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Sales: 13 19 17 Support & billing: 13 22 58
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Netphone does not have any initial setup fees, however some iiNet Netphone plans attract a monthly fee.
iiTalk comes free with every Naked DSL service.
Yes, our service is only available to customers that have one of our broadband plans.
With iiNet Netphone and iiTalk you will receive your very own phone number, which behaves in the same way as a traditional landline number. This means that anyone can call you from their landline or mobile number.
There is no difference between making a call using your Netphone/iiTalk service and a traditional landline service; simply pick up the phone and dial!
This works like the standard phone service. You can only keep the same number if you move within the same calling zone to which your number is allocated. This will be determined by our Provisioning team when you perform your relocation with us.
Your Netphone/iiTalk number is registered with the Integrated Public Number Database (IPND), which contains information such as your address. If your VoIP number is ever used to call emergency services, your address information will be provided.
Since there can be consequences if address information is incorrect in the IPND, you can only use the Netphone or iiTalk service at the address which you nominate when you sign up for the service. This condition is also listed within the iiNet Customer Service Agreement (CRA), which can be found on our website.
As VoIP was never designed to work with faxing, many fax machines will not work. If your fax machine cannot be upgraded to support VoIP or does not operate properly with your router or ATA, then you may not be able to use Netphone to fax effectively.
If faxing is important to you, we strongly recommend you keep a normal landline phone service installed at your premises.
We do not recommend the use of monitored alarms with the Netphone service, as they are designed to be hard-wired into your internal telephone wiring. In addition, if the power is cut your monitored alarm will be unable to call back to base, since any power outage will cause your broadband service to drop out.
EFTPOS may not work reliably as it is not designed to operate over a VoIP service. We recommend retention of a PSTN line, or conversion of your EFTPOS machine to a cellular or Internet-based version.
Yes, but only on Naked DSL.
Unless you are on Naked DSL and iiTalk, or on an NBN service, you will need to keep your current phone line as your broadband service still requires this service to remain active.
Simply put, yes it is.
The iiNet voice network is different from traditional VOIP networks in that all calls are sent via our private networks. We interconnect directly with other phone carriers for international and domestic calls via digital PSTN lines, so at no point is a call sent in the open via the public Internet.
Under normal circumstances the sound quality is the same as a standard (PSTN) telephone service. We can't discount the possibility that there may be problems, however this generally if you are sharing your Internet bandwidth with another bandwidth intensive application.
Call Forwarding Always (call charges apply)
Call Forwarding Busy (call charges apply)
Call Forwarding No Answer (call charges apply)
Call Forwarding Selective (call charges apply)
Call Waiting (call charges apply)
Voice Mail (call charges apply)
Voice Messaging to Email
Caller Line ID Delivery Blocking
Call Return
Three way calling (call charges apply)
Call Blocking
Simultaneous Ring (call charges apply)
Sequential Ring (call charges apply)
Music on Hold
Yes, you can list your service through Toolbox. See this article for more details.
Yes, Directory Assistance is available. You can call the following numbers:
1223 (65c)
1225 ($2.15) - 1225 is no longer available on Netphone or iiTalk services."This number is currently unsupported due to commercial changes beyond our control. We hope to be able to support it in the future."
12455 (65c)
At this time we do not allow residential VoIP services to have more than one number. If you require multiple VoIP numbers we recommend giving our Business team a call on 13 24 49.
You can, however, we advise you have another fixed line service or mobile phone with signal available in case you have to make an emergency call. iiNet accepts no responsibility for you being unable to make emergency calls while your service is unavailable.
Our geographic number range is not suburb based, it is based on call collection areas (call collection areas are invariably larger than suburbs). Therefore, if you call a location based 13 number (for example a pizza vendor or taxi company), depending on exactly how the store/supplier has updated their location databases, your call may not be connected to the outlet you expected.
No, as part of iiNet CRA, you agree that you would not use override codes when using this service.
No, as part of the iiNet CRA, you agree that you would not preselect to another provider when using this service.
At this present time you can not dial 190X numbers on Netphone. If you want to dial 190X services you should use your landline phone service (if you have one). Check out our premium services section for more information.
You are able to block outgoing calls in two ways. The first is through the modem configuration, known as setting a dialling plan. this will allow you to block specific numbers and specific call types. Alternatively this can also be done through the Toolbox but toolbox is only able to block outgoing calls based on the type of call (mobile, international, STD etc).
If the Internet connection to our services is unavailable or the power is out, you will be unable to use the service. Please also note that if the power drops out while you are on a call your connection will be broken and you will be unable to continue the call - in which case it is recommended that you have another fixed line service or mobile phone with signal available in case you need to make an emergency call.
Any Internet connection over 1.5Mbit/256kbps in speed should be able to use VoIP without any noticeable slowdown in browsing/downloading.
IMPORTANT: It is possible for VoIP quality to be affected by heavy downloading. If you are a heavy Internet user we would recommend enabling Quality of Service (QoS) on your VoIP-enabled hardware. If you have any questions about this, give our Support team a call on 13 22 58.
The dial tone sound you hear will be generated by your VoIP-enabled device. While most modern devices will sound just like a traditional phone, some devices play a different sounding dial tone to indicate that you are using your VoIP service rather than a traditional landline.
Yes, you can use your computer while talking on your Netphone or iiTalk service.
Your computer does not need to be turned on when you make a call, but your VoIP-enabled device needs to be turned on.
We will offer you a range of five numbers when you sign up for Netphone/iiTalk from a pool of numbers which we've allocated to your local calling zone.
iiTalk also allows you to transfer your existing landline phone number over when you sign up for Naked DSL.
All iiNet VoIP traffic is a part of the Freezone, so usage will not count against your quota.
Netphone and iiTalk are not affected by shaping, so will still work normally even if you exceed your broadband data quota.
As Netphone/iiTalk utilises your broadband connection any interruption to your broadband connection will affect your service. Unfortunately problems with the network pop up from time to time and while we endevour to fix these problems ASAP, those people that rely on Netphone may suffer prolonged periods of downtime. Similarly, a power outage that affects your ADSL or NBN modem will have a similar effect on your Netphone.
We recommended that you maintain another fixed line service or mobile phone with signal available as your primary line, particularly in the case of an emergency.
You can access iiNet voice mail on any of these numbers:
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We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!
As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.
If you'd like to know a little bit more about iiNet, feel free to browse our website, or download our Welcome Booklet. Be sure to have a read through, to see how we can help you connect better.