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Sales: 13 19 17

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e.g. 502 Hay St, SUBIACO WA 6008

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Getting online with iiNet NBN


Check availability

Check if NBN is available at your address.

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Sign up

Sign up to an NBN plan with iiNet.

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Get connected

We'll arrange to connect you to superfast NBN!

Learn more about the NBN


What will the NBN do for you?

We take a look at the technologies being delivered, how they affect you, and the benefits of superfast NBN.

Learn more
NBN Coverage

Where is the NBN?

Our interactive map shows you everywhere the NBN is and where it's coming next.

Check coverage

Tired of text? Us too.

Some short clips that cover the how, what and why of getting started with the NBN.

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Frequently Asked Questions

How do I get connected to the NBN?

So, you've checked your premises on the coverage map and everything seems NBN ready - congratulations! You'll need to pick an NBN Plan so we can customise the right service for your needs. You may also need a site visit by a technician to complete the installation, but don't worry, when you upgrade to the NBN with iiNet we will organise and manage this entire process for you. It's easy, just give one of our friendly NBN Experts a call on 13 19 17.

When is NBN coming to my area?

There is a handy coverage map where you can check to see if construction has commenced in your location. Unfortunately we won’t be able to provide any timetables if the NBN rollout hasn’t yet started in your area. Information in the rollout map is updated regularly, so keep checking! But the best way to stay informed is to join the NBN Wait List, we'll let you know how the rollout is progressing and when it will become live in your area.

Handy Tip: The coverage checker map that is included on our website gathers information directly from NBN Co. (the organisation responsible for the installation of new NBN infrastructure).Therefore it is updated as often as they update their systems.

Will my landline phone still work when I switch to the NBN?

This depends on the type of NBN connection available in your area. If NBN Wireless or Satellite services you area, your existing copper phone will remain connected indefinitely. For all other flavours of NBN your existing copper connection will be disconnected approximately 18 months after the NBN passes through your area. If you want to continue to use a phone service you’ll need to connect to the NBN before disconnection occurs.

To reward you for your excellent taste, and to make the move to NBN easier, we include a Netphone (VoIP) service with every new NBN plan. In most cases you can transfer your existing phone number to Netphone – just make sure your equipment is VoIP (Voice over Internet Protocol) capable.

Learn more about phone on the NBN.

What our customers are saying

I just LOVE the support culture at iiNet. - helpful, friendly, well trained - brilliant.

Caroline - 20 October 2015

Keep up the great work iiNet has been nothing but excellent since the first day I had signed up.

Michael - 27 October 2015

iiNet Customer Service rated 4.21 out of 5 based on 30,909 ratings.
[star rating]

Our Awards

  • Contact Centre of the Year

    Contact Centre of the Year Auscontact Association Awards, 2014

  • Outstanding Customer Service Team

    Outstanding Customer Service Team Global Business
    Excellence Awards, 2014

  • Customer Service Leader of the Year

    Customer Service Leader of the Year and Woman of the Year
    Stevie Awards, 2014

  • Internet Service Provider of the Month

    Internet Service Provider of the
    , Roy Morgan Customer
    Satisfaction Awards, 2014

  • Home Phone Provider of the Month

    Home Phone Provider of the Month
    Roy Morgan Customer
    Satisfaction Awards, 2014

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