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Terms, fees & guarantees

The fine print really is fine when it's bigger

Some pretty important points about iiNet NBN for those who like to be in the know

NBN terms, fees & guarantees

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your iiNet NBN service.

If you have any questions, please feel free to contact us on 13 19 17.

Please note: iiNet has closed new sales of the NBN Co’s interim satellite service in the interest of preserving service levels. The full satellite service is expected to be launched in 2015. References to the satellite product below remain for existing customers. See our media release for more.

Terms summary

  • Our activation fee of $79.95 applies to standard NBN service installations unless otherwise specified. Non-standard installations may incur charges payable by you - NBN Co will advise you of any applicable charges.
  • When you sign up to NBN Fibre or NBN Wireless you can elect to receive a new WiFi modem for $0.
  • When you sign up for a 24-month contract your activation fee is waived – saving $79.95.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.
  • You may switch between our NBN plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.
  • NBN Satellite does not include access to Freezone, Data Packs or Netphone.
  • NBN Fibre Phone plans must be paired with an active iiNet NBN Fibre service. If your fibre plan is cancelled, your Fibre Phone service will also be cancelled.
  • Please be aware that any existing services operating on your phone line may not work, such as back-to-base alarms, personal response systems, fax machines or EFTPOS. Please check with your device manufacturer or provider to see if the device is NBN compatible.
  • If you want to keep using any other phone sockets in your home, you will need to get a registered cabler to come and connect these up to your NBN Fibre service. You will be responsible for the cost of any such cabling work.
  • Where your NBN service includes a battery backup;
    • A fully charged battery in perfect condition may last up to 11 hours. If the battery is not fully charged, kept in sub-standard conditions or is aged, it may last for less than three hours.
    • If your telephone requires mains power to function, then it will remain inoperable in a power outage, even if you have a battery backup unit.
    • It is your responsibility to check and maintain the batteries. Instructions are available here.
  • Once the NBN Fibre roll out has been completed in your area, services over the legacy copper network will no longer be available at your premises and any copper services that are still connected at your premises on the Disconnection Date are liable to be disconnected.
  • Netphone is a VoIP service included with every NBN Fibre and Fixed Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem. Netphone covers all your local and standard national calls.
  • Fees

    Setup fees
    Standard activation
    This is our once-off activation fee to get you connected.
    No lock-in contract
    24 month contract
    Non-standard setup
    Fees may be incurred for non-standard NBN installations. These fees will be determined by NBN Co.
    As defined by NBN Co
    Removal of existing satellite dish
    If you have an existing Satellite service and wish to have the satellite dish dismantled, NBN Co can do so for a once off cost. Disposal of the satellite dish is the responsibility of the premises owner.
    Optional extras
    Additional mailboxes
    If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
    Plan change fees
    Plan change fee
    A plan change fee applies when you switch to an NBN plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)

    All about your quota

    Both uploads and downloads count towards your monthly quota.

    All iiNet NBN plans come with anytime quota.

    If you exceed your monthly NBN quota you will not be charged excess fees. Instead your NBN plan will be shaped to the speeds shown below.

    NBN Plan Shaped speed
    NBN Fibre 256/256 kbps
    NBN Fixed Wireless
    NBN Satellite 128/128 kbps

    Contract terms

    NBN plans are available on both no lock-in contract and 24 month contract options. When you take an NBN plan on a 24 month contract, we'll waive your activation fee ($79.95 discount).

    If you end your contract early, the below break fess apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

    The below fees apply to NBN {select relevant Fibre/Fixed Wireless/Satellite} plans.

    Contract Break Fees
    (All NBN plans)
    0 - 6 months 7 - 12 months 13 - 18 months 19 - 24 months
    24 month contract $200 $150 $100 $80
    No lock-in contract $0 $0 $0 $0

    When you sign up to a contract, you commit to retain your NBN service for the set period.

    However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.


TransACT logo

Welcome TransACT members

We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!

As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.

If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.