questions, please feel free to contact us on 13 19 17.

Please note: iiNet has closed new sales of the NBN Co’s interim satellite service in the interest of preserving service levels. The full satellite service is expected to be launched in 2015. References to the satellite product below remain for existing customers. See our media release for more.

Terms summary

  • Our activation fee of $79.95 applies to standard NBN service installations unless otherwise specified. Non-standard or additional installations may incur charges payable by you - NBN Co (or iiNet where applicable) will advise you of any applicable charges.
  • When you sign up for a 24-month contract;
    • your activation fee is waived – saving $79.95.
    • you can elect to receive a new WiFi modem for $0.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.
  • You may switch between our NBN plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.
  • NBN Satellite does not include access to Data Packs or Netphone.
  • NBN Fibre Phone plans must be paired with an active iiNet NBN Fibre (FTTP) service. If your NBN plan is cancelled, your Fibre Phone service will also be cancelled.
  • Once the NBN roll out has been completed in your area, services over the legacy copper network will no longer be available at your premises and any copper services that are still connected at your premises on the Disconnection Date are liable to be disconnected.
  • The installation of NBN FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.
  • Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN compatible.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN. You may require a registered cabler to connect these to your NBN service. You will be responsible for the cost of any such cabling work.
  • Where your NBN service includes a battery backup;
    • A fully charged battery in perfect condition may last up to 11 hours. If the battery is not fully charged, kept in sub-standard conditions or is aged, it may last for less than three hours.
    • If your telephone requires mains power to function, then it will remain inoperable in a power outage, even if you have a battery backup unit.
    • It is your responsibility to check and maintain the batteries. Instructions are available here.
  • NBN Fibre Phone plans must be paired with an active iiNet NBN Fibre (FTTP) service. If your NBN plan is cancelled, your Fibre Phone service will also be cancelled.
  • Netphone is a VoIP service included with every NBN and NBN Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our Acceptable Use Policy.
  • Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.


Setup fees
Standard activation
This is our once-off activation fee to get you connected.
No lock-in contract
24 month contract
Non-standard setup
Fees may be incurred for non-standard or additional NBN installations.
As defined by NBN Co (or iiNet where applicable)
Removal of existing satellite dish
If you have an existing Satellite service and wish to have the satellite dish dismantled, NBN Co can do so for a once off cost. Disposal of the satellite dish is the responsibility of the premises owner.
Optional extras
Additional mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
Plan change fees
Plan change fee
A plan change fee applies when you switch to an NBN plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)

All about your quota

Both uploads and downloads count towards your monthly quota.

All iiNet NBN plans come with anytime quota.

If you exceed your monthly NBN quota you will not be charged excess fees. Instead your NBN plan will be shaped to the speeds shown below.

NBN Plan Shaped speed
NBN 256/256 kbps
NBN Wireless
NBN Satellite 128/128 kbps

Contract terms

NBN plans are available on both no lock-in contract and 24 month contract options. When you take an NBN plan on a 24 month contract, we'll waive your activation fee ($79.95 discount).

If you end your contract early, the below break fess apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Contract Break Fees
(All NBN plans)
0 - 6 months 7 - 12 months 13 - 18 months 19 - 24 months
24 month contract $200 $150 $100 $80
No lock-in contract $0 $0 $0 $0

When you sign up to a contract, you commit to retain your NBN service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.


TransACT logo

Welcome TransACT members

We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!

As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.

If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.

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