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Support & billing: 13 22 58


Sales: 13 19 17

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e.g. 502 Hay St, SUBIACO WA 6008

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Don't worry, iiNet can still provide you with fast Broadband in the meantime, and notify you as soon as NBN becomes available in your area. View our available plans or join the NBN wait list below.

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Learn more about the NBN


What will the NBN do for you?

We take a look at the technologies being delivered, how they affect you, and the benefits of superfast NBN.

Learn more
NBN Coverage

Where is the NBN?

Our interactive map shows you everywhere the NBN is and where it's coming next.

Check coverage

Tired of text? Us too.

Some short clips that cover the how, what and why of getting started with the NBN.

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Frequently Asked Questions

How do I get connected to the NBN?

So, you’ve checked your premises on the coverage map and everything seems NBN ready - congratulations! You’ll need to pick an NBN Plan so we can customise the right service for your needs. You’ll also need a site visit by a technician to complete the installation, but don’t worry, when you upgrade to the NBN with iiNet we will organise and manage this entire process for you. It’s easy, just give one of our friendly NBN Experts a call on 13 19 17.

When is NBN coming to my area?

There is a handy coverage map where you can check to see if construction has commenced in your location. Unfortunately we won’t be able to provide any timetables if the NBN rollout hasn’t yet started in your area. Information in the rollout map is updated regularly, so keep checking! But the best way to stay informed is to join the NBN Wait List, we’ll let you know how the rollout is progressing and when it will become live in your area.

Handy Tip: The coverage checker map that is included on our website gathers information directly from NBN Co. (the organisation responsible for the installation of new NBN infrastructure).Therefore it is updated as often as they update their systems.

Will my landline phone still work when I switch to the NBN?

This depends on your NBN connection. For our Fixed Wireless or Satellite customers, your existing copper will remain connected indefinitely. If you have an NBN Fibre connection, then your existing copper connection will be disconnected 18 months after the NBN passes through your area.

If you’re on an NBN Fibre connection and you want to continue to use a phone service you’ll have to connect to the NBN before disconnection occurs.

To reward you for your excellent taste in NBN, we will include all your local and standard national calls through Netphone (VoIP). Add value to your Netphone plan by adding our $10 Mobile Call Pack or $10 International Call Pack. Just make sure your equipment is VoIP (Voice over Internet Protocol) capable. Please read further for more information.

If you feel that Netphone isn't right for you our Fibre Phone packages start from $19.95 and include all your local and standard national calls as well as having between 3 and 11 hours of battery back-up when your power is not working (provided you have a non-powered traditional phone). Please note that battery life may last for less than 3 hours if not fully charged and you will need to request that a battery backup unit is installed when applying for NBN Fibre.

What our customers are saying

Support staff like Iman are the reason that I became an iiNet customer, why I've remained an iiNet customer for almost 10 years and why I am such a fierce advocate for iiNet. Iman was fantastic, iiNet rocks.

Joshua - 3 August 2015

iiNet personnel continue to give exceptional service and reinforces the wisdom of having my phone account with iiNet.

John - 11 August 2015

iiNet Customer Service rated 4.15 out of 5 based on 32,299 ratings.
[star rating]

Our Awards

  • Contact Centre of the Year

    Contact Centre of the Year Auscontact Association Awards, 2014

  • Outstanding Customer Service Team

    Outstanding Customer Service Team Global Business
    Excellence Awards, 2014

  • Customer Service Leader of the Year

    Customer Service Leader of the Year and Woman of the Year
    Stevie Awards, 2014

  • Internet Service Provider of the Month

    Internet Service Provider of the
    , Roy Morgan Customer
    Satisfaction Awards, 2014

  • Home Phone Provider of the Month

    Home Phone Provider of the Month
    Roy Morgan Customer
    Satisfaction Awards, 2014

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