All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your Naked DSL service. If you have any questions, please feel free to contact us on 13 19 17.
This is our once-off setup fee to get you connected.
When you take Naked DSL on a 24 month contract, you get a discount on your setup fee.
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.
|Plan & Contract Fees|
Plan change fee
A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you switch to a higher plan.)
Rather than charging extra if you exceed your quota, we simply shape your connection speed to 256/256kbps for the remainder of your billing month.
Contract options are available on a 24-month term. When you take a Naked DSL plan on a 24-month contract, we'll discount your setup fee to $79.95 and give you savings of up to $100 on a new modem.
If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.
|< 6 months||7 - 12 months||13 - 18 months||19 - 24 months|
|Naked DSL with BoB™ Rental||$292||$193||$137||$83|
If you end a hardware rental contract early, you'll be required to pay either a flat cancellation fee or the costs reasonably incurred by iiNet from your leaving the contract.
|Hardware contract||Contract tenure|
|< 6 months||7 - 24 months|
|Cancellation without returning BoB2™||$279||$125|
|Cancellation with returning BoB2™||$150||$75|
|Cancellation without returning BoB™||$369||$150|
|Cancellation with returning BoB™||$200||$100|
When you sign up to an optional contract, you commit to retain your Naked-DSL service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.
A fair use policy applies to the free local and national calls on iiTalk. This allows us to give everyone a fair go by restricting access to those who may use this service excessively, unreasonably or unlawfully.
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of iiNet iiTalk, this applies to free calls in excess of three times the number of calls per iiNet iiTalk service per month, averaged across customers on the same plan.
For more information, please refer to our fair use policy.
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