All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your iiNet NBN service.
If you have any questions, please feel free to contact us on 13 19 17.
Please note: iiNet has closed new sales of the NBN Co’s interim satellite service in the interest of preserving service levels. The full satellite service is expected to be launched in 2015. References to the satellite product below remain for existing customers. See our media release for more.
This is our once-off activation fee to get you connected.
No lock-in contract$79.95
24 month contractnil
Fees may be incurred for non-standard or additional NBN installations.
|As defined by NBN Co (or iiNet where applicable)|
Removal of existing satellite dish
If you have an existing Satellite service and wish to have the satellite dish dismantled, NBN Co can do so for a once off cost. Disposal of the satellite dish is the responsibility of the premises owner.
New Development Fee
As of 1st April 2016, nbn™ will be introducing a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
|Plan change fees|
|Plan change fee
A plan change fee applies when you switch to an NBN plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)
Both uploads and downloads count towards your monthly quota.
All iiNet NBN plans come with anytime quota.
If you exceed your monthly NBN quota you will not be charged excess fees. Instead your NBN plan will be shaped to the speeds shown below.
|NBN Plan||Shaped speed|
|NBN Basic||256/256 kbps|
|NBN Wireless||256/256 kbps|
|NBN Satellite||128/128 kbps|
NBN plans are available on both no lock-in contract and 24 month contract options. When you take an NBN plan on a 24 month contract, we'll waive your activation fee ($79.95 discount).
If you end your contract early, the below break fess apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.
|Contract Break Fees
(All NBN plans)
|0 - 6 months||7 - 12 months||13 - 18 months||19 - 24 months|
|24 month contract||$200||$150||$100||$80|
|No lock-in contract||$0||$0||$0||$0|
When you sign up to a contract, you commit to retain your NBN service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.
We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!
As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.
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